I went to the Boca Raton store the assistant manager micheal McCann was on the phone he had such an attitude didn't want to help us I kept asking if certains things we were buying were marked down? He said he didn't know? How do you not know. I had a 15 percent off already and used it on 4 items they were full priced allegedly he wouldn't even bother to look i was so disgusted I paid, used the coupon. When I went home I looked online and low and behold they were marked down another 30 percent. I've called the store. No one returns calls! I've called corporate office 5 times NOONE has even had the decency to return my calls they promise. It is despicable to treat paying customers like this the whole company sucks!

Had the worst experience ever. The cashier was the rudest person. She gave me attitude because I only wanted to buy one item instead of buying three that should be my choice of how many items I want to buy. I just looked at my receipt to and she suspended my transaction. I will never go to this Pacsun ever again

I would give this 0 stars if I could. I am not usually one to care if a store does not have a military discount, but this store discriminates horribly between active duty and everyone else... it doesn't matter if you are a veteran and have served in war... or a dependent who's father or husband has been gone for years at a time. Or if you have lost someone, if you aren't active duty, they don't care. And now... that's just fine. If that's what corporate says... well fine. HOWEVER. THIS GiRL WAS SO RUDE! She was apparently the manager and her response to me when I asked about it... and explained how dependents and military wives and daughters are just as deserving for the sacrifices they have been forced to make, and what thye have done for soliders... her response was "Well, some places don't even have a military discount, at least we have one."

And her attitude was so bad in her tone. There was no apology,... and for FIVE Dollars you would think they would make an exception. It's the principle of the matter... but instead she just said that its a corporate policy. What I learned later is that it is in fact... a manager discretion... This is HORRIBLE SERVICE... especially the attitude that was given to me. I immediately put my stuff back and walked out, because she could have at least been polite. This was at the Southpark store in Colonial heights Virginia.

The Pacsun located in the Ashland Town Center Mall in KY is absolutely atrocious. They have by far the worst customer service and they make you feel so unwelcome in there. The employees stand around talking and texting on their phones and laugh and talk very loudly to each other from across the store. Yesterday when I took my baby sister shopping in there an employee belched in the middle of checking us out. He did not apologize or excuse himself instead he just went on ringing us out. Another incident while checking out, a store discount didn't apply to an item we tried to buy and when I asked why not the young sales women told me to quit freaking out. I've been to several Pacsuns and have never had that problem. I know a lot of people that refuse to take their children in there because of the awful customer service. Would not recommend to anybody!

Almost as bad customer service as Urban Outfitters online, who sends the wrong merchandise if they are out of stock. I won't allow my daughter to buy from PacSun unless she really loves it. Why? Because they highly discourage returns in the stores. They will say ANYTHING to not allow a return. They will say they need to see the email or they cannot process a return with an email copy because they need the shipping form. They also told a girl they could not give a return without a receipt. Whatever your deficiency, they will use it as an excuse to not refund money. Also, they usually give a hard time for returning. One guy even yelled at me and said to just bring in my son to try things on instead of buying online and returning. Abercrombie & Fitch give customers a bad attitude for returning but they don't argue as PacSun does.

Absolutely the worst customer service I've ever had. I received a gift card for Christmas, and long story short i tried using it 3 or 4 times online and they kept charging the card and sending me nothing, and charging the card for the full $100. The most recent time i called, their customer service said theirs nothing they can do about it. I have yet to hear anything since, and have yet to receive a thing. So, basically they sold me a $100 gift card and stole the money back and 3 months have past since i first got the card. This is theft! Yet theirs nothing I can do, except waste even more of my time talking to them. This has done nothing for me in the past when I've spent hours on the phone with them. I have never been so appalled by the customer service of such a company. Never again!

Once upon a time I loved these guys and have probably spent well over $10,000 in my lifetime but the site and its customer service have went down hill and fast. I will never order from them again due to my last experience where I ordered two pairs of shoes, received a confirmation email and almost a week later was told my order was not processed. I then tried again and a week later was told the same thing. I was in a remote area of the world and desperately needed these shoes at the time. My card was legit yet they kept saying that there was an issue with the card and when I was going to be transferred, I was hung up on each time. They will get no more of my business.

In this store not accept credit card from other countries((

"Thank you for contacting us and i am more than willing to assist you. We apologize for any inconvenience this may have caused and we appreciate your interest in PacSun merchandise. At this time we are unable to accept orders placed with non U.S. credit or debit cards. What is posted on your account is a pending charge, that should automatically drop within 3-5 business days."

I love Pacsun, I have been shopping here for years. I love the buy 1 pair of jeans get one practically free. In today's economy good jeans can be really expensive. At Pacsun you can get 2 pairs of jeans for $ 60.00 They have a wide variety of nice shirts, belts and even nice summer sandals. They have very nice cloths. I bought jeans there that lasted years before they ever showed signs of wear. They are made of good quality materials that last. The jeans a very warm in the winter. There tees are nice for young girls. I love there hoodies and sweatshirts. Although they are a little pricey they last forever. Pacsun has there own unique style in clothing, different from other regular stores. Pacsun Is the kind of store that I think everyone can find something they like. www.pacsun.com