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PayPalReviews 2,135

1.3

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PayPal Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, particularly regarding its customer service and support. Many reviews highlight frustrations with delayed transactions, ineffective resolution of disputes, and a lack of proactive communication. Customers frequently report feeling unsupported in cases of fraud or issues with received goods. However, some positive sentiments emerge, particularly regarding the perceived reliability of PayPal as a payment method for certain transactions, which customers associate with enhanced buyer protection. Despite this, the overwhelming trend indicates a critical need for improvement in customer service responsiveness and dispute resolution processes.

This summary is generated by AI, based on text from customer reviews

service
623
value
567
shipping
244
returns
282
quality
531

We monitor reviews for authenticity

RU
3 reviews
0 helpful votes
Follow Alex P.
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Outstanding service
September 28, 2011

Outstanding service. One of the best ways to pay online

Date of experience: September 28, 2011
Georgia
2 reviews
6 helpful votes
Follow Josh C.
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For buyers paypal is great
September 26, 2011

For buyers paypal is great. For sellers, paypal will hold your funds, close your account for no reason, and keep your money for up to 6 months! Seller beware!

Date of experience: September 26, 2011
Virginia
13 reviews
36 helpful votes
Follow Melissa M.
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Always sides on the customers side with eBay. Not good for the seller because they are alot of scams on eBay. You state the return policy of 7 days then 30 days latter customer return through Paypal. This is not fair.

Date of experience: September 25, 2011
California
3 reviews
5 helpful votes
Follow Russell B.
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I got my account limited 3 times and I got like a permanent suspension. Now I'm back with them after I sent tons of documents and faxes.
Fine company but I wish they'll have a strong competitor in near future.
Russell Basdeo, Australia

Date of experience: September 24, 2011
Florida
14 reviews
43 helpful votes
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Very buyer friendly...
September 6, 2011

Very buyer friendly... But also needs to check on the protection of sellers as well... The protection should be equal since it is the seller who brings them more money...

Date of experience: September 6, 2011
Costa Rica
6 reviews
14 helpful votes
Follow Xavier M.
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Great site, helps me pay on places I don't trust 100%, and is a nice way of getting paid quickly or from people that are bad when it comes to paying. You send them a request for money and they don't have an excuse, they can even pay with their credit card. No more "the check is in the mail" or "I will go to the bank to deposit tomorrow"

Date of experience: September 4, 2011
Spain
3 reviews
10 helpful votes
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They are very secure
September 1, 2011

They are very secure. I was scammed on a sale on ebay, user payed by paypal, but later claimed the money back once the packet was there.
The claim was filed, and i never had a problem.

Date of experience: September 1, 2011
Singapore
2 reviews
5 helpful votes
Follow Peter B.
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I've never had a problem with them, the money is alway available when they say it will be.

I like the sercurity feature they have for new seller accounts whereby the hold the monies for a month, to make sure that you're a genuine seller and not a scam artist.

Date of experience: August 31, 2011
GB
22 reviews
130 helpful votes
Follow Gabriel C.
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I have been using PayPal for over three and a half years to this date, I have been limited two times but nothing else. If you are using PayPal JUST for Ebay alone, I would highly recommend using it, but if you are a direct seller using PayPal for your website maybe for Membership upgrade or something such as that, you might want to avoid using PayPal. Due to the fact that you can not provide proof if you get limited or they want more information about your transactions, because you are selling "services" or such.

Date of experience: August 26, 2011
New York
11 reviews
59 helpful votes
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I just got hacked
August 10, 2011

I just got hacked. There was an unauthorized transaction for $20 to a company called tornadocard.com. I know this isn't much, but paypal is linked to my checking account which has a lot of my valuable information. I was also on hold for at least 30 minutes with paypal customer service being bounced around to different departments, and they still couldn't give me a straight answer!

I expected more out of their security and the knowledge of their support reps. Chase bank now has a payment center similar to paypal, I'm going to start using that.

Date of experience: August 10, 2011
Virginia
4 reviews
1 helpful vote
Follow SANDRA C.
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I would still recommend Paypal. Although there are times when questions are answered after a little over a day. =( Still, one of the best way for businesses like me to get paid easily.

Date of experience: August 3, 2011
District of Columbia
34 reviews
273 helpful votes
Follow Wayland S.
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At first I though paypal was a neat idea. It doesn't take long to set up and if you link your bank account it usually take a few days and you're ready to go. However some transactions you make over a few hundred dollars might suspend or freeze your account, even if you have made those transactions all the time. I feel like paypal trys to hard to be a bank but operates semi-unprofessionally.

Date of experience: August 2, 2011
Washington
21 reviews
115 helpful votes
Follow Abbey R.
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Paypal just limited my account again! They had this coming, I sell on ebay and I even have only 100% positive feedback, my customers love me but yet yesterday my account was limited because "A customer complained that they did not receive their item". I called and told them that all of my customers had already left positive feedback, they told me that they would look into it.

I don't get PayPal, I mean they are cool sometimes because it is easy to get paid through them but they give you headaches! This is the third time they are blocking my account for no just reason. The last time, they foolishly charged my bank account twice for an eBay fee that I had already paid. They make too much mistakes for a company that handles people's money.

Date of experience: July 28, 2011
GB
3 reviews
6 helpful votes
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Always use it, any problems or questions have been resolved very fast. A****

Date of experience: July 22, 2011
France
23 reviews
73 helpful votes
Follow the-real-privacy -.
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This is not a review, i know,
This is a warning to all website's owners with paypal "Buy/Pay button"

There is a failure in your website site script and the "exploit" is very simple!

Just google "Bypass Paypal Payments" and you'll see that is true and working.

That allows peoples to dowload your softwares/ebooks without paying!

This concern websites with simple Pay/Buy buttons.
(and required javascript-enabled-browser)

If you have one of this site, change the checkout method! Or get scammed...

(Now you see why i am checking my paypal account every day...)

Please no vote - Spreads the news to peoples who own such a site -

Date of experience: July 21, 2011
Ohio
12 reviews
38 helpful votes
Follow Chris E.
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The sites customer service is awesome and the usefulness of this website is priceless but disputes take over 2 weeks! By then most people have to pay bills and how are they suppose to pay them a dispute takes that long. Also this is not paypal's fault but it includes them, since internet fraud is literally everywhere now most websites switch to only way you can pay is through paypal, and to get a certain amount you NEED a verified paypal account, where you have ALL of your credit card info. And bank account linked, and also almost 100% approval of purchases, would that make you nervous? Well this happened to me, "friend" got mad at me and this friend was pretty close to me so he knew my email and a close friend could nearly guess his own friends likely passwords, so he got into my paypal account and bought useless things that added up to 10 thousand dollars, no matter what paypal does, not even they can stop fraud.

Date of experience: July 20, 2011
Canada
14 reviews
61 helpful votes
Follow Vivianne L.
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There are a lot of mixed feelings when it comes to this website. I am on the fence about them. PROS - 1. The merchant doesn't get your credit card number/information so you won't get a surprise on your next credit card statement. 2. Paypal will look into resolving any issues with non-receipt items or item not as described (I've gotten back full refunds on a lot of items I was duped into buying mainly fraudulent sites.) 3. You can pay from either credit card or bank card. NOW the CONS - 1. FEES! Conversion rates will always be a bit off because that's one of the ways paypal makes money 2. You have to have $150 or more inorder NOT to be charged a withdrawl fee. 3. The process for determining the winner in a dispute can take upto 1 month maybe 2 so that means you'll have to wait so long to get back your money if you're lucky. All in all Paypal is pretty decent compared to some of the other sites out there and if you're smart you can use their site without being charged too much (just read their policies).

Date of experience: July 14, 2011
Australia
55 reviews
172 helpful votes
Follow Sarah M.
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I have sent them about 15 msgs within 1 year everytime they send me a msg saying we will respond within 24-72 hours, and then nothing, or i ask to get a msg from a REAL PERSON and not an auto msg and always a auto msg, i have $400 in my frozen account and no1 wants to help me, i will never use these scumbags

Date of experience: July 11, 2011
Australia
143 reviews
754 helpful votes
Follow Ian M.
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PayPal announced recently that it has over 100 million active accounts. It is well-designed and secure. It supports AES-256 bit Secure Socket Layer (SSL) encryption. It will also come up green in the URL bar showing the customer that it supports a very high level of encryption.

To confirm the identity of the page, make sure you type "https://www.paypal.com", then click the green bar and confirm it says "PayPal, Inc. Sane Jose, California, US".

PayPal is basically a digital wallet. PayPal believes that customers are giving up traditional payment methods such as cash and checks and turning to a more modern form of payment. In fact, PayPal believes that by 2015 digital currency will be accepted everywhere in the United States.

Date of experience: July 5, 2011
California
3 reviews
7 helpful votes
Follow Liz G.
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Contacted paypal to try and get a refund after shoesmallbaba did not send me my shoes. Paypal replied that they were closing out the dispute because the seller had provided proof of delivery. The scam is that when you order shoes from this company and they receive payment from paypal then they mail you a cheap 25 cent Christmas Winnie the Pooh mouse pad instead of your shoes so when the buyer complains to paypal about not receiving their merchandise these crooks whip out the delivery confirmation for the mouse pad and voila there is their proof. How many times has paypal bought this and still enabled them. I am closing my account with them because they obviously do business with fraudalent companies and aren't willing to make it right. Thank you Paypal!

Date of experience: July 2, 2011