PC Game SupplyReviews 273

Long story short. There I was a wannabe gamer from Europe. I purchased a PlayStation Network voucher for more than 50$.
And guess what happened? I got robbed.
How?
Quite easy, they sent me a code that has already been redeemed.

So, when I contacted customer service(but I will skip the part on how bad it was), multiple emails, also I contacted PSN support. Nothing, go home and play with toys, but we will not trie to fix it.
And this is how my story ends. No money, no games. Just reality :/

The worst customer service I have ever experienced. Orders keep being refused, and they simply send generic unhelpful responses by email.
Unfortunately if an order has been cancelled we do not have specific information as to why this has occurred.
There are many reasons why your order may have been cancelled. Unfortunately if an order has been cancelled we do not have specific information as to why this has occurred.
Unfortunately, we cannot disclose any specific reason why your order was cancelled because it gives an opportunity to circumvent our system.
Also we will be unable to provide any information regarding your future orders.

I've been using pcgamesupply since 2015, and I've never had issues before, the delivery is always instant, and delivered on the page so I don't have to go sifting through my email for the card
My only gripe about this site (the reason I gave it 4 instead of 5 stars) is that it has a daily purchase limit. I don't buy cards very often, but when I do I buy them in bulk, so being limited to $180 purchases is a little bit annoying
I'll also mention I've only ever purchased KK cards on this site, so experiences may be different with different types of cards, but when it comes to buying KK, I've never had an issue with anything other then the daily purchase limit

Very bad experience with this site 3 unsuccessful orders which was canceled because the $#*!ing manager cancelled my order for no reason with being charged for every order and waiting 15 days to claim a refund for 1 order the other 2 still pending idk why i think they are a scam site i never claimed anything but got charge, plus what a site that need the security code of your credit instead for cvv no one but from them for go for g2a.com better and they will give you instantly the key code not take you money and guve you refund after 15 days very bad experience for me i will put it on every site for no one to buy from these scams

I needed to purchase a Steam account gift card for my brother-in-law. I signed up for this website and used my PayPal account to pay for a $20 gift card. I was sent an e-mail informing me that my order needed to be reviewed by a manager? Strange. Then, when I contacted customer service to ask how long a review usually takes, I was then informed my order had been cancelled. They didn't inform me that it was cancelled, I had to find out after a wasted day where I could've moved on to purchase the gift card elsewhere. There's no valid reason my order should've been cancelled, so in case this website is a scam that just wanted my PayPal info, I went and changed my password. I'll be posting this negative review anywhere I possibly can, because there's no reason I should've been denied service from this company, if they are a legit business. Vijay, the customer service representative I was in contact with, was robotic and unsympathetic in his responses. What an awful experience with this company.

I placed an order for a PSN card. The payment page says £5.33, but then comes out on the Order Confirmation that it's now £16+ and they've sold me a different item. Customer service refuse to admit any mistake on their part, and also refuse to refund me. Having to go through my card provider to charge it back to the company to get my money back.

Worst customer service I've ever seen. I tried to order a one day sale item, and it constantly voided my orders as I was checking out. Seven times they cancelled it, for unknown reasons. Upon contacting customer service, the first representative told me it couldn't go through because I had multiple accounts. Which was odd to me considering this was my first time trying to shop there. The next representative to get to me was already after the sale had ended, but in futility I asked what went wrong regardless. He told me the item wasn't available in my region. Which is odd since my brother in the same region successfully ordered at the same time. Upon questioning this, he gave me the exact same response again. What a frustrating company, they didn't seem to want to listen or do business with me. At the end of the day, all I wanted was a straight answer.