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Pandora Reviews Summary
Pandora's reputation is mixed, with customers appreciating its diverse music selection and personalized stations, often noting the app's ease of use. However, significant complaints revolve around reliability issues, such as frequent interruptions and repetitive song choices, which detract from the listening experience. Customer service also faces criticism, particularly regarding difficulties in account management and unresponsive support channels. While some customers express satisfaction with the jewelry products and in-store experiences, concerns about product quality and return policies indicate a need for improvement. Overall, Pandora must address these service and reliability issues to enhance customer satisfaction.
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What the F*** happened to my Pandora account? I pay about $50/year for my account, and recently encountered a 12 SECOND AD DELAY to listen to my selected songs. I am cancelling my account. Bummers that they've gotten super greedy now. My Tidal account is looking good.
I dont understand why my radio which is set up to play falling in reverse radio plays only rap. I literally heard one rock song for a solid 2 hour drive. Whats the deal? Fix the algorithm its broken.
It takes like a million years for it to load. I just sit there in scilence for 5 minutes while it loads and then say screw it and go to Spotify.
In my book, Pandora is obviously the leader in streaming music. The free version is enough for me, and seems to have less ads than in the past, so I hope it stays free forever. I've never had any technical issues, it offers a smooth, uncluttered experience, and a favorite feature is the ability to create personal listening stations. The winner hands down in comparison to other streaming music services. No complaints from me.
I listen to Pandora daily while at the office. However, today I was disturbed by an endorsement by 45 for a candidate in California.
I listen to Pandora because I do not want to hear anything political, especially ANYTHING having to do with 45 and his administration! I will not be listening to Pandora anymore, because as they have a right to advertise what they want, I have also have a choice to cancel my prescription and take my money elsewhere.
You blew it!
There is no customer service phone number for Pandora. You have to email them. They will NOT refund their services that are charged to your credit card. I signed up for A PREMIUM FREE TRIAL. They charged my credit card for the Plus plan. Customer service email (no phone number, just email) said that they charge for the Plus Plan and then pro rate that plan when your free trial is over. The free plan isn't FREE! Keep this in mind when SIGNING UP for Pandora plans!
Yes I did not spend the money to upgrade to no adds, but the gaps and dead spots and the continual " I am still listening" has sent me to Spotify. Goodbye Pandora.
Don't waste your money. I just wanted to have mt 14 karat gold bracelet, very expensive, repaired. Called Customer Service. Given no help at all since it was out of warranty. Not worth the money or the aggravation.
Pandora is a greedy company. Rather than play songs from original records they choose re-recordings from knock off or soundtrack albums in order to not pay the musician. Also, I have 292 different artists on my Pandora station and get constant replays of particular songs. Very disappointed in their overall performance.
Love being able to select the genre of music I like and reject the songs I do not want to hear again.
They honored my original rate, after my credit card expired - they didnt have to, theyre great! Very customer focused
I could not I aging my life without Pandora and the fact tathat they have the best music stations that one else can customize for their personal listening preferences
While driving I just tune in when other radio stations (FM) fail. Don't have an account with XM/Sirius so this fills in the gap.
Nice people to do business with, very friendly staff. Spent a long time in the shop and they were excellent. My wife loves Pandora.
I have several bracelets of silver and gold charms and I love them!
Great prices for quality charms!
I pay supposedly for unlimited skips and no ads, but at times the skips are blocked. At least ads haven't begun to appear. However, they should be willing to up the number of stations from 100 to, say, 200 or so. Fair is fair. Otherwise, I consider the lack of ads worth the five bucks, as I listen to it frequently on my tablet in the car.
My partner chose her Christmas gift via Pandora and even informed me that if I make a purchase of £99 or more between the 23rd of November and the 3rd of December she would also receive a free stunning complimentary gift (the limited silver bangle is hand-crafted in sterling silver and finished with a sentimental inscription, you melt my heart.
I logged onto the Pandora web site on the 03/12/17, clicked on their promotional banner stating if I spend more than £99 I will receive this free gift. I then proceeded to spend considerably more than the £99.
I have now waited 10 days and nothing had arrived. I tracked the parcel only to discover it had not moved since the 07/12/17 i. E 6 days ago.
I contacted customer services who informed me that if a parcel has not been scanned within 3 days they class it as lost. I asked why no one has contacted me then, as the parcel has not been scanned for 6 days, to which I got no reply. I was informed I could either have a refund or they could send the same items out again, if they have them in stock that is. I asked for the same items to be sent out again but could they confirm that the free gift will also be included, as this offer has no expired. I was informed that the free gift had not been sent with my last order as they were out of stock prior to my purchase? I asked how can this be as they were advertising it on their own web site. I advised that I too am a business owner and if I made false advertising campaigns in order to get foot fall through the door and then didnt met my obligations I would be sued. All I got was an apology and again asked if I wanted to cancel the order or re order.
I have asked to speak with the complaints department as simply offering to resend the goods without the promised free gift is unacceptable.
I will not be draw in by companys offering free gifts with large purchases to then be told that I wont be receiving the free gift, I have clearly been conned.
I am currently awaiting a manager to call me back to discuss yet I dont see what there is to discuss?
I love Pandora! This is by far my favorite radio station. I am able to customize all my favorite songs and create my favorite play lists. It is so easy to use I actually was able to show my mom how to download the app and do it.
They don't respond to your ups or downs like they used to... more commercials than they used to have... what I listened to before was a much better song line up in any category we have... something changed
Lovely selection, very reasonably priced, always nice to browse whats new. I love Pandora, would thoroughly recommend
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members