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Panjiva Reviews Summary
Panjiva's reputation is marked by a duality of strong customer service and significant privacy concerns. Many users appreciate the intuitive database and the helpfulness of customer support, praising the platform's utility for market analysis and supplier sourcing. However, a recurring theme is the dissatisfaction regarding the unauthorized publication of personal and proprietary information, leading to accusations of unethical practices. Additionally, some customers express frustration over refund policies and perceived lack of transparency. Overall, while Panjiva offers valuable tools and responsive service, its approach to data privacy remains a critical area for improvement.
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I've been using the free version of Panjiva for over a year, I finally got my company onboard with a small trail version. Panjiva beats Datamyne and Import Genius with data search for countries all over the world. It makes it easy to find new clients and suppliers. I also use it to vet potential customers or suppliers. Being in partnership with DNB and other Credit Services is a plus! I recommend Panjiva to companies that have a vision for growth and expansion overseas. This is the tool that will give you peace of mind.
Helped me to get the right information to approach new customer. And much more...
Also very Useful
Michael has answered all my questions in a very knowledgable, friendly and helpful manner. Thank you
Data is completely false, they claim it's based on public records, in my case such records don't exist.
I can see my address and phone number online! This is outrageous! I think its illegal. I wrote to them to take it out. If they wont do it I will push for legal case!
Noone should USE YOUR INFO DON'T WANT TO BE ROBBED IN FUTURE!
Kat, the information that you found comes from the public record (U.S. Customs data). However, we do NOT want to publish personal information. (We're in the business of collecting and publishing information about businesses.)
Please email me directly -- josh(at)panjiva.com. I will ask our privacy team to find and remove your information!
Josh Green
CEO, Panjiva
I have had to reach out to Michael on a number of occasions and he has yet to disappoint me. He does his research and always comes back with an answer or a solution within the same day. We are very fortunate to have someone of his caliber as our account manager. Keep up the great job!
Mark McGovern
Vice President
Trans American
Panjiva offers a wealth of information in an easy to navigate format with plenty of options to customize.
After working with Datamyne for a number of years, I decided to make the switch to Panjiva in July, and I am MUCH happier for it. The website is much more intuitive, it's easy to use, and the support is also a HUGE step up. I worked with Domila, one of their account support reps, and she has been instrumental in my learning the site and finding more with this data than I ever did with Datamyne. I've saved a of time since the site is so easy to use and the reports and visuals are awesome!
After subscribing to Panjiva yesterday -- "Enhanced" Subscription -- I had a one-on-one telephone/shared screen training today with Panjiva. Rep gave me an informative overview of all of the major search options and data sets and then walked me through a sample search within each of the data sets. After that he taught me how to do the searches in which I was most interested. This part of the training was most helpful. The teaching went fast, the content was organized and well presented, and I walked away functional in less than 30 minutes.
Michael was extremely helpful and informative. He knows the service well and breaks it down easily for people who are new to it.
I started with Panjiva's $99 membership and I'm very impressed with their platform. It is an incredibly robust system for analyzing huge amounts of import/export data in a easy to use inter-phase.
Highly recommended!
The online meeting was the extra step needed to truly get a grasp of Panjiva and get a full understand before beginning my own research. I was given an in depth tutorial of Panjiva and was able to ask the questions I have had.
The Panjiva customer service contacted me via phone a few minutes after my request and helped me to find the right plan and offer for my project. The guys were responsive, took their time to answer all questions and explain the database in a tutorial the same day. Payment was done in a secure and safe way.
I love working with the team at Panjiva. I don't often have issues with their system but when I do, I get a prompt reply and someone is always able to solve the problem. If they don't have an immediate answer they let me know that they are aware and working on it, and they give me a timeline for reply. You can really count on the team at Panjiva. Highest marks.
I work at a law firm and stumbled upon Panjiva a few days ago. Panjiva had a lot of useful data that was essential to our case development. Mike, the Customer Success Associate, was able to help me navigate the website in a quick and efficient manner obtaining the data I need. Mike was also very patient explaining how different functions work and what each term of art meant. The folks at Panjiva are super quick in their response time and helpfulness!
Panjiva is a good source for suppliers, However they are not very honest and charge your credit card without authorization.
I took out a subscription for one month and told them not to charge my card the next month. They still did and still have not reversed the charge.
To make matters worst they harass you and harass you. Their sales tactics are totally unprofessional and unethical.
I have been wanting to subscribe again but afraid too because I do not want my card charged for second month and neither do I want the harassment to begin again
Johnice, I'm sorry to hear you had a bad experience. I hope you'll be in touch with me directly -- josh(at)panjiva.com. At a minimum, I want to make sure that we promptly refund any unauthorized charges! Also, I am horrified to hear that our team harassed you, and I want to better understand exactly what happened. A few notes:
* Panjiva offers monthly subscriptions that, renew automatically. You -- and all of our customers -- can cancel anytime, and we always remind you when your subscription renews. If your subscription renewed and you didn't want it to, just let us know! We'll happily refund you.
* I'm very troubled to hear that you were harassed. We do market to our past clients to encourage them to make use of Panjiva if they ever need us in the future, but every email includes an option to opt-out of future communication from Panjiva. If you received too many emails -- or the emails didn't include an option to opt-out -- I want to hear about it!
Josh Green
CEO, Panjiva
Don't get involved with Panjiva. After we cancelled our subscription they relentlessly bombarded us with renewal offers. And eventually, if you don't renew, they will agressively promote your own shipping documents over the Internet to attract new subscribers. A very vindictive company. Panjiva doesn't seem to value a customer relationship or the possibility of your repeat business with them in the future. Instead they burn bridges. Also, I am not convinced that their services are any better than doing your own search queries. Panjiva touts all kinds of technology, bells and whistles for data search, but for our company it did not reveal anything new.
Dan, I'm sorry you didn't get value from Panjiva. If you're interested in having a brief conversation, I'd love to learn more about what you were hoping to accomplish and where we fell short. You can email me at josh(at)panjiva.com.
However, I do want to be clear that we provide information, drawn from public sources, about ALL companies involved in global trade -- regardless of whether or not they are paying customers. If any of our employees suggested that we would be publishing information BECAUSE you didn't renew, this was absolutely wrong -- and I would like to hear about it immediately. I hope you'll be in touch!
Josh Green
CEO, Panjiva
This company publishes my full name and shipment details online without my permission. When people search for my name their silly listing comes up, very annoyed. Yes US customs is the worst offender by making my personal information available to those who seek it, this is them made much worse by Panjiva publicizing it. They should cease this bad practice. An individuals private shipment and their details are nobody's business but that person and the shipment company. The government should pass a law to control the information US customs and Panjiva can access.
I agree that information about individuals should not be made public! We do our best to remove personal information from our database, but we don't always get it right.
To have your personal information removed from Panjiva, simply email josh(at)panjiva(dot)com.
One of Panjiva's key data sources is U.S. customs data -- which makes records of all waterborne shipments into the United States available to the public. Panjiva uses this data to compile profiles of companies -- but we have no interest in personal information. As soon as we are notified that personal information is on our site, we take it down. So, if you've found your personal information on Panjiva, please email me!
Josh Green
Co-Founder and CEO, Panjiva
This should actually be 0 star.
This company is extremely unethical and place people's lives in jeopardy.
They literally collect shipping data from US customs and publish this data on their site. With names and addresses of the shipper. They apparently under a questionable loophole under the freedom of information act. If you've ever shipped anything via sea to the US and you're a victim of ID fraud, then this company should be held responsible.
If you fall in this category, just search for your name and city on Google and you'll see your shipment details, with your address on this site.
Completely callous and unethical company.
David, we always remove personal information about individuals. Please contact me directly -- josh(at)panjiva.com -- and I will make sure that your personal information is removed.
We do believe that public information about COMPANIES involved in global trade should be as accessible as possible. Unfortunately, the information that we receive from governments around thew world includes both corporate and personal information. Though we do our best to remove personal information, our process isn't perfect. So we always appreciate when we hear from people whose information made it onto our site.
I hope to hear from you!
Josh Green
CEO, Panjiva
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nana, nearly all of our data originates with government agencies. If you want to email me directly — josh@panjiva.com — I'd be happy to look into your record specifically and share the data source.
Josh Green
CEO, Panjiva