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PC Game Supply Reviews Summary
PC Game Supply has a rating of 3 stars from 273 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PC Game Supply most frequently mention gift card and customer service. PC Game Supply ranks 4th among Virtual Goods sites.
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I tried to buy a digital Apple Play Card as a gift for a friend's birthday. I used Paypal as suggested. After they got my name, phone number, home address and Paypal authorization, I got an email saying "we were unable to process your payment and deliver your order." Paypal had already authorized the payment and I have never had a problem paying anything with Paypal. I feel like this was just in order to get all of my information for future scams or spam.
It's been 10 hours since I submitted my order and the product doesn't show in my panel. I tried to contact the support team and they're not responsive, they don't answer questions in a straightforward manner and usually they respond with not a useful answer. Until now I sent more than 20 email with 4 complaints tickets and no one can answer my question yet. THEY WILL NOT REFUND YOU OR GIVE YOU WHAT YOU PAID FOR. The only reason I'm not saying they're a scam is I'm a returning customer. But this kind of issues must be resolved immediately. They have so many indirect answers and never answer questions really and they will tell you some "department" will get to you soon but expect to wait days until the "department" get to you. Awful experience with no one that seems to care really about the customer. Don't expect your money back right away and don't expect to get the product you ordered also. Just ridiculous, awful, unprofessional and unacceptable service.
I'm attaching some of the emails between me and PC game supply
I tried to purchase a gift card from here, I made an account, I put in my credit card info for payment, Then AFTER I pressed purchase it told me I need to verify my phone number before getting access. I put in my phone number but didn't receive anything so I was unable to verify it. Received an email that said my purchase was cancelled but the money was still taken from my credit card despite the fact that it was cancelled. I tried making 4 different tickets to report this but I have neither received a single word from them or even a single email to notify that my ticket has actually gone through.
Edit as a response to the PC Game Supply Rep:? First of all I'm literally showing a receipt that the money was taken from my account, and I still haven't gotten a refund btw secondly I mention how I contacted your customer support MANY times with no responses. Idk what planet you live on, but here if someone takes your money, not deliver on what they were supposed to deliver, then not respond to any of your attempts of messaging them, we consider that a very clear scam.
Another reviewer utilizing the word "scam" when nothing happened to them. The customer was not able to complete phone verification, this is a process of verifying an SMS link to your phone. If the process is not completed then we will be unable to deliver the order. The customers authorization was cancelled and no payment was collected from the customer. There was no harm or anything bad that happened to the customer other then the lost time the customer spent attempting to place the order.
They won´t process your order, just take your money, give you a fake phone verification window and you won´t be able to proceed. 100% scam. Careful with those shady sites.
The customer's order was cancelled as we were unable to validate the transaction. The customer was not charged, the customers payment method was "preauthorized" learn more about pre-authorizations here: A pre-authorization charge, also known as a pre-auth or authorization hold, is a temporary hold placed on a customer's payment card. It's used to verify that the account is valid and has sufficient funds to cover a pending transaction, without actually debiting the cardholder's account upfront.
Ordered 250$ psn card got it in less then 5 minutes does not get any better i ordered from game stop they canceled my order after 3 days i'm absolutly coming back to pcsupply
I purchased a master card worldfor an amount of 25$, this is my first time and I do not trust this company so I want to try with a small amount. Luckily because I bought at 3 Pm and now it's almost 8 pm and I didn't get my master card!
Don't believe what they say about the 3 mn... they sent my the information by email but the transaction is still reviewed for wich unknowed reason... im still waiting!
I received an answer from the support saying it takes 1to 24 hours... for what? They already have my money... DONT TRUST THIS COMPANY
The customer placed this order at: 2022-10-19 13:14:45 and the delivery was made at: 2022-10-19 19:28:41. We agree it did take longer then usual for our company to deliver the product to the customer. We think if the customer was to re-evaluate the process after they had received the delivery that they would leave a different review.
I purchased two PSN gift cards, then they charged me and took my money. However, I didn't receive my order. They said that the order takes three minutes as usual and ten minutes to check. Now, it was an hour and I submitted 6 tickets to get support or an explanation, but I didn't get any.
The customer requested the order to be cancelled and we cancelled the order. When placing an order via Paypal our company will pre-authorize your account for the purchase amount. If the order is not completed this authorization is cancelled and no payment is collected. This customer may be confused by the process and assuming the pre-authorization as a charge when it is not. Learn more about credit card pre-authorizations: A pre-authorization charge, also known as a pre-auth or authorization hold, is a temporary hold placed on a customer's payment card. It's used to verify that the account is valid and has sufficient funds to cover a pending transaction, without actually debiting the cardholder's account upfront.
This website is a scam don't use it they charge you then cancel the order and do no respond please bEware
Scams are when a company intentionally rips you off or tries to steal your money. This is not the case. It is true we did cancel this customers transaction as we could not validate the order. The customer is mistaken, they were not charged they were pre-authorized for the payment. When the order was cancelled the authorization was cancelled. No payment was collected from the customer. Learn more about pre-authorizations: A pre-authorization charge, also known as a pre-auth or authorization hold, is a temporary hold placed on a customer's payment card. It's used to verify that the account is valid and has sufficient funds to cover a pending transaction, without actually debiting the cardholder's account upfront.
So far my 4 years of experience with this website has been good. Despite some issues with payments not going through in time, delay when it comes to clicking certain options, It still does exactly what it's intended to do.
And the customer service team are quick to respond. Which is a bonus!
First time to have an issue with card activation, hope the team will fix it.
* PC Game Supply attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have been a customer for some years and I have never experienced problems using their service.
Very fast and Instant. Literally, no regrets. Gift codes are delivered soon as they are purchased and can be viewed under your account.
I purchased a us code marked with us flag, from my us account, with us currency, tried to use it noticed it was from new Zealand not us flag, no big deal.
Contacted the company they said I'm sorry you bought I code from the wrong region. It won't work in your region.
No I bought a united States one an was shipped the wrong one
Please review our refund policy here: https://www.pcgamesupply.com/refund_policy. Product codes are generated from the publisher at the time of purchase and sent only to the purchaser. When you make a purchase on PC Game Supply you can be guaranteed the product code being delivered has only been delivered and seen by you. By utilizing this method of official distribution we can guarantee that we are delivering a redeemable code that the customer can redeem without any issue.
Before completing payment there is a confirmation window displaying the product you are about to purchase. Once the confirmation is completed by you we collect your payment and deliver that product to your account on our web site https://www.pcgamesupply.com/Account and to the email address registered to you.
Our Refund Policy
This Refund policy was last updated on April 20th, 2023.
At PC Game Supply, we strive to ensure that our customers are satisfied with the digital goods they purchase. If you are not satisfied with a product you purchased, we may be able to offer a refund depending on the circumstances. Please read the information below to learn more about our refund policy.
We offer full refunds on digital goods purchased within 45 days of the purchase date as long as the product has not been viewed. If the product has been viewed, we cannot offer a refund.
We do not offer exchanges for digital goods. If you would like a different product, you will need to purchase the new item and initiate a refund for the original item.
If you would like to cancel an order, please contact us immediately. We cannot guarantee a full refund if the product has already been viewed.
If you place an order and the product is not delivered to you, you will receive a full refund.
This refund policy is subject to change at any time without prior notice. Please contact us if you have any questions at customer-support@pcgamesupply.com
I have made multiple purchases here, and very time I have received the codes instantly, and redeemed them without hassle or fault.
I have purchased 30 USD for Play station and then with that credit, I purchased 20 USD V-Bucks. But the V-Bucks i have never received it. Then for 10 USD, I changed the ID, but the ID was never changed as well. Please see the below link.
Blob: https://web.whatsapp.com/f2ac1bde-1153-46c8-b25a-9b95c71dca34
Play Station ID: L2_Bayxx
* PC Game Supply attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The best and the fastest website for giftcard. Last 2 years i'm using this website.
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People use the word "scam" too loosely when leaving reviews. Scamming is when someone or some company intentionally steals from you or tries to rip you off. We have been in business for 10 years, we did not operate this company for the past decade to to get your email and phone number. Joseph did place an order, however we could not validate the transaction and the order was cancelled. Joseph was not charged any money, we did not do anything with Joseph's information.