Oriental Trading CompanyReviews 145

After years of satisfying interactions the last 2 years have been a nightmare! Not sure what's going on but ordering is hit or miss you might get what you ordered then again you might get someone else's order but under your name and address.

I ordered the Minnesota Vikings Cribbage Board from Oriental Trading Co. On December 6,2024, hoping it would arrive in time for Christmas. It was meant to be a thoughtful gift for my football-loving boyfriend, as his family loves playing Cribbage together during the holidays. Unfortunately, the gift never arrived.

I called their customer service, only to be directed to another customer service line and told to call during regular business hours. When I finally got through, a polite representative explained that my order had been placed with a secondary provider, so they couldn't give me an exact shipping estimate. She asked if I wanted a refund or if I still wanted the product. Even though it was already a week past Christmas, I asked them to expedite the order. She confirmed everything and told me to watch for a follow-up email about my order.

Instead of an update, I received four emails with coupon codes for $10 and $20 off – none of which worked. Hoping to salvage the situation, I tried to use the coupons to place a small order under the coupon amount so that it would cover the cost completely. However, since I wasn't using a form of payment, the website glitched every time I tried to check out. It felt as though the system was intentionally set up to make it impossible to use the coupons without adding a payment method.

Now, 53 days after placing my order and almost a month after Christmas, the delivery date has been pushed back again to February 4–6. Based on my experience, I'm certain that date will come and go without me ever seeing the cribbage board.

The only silver lining is that I used PayPal, so my confidential information wasn't compromised. Overall, this experience has been incredibly frustrating and disappointing. Buyer beware.

I ordered something from their website in Dec. 2023 and they have been charging me a monthly fee of $14.95 a month since then. Placing that order automatically signed me up for some kind of notification subscription fee which I was not aware of. I am furious and feel scammed. I notified my credit card company and they are blocking future charges. I tried to contact the company to tell them I want a refund but no luck yet. I will be filing complaints with the Better Business Bureau and the Attorney Generals office

I ordered once from this website and from then on they were charging for my account for months. Customer service is very rude. Wouldn't let you talk at all. STAY AWAY!

Hi guys i just want u to warn u i bought holloween candies oct with them thats it. Nov24 they charged me 14.95 i didnt purchase anything from them.i disputed it and changed my card. Cause i felt that its compromised now Dec24 got another charge found out they put my card on recurring charges monthly i have blocked this merchant so just be careful.

I live in Alaska and for a while this program was well worth it. However I have been purchasing items for Operation Christmas Child and I made many separate orders to take advantage of the coupons. I knew (?) that Fun rewards would reimburse my shipping costs - they are never shipped free to Alaska. Before I joined this program I carefully made my OTC orders to receive the best shipping cost as it is outrageous when you live in Alaska. This time I wanted to use the coupon as many times as possible. So I spent over $450 in shipping. However they now claim I am a commercial enterprise, even though I explained that I donate each item to charity. I have tried to fight with them. Now I am giving up. Why should I pay for nothing. Don't waste your minoy if you buy in bulk - and why else would you shop at Oriental Trading?

I have always turned to Oriental Trading Co. For great, inexpensive products that add a nice touch to school, scout, and church events. Almost always happy with the products I receive and that holds true today. HOWEVER...I had recently read other reviews about a "Fun Rewards +" Scam, where you are discretely signed up at check out and charged a monthly fee of $14.95. So, I was very careful through my check out process looking for this, and felt confident that I avoided the scam, or...that the reviewers experiences were just isolated. Today, I received a "Fun Rewards" check in the mail for $7 and thankfully, due to others reviews, knew exactly what it was. I called the company, and it turns out I have been charged monthly since March...8 months. I asked where the proof was that I signed up, and they said I checked off Free Shipping, and with that came a 30 day free trial of Fun Rewards that after 30 days, it turns into a charged membership. Company policy is that they can give me a 6 month refund. So I am still out two months. What kind of a rewards program charges you to get the reward? So Fraudulent and I am disgusted with a company I once trusted.

Very nice,, thank you,, I can't wait to wear it,, I hope it looks awsome,, and I'm a tell my family about y'all..

The personalized Halloween frisbees are so stanking cute! I'm gonna keep one for myself! I don't mind putting my own stickers on the frisbees. I received them days in advance. It initially said I'd receive them on November 2nd but today is October 27th! Thanks to Oriental Trading my students will receive their mini frisbees just in time for Halloween! Thanks again!

My order was delivered surprisingly fast! Everything I ordered was just as promised and very high quality! I will definitely order again!

Oriental Trading Company screwed us over...again. We placed an order on Monday of this week for several party items for an event this Saturday. We paid extra for shipping based on OTC's delivery estimate to get it here before the end of the week. It's now the end of the week, and guess what? The package isn't here and won't be here until the day of the event. I can't tell you how disgusted and disappointed we are in Oriental Trading Company. This isn't the first time this has happened to us, but it will definitely be the last. Do yourself a favor and choose Amazon, or another reseller if you actually need your items in a timely manner. If I could give Oriental Trading Company negative stars, I would right now based on my anger at this situation.

I ordered my items on Monday and received them on Friday including personalized items. I ordered an hourglass and it was even prettier than the picture.

Terrific halloween toy for toddlers. Colorful, well built, engaging, and interesting for young children.

My business has been a customer of Oriental Trading Company for many years. Today it took me two hours to place a simple online order because the system wouldn't accept the code in the OTC magazine. Eventually a nice woman on the phone named Ashley helped (she was very hospitable and that's why I gave 2 stars instead of 1), but the incredible rudeness of a Chat "customer support" rep ruined all credibility OTC has with me and I will likely never make a purchase here again.

It took THREE chats before I had to make the call to try and get this resolved. No chats were able to do what took Ashley barely a minute to accomplish, but the real issue is the third chat person by the name of "Geneva."

I was already frustrated with the process and instead of sympathizing or apologizing for the wait and extra hoops I had to jump through, Geneva was rude, condescending, and made excuses about how they were busy and apparently that took priority over the hours I spent trying to get this done.

In the end I asked for the reference number of the chat twice and she refused to give it to me (knowing how rude she had been and probably not wanting to get in trouble).

My last communication to her in regard to asking for the chat number was: "Are you denying a customer access to their own chat reference number, Geneva?"

And she responded: "I am obligated to help you with this order. You have a great rest of your day - I tried to assist you -bye."

Then she hung up the chat. Worst customer service experience of all time.

If OTC is able to track a chat convo that was picked up at 2023-10-26T12:56:01-05:00 and trace it to Geneva, please ensure she is terminated as an employee.

Do you have any idea how upsetting it is to spend such a long time trying to accomplish such a simple task, have patience for three separate support requests, and then have someone treat you without any compassion whatsoever?

Customer service means that when a customer is already frustrated and has gone through multiple steps to achieve a goal, you don't make them feel worse and you don't make excuses. You apologize, get them what they ask for as fast as you are able, and you certainly don't hang up on the customer.

Fine-very good--not what i want to review---just what i ordered-----------------------------=----------pain in the a----

To cute and will be very good to pass out for Halloween along with the key chain Bibles I bought along with the candy the perfect treat

The products we received today for our trunk or treat are just wonderful. The prices are reasonable and the shipping is very fast! We are extremely pleased every aspect of ordering through Oriental Trading Co.

Everytime we order from Oriental Trading, it's always a good experience. It was very easy to submit our school order, and we received our order rather quickly. The prices are unbeatable, and the items are definitely of good quality for the price. We'll definitely be doing business with Oriental Trading in the future!