I ordered Jan 13th and received my order in Canada on Jan 29th, it was decent shipping time considering the pandemic. I got got everything i ordered and it was great quality! Would definitely purchase something again from them.

To start, there has been multiple times I've placed an order on pacsun.com that included an item that qualified for free shipping (stated on their current "coupons & promotions" page) and found out later I actually was charged for shipping. Customer service has always fixed this, but getting through to someone is always very difficult and if you reach out on social media, they say you have to call. Shipping takes a while, and it doesn't update for a few days, or will be stuck in processing. I've waited upwards of a month to receive an item I ordered a few months back and customer service didn't help, but I ended up getting it later on thankfully. I've also had an item cancelled for being "out of stock" but then when I went back on the website they are in stock and available to purchase. Quality is decent, depending on what you buy, but sometimes I get items a week later and sometimes a month later. Purchasing and shipping is very inconsistent and if shipping was free, I'd understand but it's frustrating to have to pay for shipping and then still have to wait weeks.

I've bought from Pacsun around 3 times or so (on my third at the moment) and there's always a 50% chance or something that they will not even update you about the shipping. It will always be late, and unpromising. I once got 1-day shipping and it arrived in 12 days. Right now I've got something ordered on Dec. 18 and it still hasn't arrived. No updates either. Very disappointed in the shipping, and very concerned about even receiving the product or not. I highly recommend to not pay a dime when it comes to shipping on this website, and make sure to enter your email or phone for updates if you choose to buy from here, because they will most likely not give you any info about your product, but best to take a chance.

It's been three weeks and my order still hasn't come in, every time i call or chat with a worker they don't help at all

Three different orders were placed online by three different members of our family for Christmas gifts. Every order has been screwed up, not updated, and after two weeks of waiting "out of stock" I understand the whole pandemic nightmare and can even understand being out of stock. What pisses me off is that they waited two and a half weeks to inform me that it was out of stock and only did that because I emailed and complained! The customer service is horrible and order tracking is almost nonexistent. Do yourself a favor and find a better store to buy from.

I placed an order on Black Friday 2020. While I had anticipated processing and shipping delays due to Black Friday overload and COVID, the service I received was even worse than expected. Ten days after placing my order, my order status was still in process, so I reached out to Pacsun customer service to inquire about my order status not having progressed at all in 10 days. The representative told me he would escalate my inquiry to the shipping team to figure out what happened. All I received was an email saying that shipping was delayed. SEVEN days later, I received another email that my order had been entirely canceled because ONE of the three items in my order had gone out of stock in the 2 WEEKS that it took them to process my order. Regardless of the fact that the other 2 items in my order were still in stock and could have been shipped to me, Pacsun canceled my entire order without even reaching out to me! I had to reorder the other items, which put me at the back of the line again for having them processed and shipped to me. Their customer service informed me that there was no way for my order to be expedited and I had to wait my turn in line, even though they had canceled my original order of their own free will and choice. Needless to say, I did not receive the items within the time frame I needed to send them to family members for Christmas. Super disappointed.

I have seen a bunch of negative reviews and want to give my own review based off my recent purchase. I ordered 2 hats and a long sleeve on Cyber Monday. One week later, I got the package through first class mail, hats and shirts sealed in plastic bags with original tags. The quality is what you would expect with Pacsun so nothing was wrong there. My experience was just as good as any large retailer - decent shipping time, product matching what I would buy in store, and confirmation emails with tracking #. At the end of the day, I would buy again from Pacsun.

This experience has been terrible! I ordered a pair of jeans and had not received my order witching 2 weeks. I went back to check the tracking number and they sent me an invalid tracking number. After they finally sent me one three days later, the estimated arrival date of my package had already passed by two days so at this point I reached out to customer service for them to tell me my package was on its way and to wait till the end of the week. So I waited and received nothing so I reached out to customer service again and at this point the women told me my order was lost so she offered to either resend my order or refund me and I told her I would like her to resend the jeans as I still wanted them. Later that day I received an email saying my order had been refunded. The customer service agent did not listen to what I wanted and therefor made me even more angry. At least point I reached out again to customer service and the man told me that if I were to replace my order online they would price match it for what I had originally paid for my first pair. So I went to do this and the order would not go through on their end however they charged me twice for an order that was never placed. I then reached out to their customer service team for the FOURTH time and that person this time told me they couldn't help me and that it was something wrong on my end. Overall, DO NOT SHOP HERE! They will lose your packages and take your money and you will still not end up with what you ordered.

If you receive an item that you did not order they will not allow you to return or send the correct ITEM that you ordered and paid to receive. You will not get what you ordered. They will offer you 10 percent off your next order as if that will make up for their mistake. Are they crazy that someone will give them more money to keep and send you whatever they want to send you but not what you ordered. You will be made to keep the item that you did not order and paid to receive. Run, Run This is a horrible company online known as PACSUN

These people don't know how to make shirts. It came stained from the dye used.
Customer service's remedy was awful. They waste my time and then expect me to waste even more time and money to find a box to ship this faulty product back.

Time is money and you should not make your customers go thru hoops when you sent over a STAINED PRODUCT. On top of it, they offered normal shipping only. Do not return any faulty product that is THEIR FAULT as they will make you go thru hoops to remedy it.

Worst experience don't buy stuff on this website! My order was lost. More than 7 business days have passed. They pretend that delivery times are still within the allowed period. The order was sent 11 business days ago. In one of the messages, they still confirmed that my order was lost. They offered to send the same unit. I refused it, I am requesting a refund. They give the impression that nothing is happening and that I still have to wait for my order. Guys this is a sharashkin office. They take money and don't want to do anything. Fake and worsed customer service ever. Don't waste your time and money

Terrible customer service. I'd give them zero stars if I could. I contacted them because I needed to return an item, but for 2.5 weeks it showed the order hadn't been delivered so I couldn't issue myself a return slip. I contacted them three times and they said I'd just have to wait and they were having trouble with their tech people who were working on the website. They said "rest assured" that I had "plenty" of time to return my item within the 30 days. A week before the 30 days was up, I contacted them again and got the same response. I said that there was not "plenty" of time so I kept pressing and FINALLY got them to email me a return slip (which they could have done in the first place). I got a tracking number when I sent the item back so I was able to see it was received a week ago. Contacted them again and they told me "rest assured" the order would be credited by the end of the month. So after a bunch of wasted time on my part... we will see if they get it done.

I came on here to see if anyone else was having issues with their shipment and now im scared that I won't even see my clothes with how bad Pacsun seems to be dealing with their shipments this is my first time buying anything from them and it is safe to say my last I ordered $437 worth of clothes over a month ago and it is still in the process stage all I'm trying to say is if you spend that amount of money anywhere and get no feed back about your items for over a month its a little scary I feel like Pacsun just robbed mee and everyone else who spent money buying their clothes just to not receive them why is this not being talked about on social media platforms then I wouldn't have even spent a dollar here im just frustrated and would like to be done with Pacsun forever definitely taking my business elsewhere when I decide to buy anymore clothes and thats on period