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Pet Shed Reviews Summary
Pet Shed has a rating of 2.4 stars from 51 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pet Shed most frequently mention customer service and credit card. Pet Shed ranks 23rd among Pet Meds sites.
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Order was shipped from Hong Kong. Orders shipped from Australia in the past have been legit. Found a kitten that was infested with fleas, vet gave him pill that killed them all. Put the Frontline Plus from Petshed on, he & the whole house are infested again. NOT happy.
Bad customer service and return policy. I returned my product and it took 4 weeks to get a refund $6.00 less than I paid. Wont do business with them again.
Hi Leslie,
We understand your concern. We usually issue a refund for returned products after the tracking number is received. After a refund was processed, it should appear on your account in the next few days depending on your bank.
As for the missing $6, this would probably your shipping expense. We refund the product price only if the product is returned unless if the product is overdue or faulty, then, in that case, we would issue a full refund.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
I have ordered pet medications from this site for a few years and I've never been disappointed. The items are of great quality and great value.
Hi Nola,
Thank you so much for your review. We are glad to know that you are happy with our service and glad to find a loyal customer like you. Have a good one!
Kind Regards,
Pet Shed Team
I have used them for several years and finally made the connection this time that everytime I made a credit card purchase with them online we end up with fraudualnt charges and our creditbcars number stolen. This has happenes at least four times.
Hi Cynthia,
Pet Shed takes any claim of fraudulent use of credit cards very seriously and we have never had an incident of fraudulent credit card use on our website in the years that we have been operating.
Our process prohibits us from seeing the credit card number. When a customer pays online with Pet Shed, the card details are passed straight to the computer payment gateway and once the payment is authorized, the details are lost to Pet Shed. No staff at Pet Shed have access to customer's credit card details.
Doing business with us is safe. Our website uses industry standard 128bit SSL encryption to accept secure credit card payments. 128bit SSL is regarded as bank-grade encryption and is the highest level supported by a standard web browser.
Thank you for your time in allowing us to explain our process.
Kind Regards,
Pet Shed Team
The product pictures on the web site are not the actual products you receive. I ordered a heartworm medication that was from overseas. It looked poor and not great quality and I was uncomfortable giving it to my dog. Also, for order tracking - they have none! They have no idea when your order was mailed or when it will arrive at your house. It comes from overseas, so it took very long for my order to arrive. Customer service is horrible. They never call or email you, even though my order was over my expected delivery date. I had to call many times to see where my order was and getting a refund was a major hassle. Disappointed I took a chance ordering from this company. I would highly recommend NOT to order from them.
Hi Marc,
All the products we sell on our site are genuine and we stand by our products. We understand that most are not comfortable with the meds that we are selling as the packaging was different from the brand that you can get in the United States of America. We are an Australian based company that ships only legitimate products all coming from Sydney Australia and the UK sourced products to give you the best prices for the same quality products.
The products we sell are exactly the same as those sold in the U.S. In terms of ingredients and concentrations, however, the packaging on some products is slightly different as it is made for the Australian market. Basically, all this means that weights are given in kilograms instead of pounds (we use the metric system).
This does not mean that the products are not authentic. They contain exactly the same ingredients and come out of the same FDA/EPA approved factories as the pet medications you would purchase from your vet. They are genuine products with the longest expiry dates possible. We hope this information helps.
About the image on site being different from the packages sent, all product images in our store are now similar to the packaging you would receive. Again we would like to reiterate that the packaging may seem different because these are designed for different geographical markets.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
I have been buying from petshed for the past 4 years! I love the company and the fast shipping
Hi Marley,
Thank you so much for your review! We are glad that you are happy with our service and much more elated to find a loyal customer like you. Have a good one!
Kind Regards,
Pet Shed Team
I ordered nexgard from them and it works very well. You have to wait up almost 4 weeks for delivery.
Hi Macy,
Thank you so much for your review. We are glad that you are happy with our service although it is unusual that your package took that long to be received. Sadly, we do not have any control over the delays caused by the USPS. Have a good one!
Kind Regards,
Pet Shed Team
Got a $5 coupon code for signing up for newsletter. Tried to order using credit card after applying the code. Credit card protection rejected the sale. Tried to use PayPal - but now the Code is invalid because it has been used already. Called Customer Service - they will not reissue a new coupon code. They lost me as a customer with this one!
Hi T,
Apologies for the inconvenience that you experienced. As for the credit card issue, this is because of our merchant provider, Worldpay is a UK based company and processes over 30 million transactions a day. Worldpay processes our transactions via a merchant account in Hong Kong before the funds are settled to us here in Australia. Sadly though we can only issue one coupon per email address.
Kind Regards,
Pet Shed Team
I bought Revolution for cats and it smelled like straight alcohol. Compared it to Revolution from another company different smell. Did not work on ear mites or fleas. Vaccumed, put down dia-earth, moved furniture, bombed, applied other topical meds and still fleas. Did this long ago with Revolution purchased from another company and fleas were gone in less than a week 1/2. Just put Advantage on my cats/dogs and doing it all over again.The reviews on the PetShed site sound alike and seem fake. Don't waste your hard earned $ especially if you have multiple pets!
Hi Nic,
Apologies if you had such experience with Pet Shed. Rest assured that medications in our site are otherwise the same as the products you could purchase locally. They are even made in the same factories to precisely the same specifications and then packaged for different geographic markets. There may be some minor packaging differences such as weights listed in kgs rather than lbs where the target market has the metric system.
Though in the case that you might receive, a faulty product you can contact our customer service within 90 days of purchase via email at sales@petshed.com or call at our toll-free number 866-430-2823 so our customer service team can assist you the best way they can and receive a refund for the faulty product.
We hope this information helps.
Kind Regards,
Pet Shed Team
I have been ordering from PetShed.com for several years now. Frontline plus, Generic heart worm pills, Wormer. All of it works and how they get it from New Zealand to Florida in 5 days or less is imprssive.
Hi Al,
Thank you so much for your wonderful review. We are glad that you are happy with our service. Looking forward to serving you again soon!
Kind Regards,
Pet Shed Team
I've ordered from PetShed.com many times over the past few years and have always been pleased. I've received my products within a few days of ordering. They also have very competitive prices.
Hi Jasmine,
Thank you so much for the wonderful review. We are so glad you are happy with our service. Looking forward to serving you again soon!
Kind Regards,
Pet Shed Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi J,
Pet Shed is operated by an Australian based company. All our products ship from our facility in Singapore for Optimal Logistic purposes only.
Our merchant provider, Worldpay is a UK based company and processes over 30 million transactions a day. Worldpay processes our transactions via a merchant account in Hong Kong before the funds are settled to us here in Australia. This is why you are seeing Hong Kong appear on your statement.
We ship all products listed on our website from a jurisdiction that does not require a prescription such as Australia. Our products still are shipped from manufacturers from the UK and Australia to our warehouse in Singapore.
Pet Shed sells the Australian versions of Frontline Plus. Frontline Plus has been approved for sale in Australia by the APVMA. The US equivalent of this product has been approved for sale by the EPA.
Both the Australian and US products contain the same active ingredients, Fipronil & (S)-Methoprene.
All our branded medications are otherwise the same as the products you could purchase locally. They are even made in the same factories to precisely the same specifications and then packaged for different geographic markets. There may be some minor packaging differences such as weights listed in kgs rather than lbs where the target market has the metric system.
In case that medicine delivered is faulty, you can always call our customer service team so we could resolve the issue regarding your order.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team