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Payne GlassesReviews 1,599

4.1

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Payne Glasses Reviews Summary

Payne Glasses has a rating of 4.1 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price and second pair. Payne Glasses ranks 9th among Eyeglasses sites.

service
277
value
980
shipping
979
quality
976

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North Dakota
1 review
0 helpful votes
Follow Leslie K.
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Everything was Very easy to use and every easy to order things couldn't have gone any better I just wish that I had more more money to get another pair

Date of experience: August 16, 2024

Very easy to use
May 24, 2024
Previous review

Very easy to use

Date of experience: May 14, 2024
Florida
1 review
0 helpful votes
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I am impressed with the customer service, but unhappy with the lenses color for my sunglasses.

Date of experience: August 16, 2024
Georgia
1 review
2 helpful votes
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I have an incredibly difficult prescription and Payne fulfilled it flawlessly. I ordered another pair through my optometrist on the same day - Payne's glasses arrived in less than half the time and at 25% of the cost, with equal quality.

Date of experience: August 16, 2024
Utah
1 review
0 helpful votes
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They went above and beyond to redo my glasses. It wasn't their fault my package was lost but they still made it right. Was beyond grateful for that. Thank you 🙏

Date of experience: August 15, 2024
Washington
1 review
0 helpful votes
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Product selection is not horrible
August 22, 2024

Product selection is not horrible. The prices are cheaper than say a well know local store and optics office but they were more than what I am used to paying. I only came across Payne when I was having issues during check out with the online retailer I usually use.

Date of experience: August 12, 2024
California
2 reviews
0 helpful votes
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I love your company
August 21, 2024
Updated review

I love your company. I recommend your company to everyone! I always get compliments on my glasses.

Date of experience: August 11, 2024

Pretty good
September 7, 2023
Previous review

Pretty good. Don't know till I receive the glasses for an honest review.

Date of experience: September 7, 2023
Arkansas
1 review
0 helpful votes
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I love Payne, they're so affordable and they come in...
August 21, 2024
Updated review

I love Payne, they're so affordable and they come in such fun styles! And if you just need some simple frames, you can't go wrong with their line of glasses for under $10. Super easy to input your prescription, I even convinced my boomer dad to get some frames and he didn't get pissed off and blame technology for the fall of man a single time! Thank you Payne.

Date of experience: August 11, 2024

Good glasses, great prices, and shipping is always...
April 11, 2021
Previous review

Good glasses, great prices, and shipping is always faster than expected.

Date of experience: April 11, 2021
Oregon
1 review
0 helpful votes
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Easy checkout and the website it's great
August 21, 2024
Updated review

Easy checkout and the website it's great. Easy to navigate as well.

Date of experience: August 11, 2024

Easy checkout
May 23, 2022
Previous review

Easy checkout

Date of experience: May 23, 2022
Ohio
1 review
0 helpful votes
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These frames are cheap and it shows
August 21, 2024

These frames are cheap and it shows. They break easily, scratch easily even with scratch protection, paid for protection warranty but not easy to get replaced

Date of experience: August 11, 2024
Minnesota
1 review
0 helpful votes
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Best customer service team ever
August 21, 2024

Best customer service team ever. Will never shop for glasses at a retailer ever again.

Date of experience: August 11, 2024
North Carolina
1 review
0 helpful votes
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I like ordering from Payne and often tell others about...
August 21, 2024
Updated review

I like ordering from Payne and often tell others about them!

Date of experience: August 11, 2024

Extra charges in final order
December 5, 2023
Previous review

Extra charges in final order. Did not reduce price by points I used

Date of experience: November 28, 2023
Kentucky
1 review
0 helpful votes
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Great customer service, easy ordering process and fast shipping

Date of experience: August 11, 2024
California
1 review
0 helpful votes
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The delivery part was messed up but they definitely sent a new pair and I love them! Been referring them to everyone!

Date of experience: August 11, 2024
Texas
1 review
0 helpful votes
Follow Bee L.
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My glasses were not same size measurements as listed, so i had to exchange.same issue w the new ones. Very sad. Now im stuck w glasses that give me a headache bc they squeeze my head. The legs are bent inward. Nobody has a triangular head like that. I tried bending them by soaking in hot water etc. Such a waste of time and energy

Date of experience: August 9, 2024
Pennsylvania
1 review
0 helpful votes
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I've now purchased 5 or 6 pairs of glasses from Payne...
August 18, 2024
Updated review

I've now purchased 5 or 6 pairs of glasses from Payne for myself and 3 for my wife. All were perfect and never had to even call for any complaint whatsoever.

Date of experience: August 8, 2024

This is either the 4th or 5th time ordering from you...
December 9, 2023
Previous review

This is either the 4th or 5th time ordering from you and they all have been perfect!

Date of experience: December 9, 2023
Texas
1 review
0 helpful votes
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Loved my new glasses!
August 18, 2024

Loved my new glasses! Shipping time was super fast and very affordable 😁

Date of experience: August 8, 2024
Minnesota
1 review
0 helpful votes
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Good selection and always great prices
August 18, 2024
Updated review

Good selection and always great prices. Frames are very good quality.

Date of experience: August 8, 2024

All good as usual
September 22, 2021
Previous review

All good as usual

Date of experience: September 22, 2021
Washington
1 review
2 helpful votes
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Very easy to order and select the lenses
August 18, 2024
Updated review

Very easy to order and select the lenses. Payne is definitely the best place to order glasses. You will not find a better deal anywhere. My Alpha Round sunglasses look like they cost 3 or 4 hundred bucks from a mall store. Why pay that when you can order from Payne, save your hard earned money, and get a very cool looking pair of shades?

Date of experience: August 8, 2024

I am a repeat customer
April 5, 2023
Previous review

I am a repeat customer. Totally satisfied with every pair. My only complaint is that my favorite frames are always out-of-stock.

Date of experience: April 5, 2023
California
1 review
0 helpful votes
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I shopped every Online Eye store I could find every...
August 18, 2024
Updated review

I shopped every Online Eye store I could find every time I go back to Payne glasses. Their prices are better than fair and for the four pairs of glasses ive Bought and received the quality has been great. If I had to say something bad, the only thing I could come up with would be that I really liked my first pair of glasses and wanted to get them again, but they were unavailable.

Date of experience: August 8, 2024

It is A-ok
August 8, 2023
Previous review

It is A-ok

Date of experience: August 8, 2023
New York
1 review
0 helpful votes
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The glasses I ordered have nose pads made for those...
August 6, 2024
Updated review

The glasses I ordered have nose pads made for those glasses. One fell off after several weeks and I was not able to find it. My call to Paynes to ask for a replacement for this simple pad - the absence of which makes my new glasses useless - I was told Paynes does not do that and I'd have to find it at Walmart or someplace. So far none of the three "someplaces" I've been to have ever seen such a nose pad. I have been a loyal customer for many years, but no more. I'm done. Over a nose pad!

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 27, 2024

Customer service people are very helpful
May 19, 2024
Previous review

Customer service people are very helpful.

Date of experience: May 9, 2024

From the business

Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. They offer comfortable and stylish prescription glasses online at prices everyone can afford, starting at $5.95. They specialize in progressive/multifocal lenses, currently offering over 7 different progressive designs: regular and beginner's progressive lens designs, computer and office designs, drive progressives, sports progressives, and even more!, they also offer light-responsive blue light blockers, and have the capability to add prism to any type of lens, multifocal lenses included! Their 1.74 high index lens provides a sleek, lightweight design that will make strong prescriptions go unnoticeable. Delivering high-quality products at affordable prices and combining it with exceptional customer service, Payne Glasses mission is "Eyeglasses for Everyone"!


payneglasses.com
Pittsburgh, PA, United States
+349