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Pet Shed Reviews Summary
Pet Shed has a rating of 2.4 stars from 51 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pet Shed most frequently mention customer service and credit card. Pet Shed ranks 23rd among Pet Meds sites.
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UPDATE:
I believe in being fair and updating reviews once there is a final outcome. I did eventually receive the items that were ordered, but it took over 3 months to come in and was well past all estimated deadlines that I was given via customer service and the website. The items were so late I had to go out and purchase medicine elsewhere despite ordering months ahead of time. I used to recommend this website, and they are not a scam (thankfully) but I would not order from them again until they change their current shipping services.
Original Review:
All the positive reviews here are from previous experiences and are no longer applicable. I'm not sure what happened to this company but they changed their shipping port from the UK to Singapore, and since then everything has been a disaster. Instead of doing the right thing in response, this company has shut down their customer service website, turned off their support phone number (even though the website tells you to call them) and emails go unanswered or are replied to with a generic "shipping is taking longer it's all COVID's fault" response. They are not issuing refunds for products that are 90+ days late, but offer instead a gift card to be used. It's all a big joke, and the joke is on us. Someone said we just need to chill, I can't wait until she orders $100+ dollars next time, never gets the item and is out her $100.
Been waiting 2 months and my tracking shows ZERO Movement still. I contacted Pet Shed and they refuse to do a reship although tracking shows lost somewhere in China for 2 months now. Should have known to never buy from a China based company as 99% of time it is a ripoff.
Have been buying from Petshed for 20 yrs, and have NEVER had a problem. I've told everyone about Pet shed. They can't believe the savings. Most of the negatives written are about shipping. People need to chill. It does take time for shipping from another country. Overall PetShed has been a blessing for us. We have 2 very large dogs and 3 cats, so we need the savings they provide.
Thank You PetShed! Kathy
I have used company for years because the vet insisted on a new heartworm test before he would sell me medicine even though he knew she had been on medication all her life
Pet shed never required a prescription before. Now they won't sell it without it No wonder customer satisfaction is so low. Might as well just pay the vet
I ordered medications on 3/22. I was only offered one shipping option of $6.95 that was supposed to have the products to me within 7-10 business days. Today is the 11th day, and I emailed their customer service, including the order number. Within minutes, I received one email which said a trouble ticket had been opened. Immediately thereafter, I received a second email which said they needed my shipping address (they could have easily have looked this up). Before I could answer that I got a third email stating the ticket was closed. They also sent another email stating that an account had been opened (?) and that I had to set up a password on that account. I did and got a general FAQ page. There was a button at the bottom of that page which opened up a chat session. The chat operator, a "Marilyn Salvador" had a poor command of English and that USPS had put a deadline of April 13th to ship that product (?). USPS putting a deadline on when they ship a product?
I asked for a phone number of someone who spoke English. They provided that. I called. No answer. Shortly thereafter I got a call back from someone named "Carmen" who also did not speak English very well. Like the chat operator, she wanted to argue that I had shipping options which would have given me a tracking number, but I was only offered one option when I made the transaction. She also tried the USPS is going to cancel this shipment on the 13th route, and I told USPS didn't operate that way. Finally, I said I would not argue anymore. She said she would refund the cost of shipping ($6.95), but would do nothing about my $100+ purchase until April 13. She stated she would call me back to insure that I received the product.
I don't believe it one bit.
I went back to the chat operator, so that it would be in text, and told them that if I didn't have it by the close of business on April 8th, I would file charges with US authorities.
Just checked the credit card -- no refund of shipping has been given.
I have ordered from Pet Shed for a few years now. I have 5 large to extra large dos, all rescues. If it were not for the great value that I am able to take advantage of on this website, I would not be able to keep every one flea and tick free the way they deserve to be! Thank you Pet Shed for helping me keep my pack healthy!
I am very happy with everything I have ordered from Pet Shed. The heartworm meds have the same ingredients as Heartgard, but cost much less.
Did they move to China? I've personally never had a problem with them. I've been using for many years. And I usually get it in about a week. Which is better than China shipping.
Bought an Item and didn't recieve it by a week. Called and they said it will be the another week. So 2 weeks to deliver a product? Only takes 5 days to drive from California to NY? So why does it take so long? Ridiculous... Don't be in a rush
Hi Julie,
Thank you for your review.
Pet Shed is an Australian based company and ships from Singapore for optimal logistic purposes only. Shipping is via U.S. Postal Service, and our delivery time frame is 4 to 10 business days after being dispatched (excluding weekends and holidays).
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
I've been very happy with customer service and their heart health and flea/tick control products have kept my dogs healthy. I don't expect next day delivery that I might get from Chewy or Amazon, but the savings are worth the wait!
Hi Don,
Thank you so much for your great review. We are glad that we are able to help you save and to know that you are pleased with our service. Have a good one!
Kind Regards,
Pet Shed Team
We've ordered from here for a couple years and no problems except it takes 2wks to get medication. Until 2019. We ordered Revolution for 5 cats & a small dog like we always do in April. Dosed our animals. Ordered a year supply in May because we noticed the fleas were getting really bad. We've never had fleas because we've always used Revolution. It seems like April meds didn't work because they all have fleas. We dosed them May 19,2019. I had to dose them after 14 days because fleas are terrible! We even sprayed our JackChi with Hartz lea spray & killed a bunch of fleas, then gave her a bath (we bate her every week) then dosed her again. That crap that's packaged in USA packaging for Australia is BOGUS! Counterfeit! I'm calling Zoetis, the company on the package that supposedly makes it to see if it's Real
Hi Anthony,
Since we are an Australian based company the packages that we have for Revolution is slightly different but have the same ingredient and efficacy. Zoetis is a subsidiary of Pfizer thus, basically the same company.
They are otherwise the same as the products you could purchase locally. They are even made in the same factories to precisely the same specifications and then packaged for different geographic markets. There may be some minor packaging differences such as weights listed in kgs rather than lbs where the target market has the metric system.
Regards,
Pet Shed Team
I placed an order and paid via PayPal. Pet Shed claimed they did not receive the order but yet my PayPal was charged. They told me PayPal needed to cancel the charge which PayPal said they couldn't do. I have spent two days trying to reach an account manager with no luck. I called 8 times today and only reached someone twice. Both times after explaining and being put on hold, I was disconnected. Terrible Experience.
Hi Penny,
Apologies for your experience. Occasionally what can happen is that when you checkout and go to PayPal to complete the order, there is a failure between PayPal and Pet Shed and it results in the order never being sent to us (electronically).
This is the reason why there is no order number generated by our system.
We do apologize as we cannot cancel the payment as it has not been received by us. I suggest that you contact PayPal Customer Service and request for the pending payment to be canceled so your funds can be released and your order can be resubmitted.
Just a heads up. Here are the steps on how PayPal works if used as a funding option:
(1) The customer nominates PayPal on checkout page (petshed.com)
(2) The customer is redirected to PayPal's payment page (paypal.com)
(3) The customer gets the PayPal confirmation page (paypal.com)
(4) The customer gets a "click here to complete order" page (petshed.com)
(5) The customer gets a receipt or confirmation/order number. (RPETUSxxxxxx)
Chances are you have stopped at step 3 or step 4 thinking that you are done. You are not done till you finish step 5.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
My new husband checked out and found this review. Reviews here are terrible. But not the case with me. I will still use.
Hi Marc,
Thank you so much for your positive review. We are glad that you are happy with our service. Have a good one!
Kind Regards,
Pet Shed Team
It has been over three weeks and I still have not received my order. I wish I saw all the bad reviews before purchasing. Will be filing a fraud claim with my bank.
Hi Kathy,
Did you send an email or call our customer service? And did you receive your order? We are sorry for the inconvenience that this order took so long to arrive. These delays are usually coming from USPS.
But in the event that this particular order did not arrive on the Deadline which was 21 business days from the day that it was dispatched it is in our to process a refund or a reshipment.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
We ordered flea medicine and it has taken over two weeks to get here. When I called, they said for me to give it another week. My animals need the medication now not three weeks from now. I would never order from them again. They can't even track the order. I called, they said for me to give it another week. My animals need the medication now not three weeks from now. I would never order from them again. They can't even track the order.
Hi Heidi,
Thank you for your inquiry. Unfortunately, since we only ship though regular post, USPS, we don't offer tracking numbers. Our delivery time frame is 4-10 business days after being dispatched excluding weekends and holidays.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
I ordered heartworm meds from this web site because AARP recommended them as being less expensive in their newsletter. I didn't check to see where this business was located and I should have. The heartworm med was shipped from Singapore. Because of China's bad reputation in the past with food items, I sure wouldn't want to give a med from China to my pets.
Hi Martha,
Pet Shed is an Australian based company and ships from Singapore for optimal logistic purposes only. Shipping is via U.S. Postal Service, and our delivery time frame is 4 to 10 business days after being dispatched (excluding weekends and holidays).
We ship all products listed on our website from a jurisdiction that does not require a prescription such as Australia. Our products still are shipped from manufacturers from the UK and Australia to our warehouse in Singapore and only our generic medications are from Vetbiochem, a reputable company in India
Our branded medications are otherwise the same as the products you could purchase locally. They are even made in the same factories to precisely the same specifications and then packaged for different geographic markets. There may be some minor packaging differences such as weights listed in kgs rather than lbs where the target market has the metric system.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
Very poor customer service. Obviously a foreigner with a very poor command of English will answer and she is extremely difficult to understand. Ordered meds from website and after 10 days I called to find our where my order was. Finally got tired of the run-a-round and demanded a refund, which the "manager" said would issue today... another lie. I called them again and said I was filing a complaint with the Atty. Generals office for fraud and they wanted me to wait another couple of weeks... Right! Caveat Emptor Further research revealed this is a sham company misrepresenting itself and its products. Stay away, save yourself time, money and aggrevatiion by doing business with reputable companies.
Hi Wayne,
We are sorry if you had such experience with Pet Shed.
Pet Shed is an Australian based company and ships from Singapore for optimal logistic purposes only. Shipping is via U.S. Postal Service, and our delivery time frame is 4 to 10 business days after being dispatched (excluding weekends and holidays).
But in the event that this particular order did not arrive on the Deadline which was 21 business days from the day that it was dispatched it is in our policy to process a refund or a reshipment.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
I tried using PayPal for security, but it was denied, and I only found out when shipment didn't arrive after 3 weeks. (should have been a red flag) Ordered again using credit card that I only occasionally use. Next day, 5 or 6 fraudulent charges on it, so it was canceled. CC company says billed out of Hong Kong. I'm posting this to agree with others here who have had the same problem with cc fraud immediately after placing an order. I'm now concerned that the meds will be counterfeit, made in China, and will hesitate to use them. No more orders from them.
Hi Willie,
Pet Shed is operated by an Australian based company.
Our merchant provider, Worldpay is a UK based company and processes over 30 million transactions a day. Worldpay processes our transactions via a merchant account in Hong Kong before the funds are settled to us here in Australia. This is why you are seeing Hong Kong appear on your statement.
All the products we sell on our site are genuine and we stand by our products. We understand that most are not comfortable with the meds that we are selling as the packaging was different from the brand that you can get in the United States of America. We are an Australian based company that ships only legitimate products all coming from Sydney Australia and the UK sourced products to give you the best prices for the same quality products.
We hope this information helps. Please do not hesitate to contact us should you have any other questions or concerns.
Regards,
Pet Shed Team
I bought generic cat dewormer for a killer deal, because they were about to expire in a few months. I gave pill to my two cats, and could tell the next day they were worm free. They did not have a big belly anymore, which may mean a cat has round worms. They did not have any side effects from the medicine.
Hi Christa,
Thank you for your wonderful review. We are glad that we are able to help you save and get rid of your cats' worms! Have a good one!
Kind Regards,
Pet Shed Team
I have 3 dogs and we had a tick problem... Other places were charging so much for tick medication... I would go broke before I could treat them all... I was so happy to find out about this site... Yes it took a while for it to ship(from Hong Kong) but it was worth it... I just know I have to order way before medication runs out... would definitely recommend to anyone who needs flea/tick meds. Dogs are now tick free btw...
Hi Jenny,
Thank you so much for your wonderful review. We are glad that you are able to save. It is really our goal to give you an option to save so you can provide more for your pets.
Just a clarification though, Pet Shed is operated by an Australian based company. All our products ship from our facility in Singapore for Optimal Logistic purposes only.
Our merchant provider, Worldpay is a UK based company and processes over 30 million transactions a day. Worldpay processes our transactions via a merchant account in Hong Kong before the funds are settled to us here in Australia. This is why you are seeing Hong Kong appear on your statement.
Thanks again. Have a good one!
Kind Regards,
Pet Shed Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Em,
Pet Shed is an Australian based company and ships from Singapore for optimal logistic purposes only. Shipping is via U.S. Postal Service, and our delivery time frame is 4 to 10 business days after being dispatched (excluding weekends and holidays).
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team