PetCareRxReviews 653

Taking care of pets is quite hard work. Sometimes there is not enough time for everyone. I am well aware of this. Over the years I have come to the conclusion that these guys are the best on the market.

I purchased one item from this company back in 2023 for my dog and I had no plans to order from them again. Out of the blue, and over one later this company has attempted to take/withdraw $54.11 out of my bank account with out my authorization. They attempted this transaction twice and can be proven. Oh was I upset! I called PetcareRX and spoke with a representative. I explained my concerns and then she transferred me to who I presumed was a manager or supervisor. I believe name was Jackie. I asked why is this company making unauthorized transactions on my account. She refused to give me a straight answer as I asked twice why are they making unauthorized transactions on my account! I am upset at this point! She says something about a yearly subscription that I had no ideal of and certainly did not agree to keep my card on file that long and charge it without my authorization. Expressing my disappointment, she eventually said she canceled my subscription. WHAT SUBSCRIPTION? At this point I told her that I would like to make a complaint and can I speak with a higher power. As she fortunately says, there's no one available at this time. I told her that I would be making several complaints. These are average hard working people you're taking advantage of and this needs to stop.

I have contacted PetCareRx several times for wanting a particular toy for our dog. Gibbs LOVES the Zippy Paws 6 blaster caterpillar so much that he goes through them rather quickly. It seems that PetCareRx is the only site at this time which has this squeaky toy. I found Peggy to be so helpful in finding this elusive dog toy not once, but twice! She also informed me of the benefit of subscribing to PetCareRx for our pup's medical needs. I did sign up and look forward in receiving Gibb's flea and tick meds etc. The 40% discount is remarkable. I will enjoy dealing with PetCareRx in the future. Thanks Peggy, for your over-the-top help!

I'm not sure why people think this place is great. Every order, EVERY SINGLE ORDER, is a ball of knotted yard with these people. A million emails, a million texts, and it takes too long to receive the order. They have driven my vet crazy with their demented customer service. I am an extremely patient person but I just can't stand dealing with these idiots anymore. I do NOT recommend these people and I'll say it one more time: you have to wait forever to receive your order and it is an absolute clown show for them to get it straight. Save yourself. Go somewhere else!

It is always easy to order on PetCareRX. Friendly and good customer service. Good emails to notify when dog products are being shipped and discounts on dog items.

Ordered catfood that they didnt even have. Then they send me emails for a discount if i join the membership. Then thats when the azzholes decide to lemme know that they dont have the catfood and they are sending a box of treats that i dont want and i will have to pay to return it. Serious fugheads. Stay clear. Big scammers

The company renewed an annual membership for 239.95 (which is over double) the original membership fee, without any emails stating renewal was approaching.I have a few different subscription with other companies and emails are always sent reminding a charge is coming. She said it must have went to spam or junk, no it did not! My bank flagged the charge immediately and because I did not recognize it they flagged it as fraud. Canceled my card and had to issue a new one. I called customer service as soon as they reopened from the holidays. Was told money would be refunded in 3 to 5 days and I would get a confirmation email. That never happened. 4 days later I get a call they can't refund to a new card and check would have to be sent, another 30 day wait! Asked to speak to a supervisor to get check expedited, none were available, so she put me on a call back list. Still waiting. I have major doubts I will ever see any money returned!

If you accept discount when ordering, they sign you up automatically for a membership of $107.79 that is billed annually, even when you pet dies.

I called and spoke with Rosisbel Gomez regarding an order that I placed. She was fantastic! Saved me a ton of money on the Pet Plus yearly membership. Thank you Rose!

I had a very positive experience concerning a billing issue. Very satisfied with Customer Care! They offer an excellent service.

Rose helped me sign up for PetPlus again and order nexguard and heartguard to my address asap.
Very helpful and appreciate the assistance.

This wonderful opportunity came to me via work, and I am thrilled to work with his company. The people in customer service are knowledgeable and kind. The products are great even for a fussy client!

Pamela explained why I was receiving texts with a 30% off offer that I could not apply to my purchase. Apparently it's get the 30% off now and then, OR be a Pet Plus member...which I am. It seems like a lot to pay so that I can get the cheaper price on my cat's prescription. However, I have not done the research on the pricing at other places...nor done the math on a yearly savings versus the Pet Plus membership... so I don't know how the comparison stacks up. She DID offer me a 50% off membership that I would not have known about... so that was a GREAT savings. She took care of my situation and was very pleasant and helpful.

We have the auto ship for our pet prescription and they are very good about answering any questions. There was a duplicate refill and they took care of the problem right away with no issues.

Pamela went out of her way to be helpful to me in every way and I am so appreciative.
There were incentives I had not known about that she was able to apply.

Spoke with Pamela and have in the past. It's always a friendly and helpful conversation. Very courteous, she does her best to assist me in ordering supplies for my cat.
Keep her on the job! I'd miss her if not there.
Thanx again for the best service!
Dr Mike Rothstein
San Antonio

I called to cancel my order in March of 2020 and I thought that was all I had to do. Just recently, I had an occurance of fraud on my account and got a new number and card. Three years after I thought I had cancelled charges by this company, I get charged over $100 for a membership I was not aware I had on a card they were not given the number of. Apparently when I signed up I was enrolled in a membership that had a reoccuring fee. I never knew I signed up for a membership and NEVER recieved yearly email notification of the reoccuring charge. They did not ask when I canceled my order if I wished to cancel my membership. I should have been more alert, but I am too used to ethical companies that are upfront about notifying me of reoccurring charges. Make sure when you cancel an order for a dog that passed you also cancel your membership.

Peggy and Tyra helped me in a tough situation. My package got dropped off at the wrong location, and when I called for support, Peggy immediately helped me send in a new order for my pet's medication. HOWEVER, I actually received my misplaced package later that day. When I called back, Tyra was incredibly helpful in cancelling my re-order so I wouldn't get charged twice.

Overall, I've enjoyed the service! Really helpful to get med refills for my dog without dragging him to the vet.