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Panjiva Reviews Summary
Panjiva's reputation is marked by a duality of strong customer service and significant privacy concerns. Many users appreciate the intuitive database and the helpfulness of customer support, praising the platform's utility for market analysis and supplier sourcing. However, a recurring theme is the dissatisfaction regarding the unauthorized publication of personal and proprietary information, leading to accusations of unethical practices. Additionally, some customers express frustration over refund policies and perceived lack of transparency. Overall, while Panjiva offers valuable tools and responsive service, its approach to data privacy remains a critical area for improvement.
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Panjiva is super easy to use and provides a lot more information than the previous company we used. It's definitely worth the extra money you pay. I only gave it four stars because everything can be better. I almost never give 5 stars on reviews.
I used Panjiva these last two months and its incredible how much useful information one can gather in order to make a market research study. I would highly recommend this platform.
I am trying to have my name removed fro Panjiva. I let 3 messages and gave 2 phone calls. I am not a Company I do no export I just sold junk to somebody How could a Company use my name and personhal address tnat now appear first page on internet when I type my name?! How can I press charges? This is personal and private information used for business purposes I disagree with that. I need help nobody answers there
First of all, I asked for a free demo to see whether the system really works out. They replied next day with a long e-mail, asking same information that I already put on the system. Anyway, I replied this mail in details and waited for a call for the demo or at least another mail. After 3 days I still didn't get any call or mail. Then I decided to write them again. Explained my request and asked couple simple questions, which could be answered only in 2 mins. However, I didn't get any response for that mail either.
Honestly, I was a potential customer who was ready to register on the system but not anymore. If they don't even have a time to reply a simple e-mail then they don't deserve my money. One of the worst customer service I have ever seen!..
Great work resource of trade records including things like US import/export records, etc.
Good Info on the site, but not happy that all the credits are consumed everytime i look at the same company. Also not happy that many companies are the same with similar spelling and you get hit each time you view.
Came across this tool via a Google Search. Had been on a few similar sites. The customer service team was nothing but helpful and very engaged in helping me get data I wasn't even sure existed. I do business now with factories in Taiwan, India and Vietnam. Panjiva actually has a mechanism to contact these companies directly-- something other sites don't have. Highly recommend.
User interface can definitely use some improvement. In addition, if you view the same profile (saved or not) over two different dates, they will hit your Profile View credit. We were doing some research one month and realized how quickly we used up the credit.
Sorry, but I don't really think it's worth the money.
Bret, thanks for the feedback. Would love to hear your thoughts on how we can improve the user interface. If you're up for spending a half hour with us, I'd be happy to give you a free month of Panjiva (with no limits on profile views!). Email me at Josh[at]Panjiva.com.
Josh Green
CEO, Panjiva
Panjiva publishes import/export data without a company's permission. Panjiva also refuses to take down any company listed --- which is listed without the company's authorization -- from their web site. Their staff is also very rude -- if you call them to request to remove your company from their database --- something that their competitors do --- they actually hang up the phone on your face without hesitation. Hope they go out of business soon.
As the CEO of Panjiva, I am horrified to hear that anyone at Panjiva was rude to you!
You are correct regarding our policy -- we believe that public information about companies involved in global trade should be as accessible as possible. So we do not remove information about companies, regardless of whether the information is flattering or unflattering.
That said, there is no excuse for anyone at Panjiva being rude, and I will discuss with our staff. Thanks for bringing this to my attention.
Josh Green
CEO, Panjiva
Josh[at]panjiva.com
Customer service sucks, nobody answer the phone, online chat helps nothing but tells you to send email to them, and when you do send email, nobody EVER replys!
They just take the money and disappears
Ruyan, I hate that you had a bad experience! Shoot me an email. Josh(at)Panjiva.com. I can't find an account under your name, but I would like to dig into what happened with your account -- and make sure our process is tightened up. And, of course, we'll make sure you get a refund.
Josh Green
CEO, Panjiva
I think Panjiva's own rating is very flawed, just because a company has decline in total weight shipment to the US their ratings dropped by almost half. This puts the company in a negative spotlight which is not a real representation of the reputation of the company. I work with a very reputable company for over 30 years. Their rating was at 96 last year, this year they dropped to 57. This is very misleading. The manufacturer I work with has been growing at a constant rate of 10-20% in the past 10 years. They are very well known in our business industry.
Thanks for the feedback. As we always tell our clients, the Panjiva Rating is just one data point you should consider when evaluating a potential supplier. The Panjiva Rating simply evaluates whether a company's business with U.S. customers is growing, stable, or declining. If a potential supplier's business with U.S. customers is declining, I recommend at least inquiring about the health of the business. Are they making up for the lost business with European customers? If so, that may give you comfort that the supplier is worth doing business with.
Other data points that Panjiva provides that I encourage you to consider: whether a company has certifications for social and environmental responsibility, whether the company appears on blacklists, information on the company's financial health, and how much experience the supplier has producing the product you're interested in.
We're always looking at ways to improve Panjiva (and the Panjiva Rating methodology), and we'll take your thoughts into account. Thank you!
Josh Green
CEO, Panjiva
Josh[at]panjiva.com
This company publishes personal import/export data without the person's permission. Your personal data will be published by them even if you only shipped some personal belongings from abroad. Those founders are terrible money-oriented people.
LadyHawke, to have your personal information removed from Panjiva, simply email josh(at)panjiva(dot)com. One of Panjiva's key data sources is U.S. customs data -- which makes records of all waterborne shipments into the United States available to the public. Panjiva uses this data to compile profiles of companies -- but we have no interest in personal information. As soon as we are notified that personal information is on our site, we take it down. So, if you've found your personal information on Panjiva, please email me!
Josh Green
Co-Founder and CEO, Panjiva
Research on overseas suppliers - Having previously suffered through the challenges of sourcing contract manufacturing in China, I've been looking for a tool like Panjiva to help me research overseas suppliers.
The service certifies companies based on past performance along criteria such as customer loyalty, experience, management quality, and environmental responsibility. Panjiva hasn't been around very long (2006) but they have been working with Elie Tahari, a well-run high-end fashion company, which gives me some faith in the quality of their data. Also, the company was founded by a solid team from Harvard and MIT. If you're looking for a supplier in the apparel space, it's probably worth the fee.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Muriel. Sorry to hear you haven't gotten a response! Can you email me directly? I'm josh(at)panjiva(dot)com.
One of Panjiva's key data sources is U.S. customs data -- which makes records of all waterborne shipments into the United States available to the public. Panjiva uses this data to compile profiles of companies -- but we have no interest in personal information.
If you can email me the link where your information appears, we'll get this taken care of!
Josh Green
CEO, Panjiva