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PeopleLooker Reviews Summary
PeopleLooker has a rating of 1.9 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PeopleLooker most frequently mention credit card, customer service and false advertising. PeopleLooker ranks 40th among Background Check sites.
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There are times when I need to know just a little something more about someone I've recently met…or a new fellow employee or a new neighbor. Just the basics to make an informed decision as to how much time I will invest in this individual. In the past, using PEOPLELOOKER.COM has enabled me to be cautious of individuals who, with the websites contact information, has led me to believe this person had not been upfront regarding their integrity. You form your own opinions, you do your own lookups. I would highly recommend using PEOPLELOOKER.com for all your lookup needs. The FREE trial period is long. Giving you plenty of time to do your "investigating". Allowing you up to 100 lookups for FREE!
They advertise "don't waste your money" then make you go through this long process just to ask for card info at the end. These guys can't tell you anything special and it's certainly not free. Scam, false advertising, terrible quality.
Hello Benjamin,
I'm sorry to hear that your experience with us did not meet your expectations. At PeopleLooker, we genuinely value user feedback and I want to assure you that every comment is taken into account as we work on improving our service. The presentation of our billing information on the website is intended to be as transparent as possible, and I apologize if it led to any misunderstanding.
Despite the fees mentioned, our aim is to provide valuable information quickly and conveniently. However, if this was not your experience, then clearly, we need to do better.
Please email us at support@peoplelooker.com. We would love to hear more about your concerns, as well as ways we might be able to improve your experience.
Thank you for bringing your experience to our attention.
Best regards,
Heather
The billing practices are extremely deceptive. You will get several red notifications stating that they're having some "difficulties" and they are unable to cancel your membership at this moment. They're counting on you to forget to come back later. After I canceled my membership for the third time, I should have had the entire month left before the expiration date because I cancelled the day after they autobilled me. I just wanted to be sure that it didn't slip my mind the following month. When I went back to my account it gave me a prompt that said I had to "reactivate" in order to view the reports that I had saved, which should have still been accessible to me for almost an entire month. I sent the company an email and they told me that somehow you can still access the reports. To just try to click them anyway. I didn't even attempt it because that is extremely shady. To make it appear like you have to reactivate your account in order to get the rest of the month that you've already paid for. Oh that's sneaky. They're counting on you just believing that and reactivating. Not to mention the information in the report was nothing more than you could find on any Google search anyway.
Hi there Vinette,
Thank you for reaching out.
We were able to locate your most recent correspondence with our Customer Care Team.
We have suggested to please log in using the email address on the account.
Your account is cancelled as requested, if you have any paid time remaining in your plan, you still have access for the remainder of that time, however you will not be billed going forward.
You can access your account and run reports using the mobile web page or on your desktop.
If you have any further questions and or concerns, please let us know by emailing support@PeopleLooker.com
You guys ought to be ashamed of yourselves! Trying to lure people in by making them think they are searching for unclaimed cash. And then stating that it doesnt cost money to find out if you have unclaimed cash in your name, but then are directed to payment page and then never find out about the unclaimed cash. How do you get away with this? Am I supposed to trust in your company and service when the first thing you do is start out with a LIE? NOT A CHANCE! And below it states that writting false reviews of against the law, BUT YOU DELIVER FALSE ADVERTISING!
Hi there Melissa,
I'm truly sorry to hear about your experience.
We always aim to provide clear and upfront information about our services, so it's disappointing to hear that this didn't happen as expected.
We certainly don't want our customers to feel misled.
Our ultimate goal is to assist our customers in gathering the information that they are seeking.
I would highly recommend reaching out to our customer support team directly at support@peoplelooker.com.
They would be more than happy to look into your matter and assist you further.
I appreciate your feedback as it allows us to constantly improve our customer experience.
Stay away from this site. They take money out of my account periodically even though, I have wrote multiple emails asking them to cancel my subscription, and have spoken on the phone to them, but eventually couple month's $38 is taken out of my account. Scammers
Hi there Michelle,
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
If you have any questions please feel free to contact us at support@PeopleLooker.com
I'm not going to be a specific as possible and all that nonsense because I've already wasted 15 minutes of my time on people looker BS. Yes, go ahead and put your name in here and will let you know if you have unclaimed money. Meanwhile, I'm sitting there in 15 minutes later waiting for it to go through all its millions of searches that I didn't ask for knowing I got bamboozled, but still hoping that maybe that unclaimed money will show up by some godly act! Well shockingly, God did not get involved, and not only did the unclaimed money not show up, but it tried to demand that if I wanted to even know about the unclaimed money, I had to pay a dollar! Just a dollar! I tried to leave and back out, saying oh hell no I would never give you my dollar now no matter what edits tries again to pop up with it's just a dollar! I resent you, wasting my time and lying to me it's completely not giving me what I asked for and what you promised me you would with only my first and last name. Literally taking 15 min to search through all these different bull$#*! categories. No I've heard of your search companies before and I didn't want that. I want you to know that my unclaimed money and you pretend like you were at one of those companies and you damn well you were. Go eff yourselves.
Dear Heather,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you have been experiencing. We understand that your time is valuable and apologize for any inconvenience caused.
PeopleLooker is committed to providing a seamless and efficient service. We do everything we can to ensure the speed of our reports, however, some may require more time due to several factors like the volume of available data.
For further assistance and help with your issue, please directly reach us at support@peoplelooker.com. We would be more than happy to provide you with the solutions you need, and make this process quicker and more satisfying for you.
Again, we apologize for any inconvenience you've experienced and appreciate your understanding.
Best Regards,
Customer Support Team, PeopleLooker
After looking up the person you are searching for it takes about 30 minutes just to load and then after it is done loading it makes you pay for a subscription.WASTE.OF.TIME.AND.MONEY.
Hi there Jeremiah,
We are really sorry to hear about your frustrating experience with PeopleLooker.
At PeopleLooker, we understand that your time is valuable and such long loading times are not a typical part of the user experience that we aim to provide.
Might this be a one-off incident, we would like an opportunity to investigate this matter further.
The requirement for a subscription is meant to provide access to comprehensive reports.
Please reach out to us at support@PeopleLooker.com so we can assist you further with this issue or any other concerns you might have.
Thank you for bringing this to our attention.
I bought the 7 day trial of PEOPLE LOOKER in hopes to find out if I was being scammed. I ran a pic of my wife and the report showed nothing everything was blank. Bad part since this is a pay App it shouldn't have pop ups to try and jam other apps down your throat. These pop ups are so bad that it is hard to establish if the box your clicking has to do with your search or some off the wall app.
Hello Joseph,
We are saddened to hear about your experience. As you just experienced, sometimes the information they collect is not always 100% correct and some might be missing. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Mediocre site. Most info very dated. Not worth the money. Customer service hard to get hold of. There are plenty other people who offer more updated info at a less expensive rate.
Hi there Christine,
Thank you for taking the time to share your comments about our service.
We sincerely apologize if you feel the information provided was not up to date and you had trouble getting in touch with our Support Team.
Customer satisfaction is our top priority.
We strive to deliver high-quality, accurate, and timely data for our customers, and we are sorry to hear that your experience did not meet that standard.
Your feedback is crucial in helping us to improve our services.
Should you require further assistance or have any more questions, feel free to reach out to our dedicated customer service team at support@PeopleLooker.com, where we aim to respond to any inquiries as quickly as possible.
Immediately seen on the first screen is a window message stating, "we respect your privacy", I mean how stupid do you think I am? You're gathering information about 1 person to give or sell to anyone who is willing to pay for it. You do realize that this is the exact opposite of respecting a person's privacy, don't you? Or are you stupider than you think we are?
Hello there Michael,
Thank you for reaching out with your concerns.
PeopleLooker takes privacy seriously and we understand the importance of maintaining the confidence and trust of our users.
We assure you that we don't sell any data about an individual.
Our service provides access to public records, ensuring that someone can quickly find information that is readily available, saving them time and energy.
When we say "we respect your privacy," we mean that any search performed by a user is confidential, and the person being searched will not be notified about the search.
We also have strict guidelines and security measures to protect our users' account information and searches.
If you have any other questions, or if there's anything else you'd like to discuss, please don't hesitate to reach out to us at support@PeopleLooker.com.
Sat there for 10 minutes waiting for the info to load. They then forced me to pay money after the whole ordeal if I wanted to see any of the information that took an excessive amount of time to load. They know they are scamming you which is why they try to make you wait so long so that when the information is finally available, you're so annoyed with the wait time that you pay the $1 subscription. I am not a beta, so I refused to purchase said subscription and instead came here to express my discontent. Try a different website.
Dear Customer,
I'm truly sorry to hear about the experience you've had with our service. It's our utmost goal to provide user-friendly and efficient services to all our customers, so it's clear we missed the mark in your case. We assure you that we are not indulging in any practices that would intentionally delay services. The longer wait times might have been due to either high traffic on our server or it could be an individual system issue. Please reach out to us at support@peoplelooker.com so that we can further discuss and thoroughly address the concerns you're facing. Again, we apologize for any inconvenience you experienced and appreciate your patience with this matter.
Best,
Heather
Customer Support, PeopleLooker
I've sent multiple emails requesting to cancel my account, and cancel my payment, and I have received absolutely zero customer service. At this point I don't care about a refund, I just don't want to billed anymore, at this point I've just decide to cancel my PayPal account just because that's what I've was using to pay. If anyone can help with ending the payment please message me.
Okay I just confirm this is a total scam I sent two email from two different emails and when they couldn't find a account under one of the emails they responded quickly almost a minute after being sent but when I sent it from the correct email no response
Hi there Lance,
Thank you for reaching out.
We were able to locate your email request and can confirm that your cancellation request was successfully processed.
Your PeopleLooker account was indeed cancelled as requested on 06/12/2023.
Upon further review, the screenshots shared for not for PeopleLooker.
They are for Checkpeople, LLC.
Their support email and phone number is listed on the screenshots provided by you.
If you have any further questions and or concerns for PeopleLooker, please feel free to email us at support@PeopleLooker.com
We are always more than happy to assist!
No correct info, no sex offenders in ur area outdated info and not updated at all by years waste of ur money even if it's a dollar don't get the info ur looking for
Hi there Dana,
Thank you for reaching out.
I'm sorry to hear that you're having trouble locating the information you're looking for.
At PeopleLooker, we aim to provide the most accurate and up-to-date information possible.
We want you to know that your feedback is significant as we continue to enhance our services.
We appreciate you taking the time to express your concerns, and please know that we take them seriously.
PeopleLooker's public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
This means that sometimes we may not have all of the information related to an individual in our records.
Sometimes we do not have an address available, or may be lacking a birthday for the person you're searching, however that does not mean that we do not have a record with other information available for that person.
If you've submitted your search with a specific city, middle name, or age and received no results, try removing some of that information and running the search again.
You may find that we have a record for that individual in a different city than you were looking for them in, or we have a result for them, but it does not have an age attached.
By adjusting the search parameters to be wider you may be able to find a record that was not showing up at first.
I hope this helps to clarify and that you are able to find the record you're looking for.
If you have any further questions or need any additional help, please don't hesitate to let us know.
Absolute waste of time. Big Scam. Useless. Poopy. Snoopy. Sue themand take them too small claims court. The only way to get rid of these scumb bags. People just want to look up old friends. It claims to do it seconds. Try days.
Hi Larry,
We appreciate the feedback and would like to know the information that was incorrect in your search.
Public records in some cases are not 100% correct we strive to ensure our data is updated the best we can.
We are happy to assist with your concern regarding your search please contact us at support@PeopleLooker.com
Don't be scammed by this company. The $1 fee actually cost $1 plus the next month fee. I fell for the scam, sent an email the day I signed up to have them cancel my subscription. They didn't and then charged me the next month. I have ask for a refund but only get emails back saying they have cancel it now. I did the email request via their website. Not trustworthy. Don't use.
Hi there Nancy,
I'm really sorry to hear about your experience.
This truly isn't the impression we want any customer to hold.
At PeopleLooker, we're committed to full transparency and honesty regarding our billing policies.
I’d like to follow up on this personally to ensure your requested refund is processed promptly.
Please send us another email at support@peoplelooker.com with the subject, Attention:Shonila, with your account details.
Once we receive your email, we'll be able to assist you further.
We really do appreciate your feedback, as it helps us to improve our services.
Look forward to your response.
Company is a pure rubbish scam how can I pay for information I didn't receive I need my money back otherwise social networks are free to expose you_ I.d ******* en cancel me from this crap rervese my money I work hard for my change to run around and donate to some fake $#*! hackers of wrong information imagine as a person I don't even have a life cover boooom I'm donating 21$ to hacker's I'm pissed off your empty services sucks
Hi there Aubrey,
Thanks for reaching out.
We are saddened to hear this.
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
I hope that helps, but if you have additional questions, please don't hesitate to contact us by emailing support@PeopleLooker.com
They say free on there site but you put your info in and they want $1.00 I was like alright but then they wanted more I got out of there page and moved on. I got no info from them, but they keep trying to take $21.51 out of my account. They've tried several times but I have my card locked and contacted my bank. I've emailed them and they won't respond. There just trying to steal my money. There scammers. Read other reviews on them. There not good.
Hi there Wanda,
Thanks for reaching out.
PeopleLooker's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can.
There are costs associated with obtaining the data and integrating that information into easy-to-read reports.
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
I hope that helps, but if you have additional questions, please don't hesitate to contact us by emailing support@PeopleLooker.com
They charge you a small fee so as not to be noticed automatically.not just a one time fee. Then once you finally notice this reaccuring fee and cancel. It costs $ 32.11 to cancel through another greedy company.the service is subpar. The "hidden fees" are highly business unethical. Never again will I patronize this company!
Hello David,
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. PeopleLooker provides multiple, hassle-free ways to cancel directly with us. You can call, email, chat, submit a request through our "Contact Us" form or Cancel your account directly from the app/website by clicking on More > Support > Cancel Account. We would be happy to assist you with locating and cancelling your account, but require additional information. Please contact us at support@peoplelooker.com attn: Heather
I used People Looker once and was asked to pay 1 USD. That was the only reason I provided my credit card credentials. & days later a was charged 21.51 USD for the subscription I never did! The service was useless as in the end of the day they provided the Report with the wrong name. I wrote to Customer Service but there is no answer at all, going on a week and a half now, I need my money back and I want to cancel my Peoplelook member ship immediately!
Hi there David,
We are saddened to hear about your experience.
Please contact us at support@PeopleLooker.com and we would be happy to assist with your request directly.
Please mention in the subject "Attention Shonila"
You WILL pay no matter how quickly you cancel free trial. AND absolutely nothing in the found information will be up to date or even correct. I searched myself just to see and the only correct info it came up with was an address from 30 years ago and my parents (long passed) old land line.
UPDATE: They did refund my money and very quickly. For this I was impressed.
From the business
PeopleLooker is a simple website that allows you to learn about people. We have records about ages, addresses, email addresses, phone numbers, criminal records and so much more!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna,
Thank you so much for taking the time to leave your amazing 5-star rating and thoughtful feedback!