OnlineCityTicketsReviews 8,983

The Janet Jackson concert scheduled for July 27,2020 was cancelled due to the Pandemic which is at no fault of mine, but instead of issuing a refund they are issuing a credit. A credit, for one, I can not use until large events are allowed again in the country, and two, I need my money back due to financial reason. This company is unilaterally implementing a policy that benefits themselves and has no concern for the customer. When I questioned the policy there response was basically you can do what you want but we have our policies. The fees associated with this 3rd party reseller is ridiculously high, I will buy tickets directly from the venue or approved seller and not a 3rd party like this one. If the concert had been reschedule I would have been fine with going on the new date but this concert was cancelled at no fault of mine and I can't get a refund, that's ridiculous. I will never use this company again.

Don M.

Well this was a Christmas present for my wife. Paid for orchestra seats. Got last possible row. Guess I would be ok with that except 75% of the seats to the left and right of us were empty mean down to the stage! Agent of course said "oh this is very popular show" made me feel like I did good for my wife. I was so unhappy but made friends with the people around us and of course had to ask what they paid for their tickets. You really want to know, everyone around us paid half what we paid. This sound like a Trivago commercial. If Im not clear, paid for what I thought were great seats, highest price on their site, well those seats seats su*cked beyond belief. I have no recourse so I am just telling you beware.

I found the tickets. I clicked on the two I wanted. Online City Tickets ask for Payment method. You do not see the final order until they have credit card information. Then you see a lot of fees and policy is applied to your cost. Two tickets were $117.00 ended up costing $577.00. With no refund. I called and live chat 10 min after the order. No live person on phone calls and scripted answers from the live chat online. Take away: I will never buy tickets from this organization ever. Good with any purchase with this terrible company.

I tried to download the tickets to resale. I could not attend the event, so I was forced to re sale my tickets since it is no refund policy, but I could not download the tickets so that I could upload them, to a re sale site. I reported this many, times to seller. Thank God I didnt travel 2 hours to attend the event as the tickets werent there accessible for download. I had purchased the tickets 3 months before, but never thought of checkin it.
Since this purchase was made through a third party site, my bank denied the reversal. Pay pal also denied my claim.

*I was still denied my refund.
*I did not receive this product.
*I will report this to the BBB and the FTC,. I will give horrible reviews on the platforms.

This is not right to do this to customers, in bad ethics. Take their money and not return it, when the issue could not be resolved on the sellers' end, fraud.

Payment sent to Ticket Fulfillment Services LP
March 3,2019 at 12:23:41 AM PST
ID: 2BT*******KM*******
-$166.80

So I got Jimmy Buffett tickets and thet just rescheduled the concert for NEXT year! They will not give me a refund! I can underdtand if it is rescheduled a couple of weeks or a month out, but a year. I might not even be in the state in a year or even dead. This is complete BS and is just robbery. Anyone else have this issue. I usually buy from Ticket Master and they have always given refunds. I could not buy from Ticket Master and could only buy from this site. This seems like it should be illegal to do this. Anyone that can help, i would appreciate it.

Would not refund tickets minutes after I purchased the tickets. I failed to see an exorbitant $127 service charge and clicked the button before realizing it. Additionally, they sent an email that said I would be receiving my tickets at the very latest 4 days before the performance. 3 before the performance, and I still didn't receive the tickets in my email. I had to go to their website and get them to download it to my email myself. No one should have to do this for the amount of money that we pay for these tickets. Customer service is dead.

The Alabama concert that was supposed to occur in Tallahassee on 10/10/19 has been postponed until September of 2020. When I called to ask for a refund, as the civic center suggested, they said they would not refund my money. Had I bought my tickets from the Civic Center, they are giving refunds to those who purchased tickets from them until October 17,2019. Had I known this, I would have never purchased from them. The customer "service" person couldn't care less. And, I had to pay extra fees when I bought the tickets!

I purchased tickets In February 2019, for Lynyrd Skynyrd concert for 9/27/19. Not familiar with the seating at this venue, these tickets were shown on their website at best available. Turns out they were in very extreme back of the Amphitheatre. Surrounded by and behind seats that cost 1/4th the price via other outlets. My bad that I did not check, being in a hurry and all! Paid $158.00 each for 2 tickets... Not only that over $100 in fees added for a total of $426.43! Everyone in this section paid around $50 each for their seats... what a RIP OFF COMPANY... won't get another buck from me!