PixelFilmStudiosReviews 409

After purchasing these three packages from PixelFilmStudios, I am on Mac Mojave (10. 14. 6) and FCPX versions 10. 4. 10. Simply the included installers with the purchase would not install correctly into FCPX with the included installer. After contacting these folks, they sent me a mojave installer. Under their direction as to where to put it before installing, they successfully guided me to the proper place, with the proper steps, and then everything works just great. Really a good job. That did take awhile but the technician guiding me through their procedure was patients and great to work with. AND, they solved the problem. These three packages are wonderful for video work... I recommend them highly! Dave

A great experience. I asked for help and the Chat Agent could help me a lot. Thanks for all and not waisting my expensive time! I fully recommend PixelFilmStudios and their products with Final Cut Pro! Good bye Premiere Pro but this speed is amazing.

I had some issues getting a few of my plugins working on my new M1 computer. Despite my very little knowlage about system preferences and such on my computer the support at PFS had me up and running in no-time. Probably one of the best support experiences I have had. Really good. Work.

Had issues with recently purchase and reached out to chat support and was really awesome help! Assisted what I needed now I'm happily using the product. Thank you!

Had the plugin Stabilizer 2.0 it is a cool plugin. After some time and updated OS and FCPX, I was having trouble with it with red error box and trying everything I could find to fix it. Finally checked there customer service, and was very impressed. Instead of an email and waiting to here back just to have a link sent back that was something I already knew (like many companies) there was live chat and Alex from the service team hooked me up with some simple things to try that I hadn't and fixed the problem quickly!

I had Just ran into an issue trying to to get my plugins to work as I kelp getting the red screen error message and Alex the CSR was bery helpful in resoving all my issues fast. PFS you need to give this boy a raise!
Thanks
Curtis Smith studios

I had an issue with an installation app of the plugin I bought on PixelFilmStudios, it said it was corrupted. I tried to redownload it for 3 times and nothing changed but I wrote to Support and they asked for screenshots and then told me to try again with another browser so it worked! And after that they reseted my downloadings so now I have 5 downloads remaining. Support team help me in a 3 minutes and it took 10 second to receive their answer! THANK YOU!

I had an issue with two of the plugins from a bundle pack not opening within the timeline of final cut. I contacted Pixelfilmstudios for support. The issue was a red screen centred with a double triangle with an exclamation mark. Unlike a lot of tech/software support these days the online help was brilliant. I was taken through a number of trouble shooting exercises. The first was to check the FXplug in folder to make sure that the folder and plugin were visible. I was then asked to download and run the FXrun plugin, the link was in the help chat which made it easier than trying to find it on the website myself. All of the instructions given were provided with a guidance photo and a text diagram. I was then asked to manually reinstall the plugin and then reopen FCPX and the fault was immediately fixed. The online instructions given were crystal clear and straight forward. The problem was solved in one visit. Excellent tech support!

Chloe was very responsive, insightful and above all, patient to help me resolve my install issue with the PixelFilmStudios plug-in. I will definitely feel good about purchasing more plug-in in the future knowing that any issues will be resolved.

I have bought a few of PixelFilmStudios plug ins and they have always been creative and professional looking. Today I had a support issue that really had my blood pressure up. PixelFilmStudios support fixed my problem in a few minutes and saved my project! I will buy more of their products!

I had a problem installing a plugin in my new macbook air M1.
I got an answer quickly and its works!

Thank again for Your great plugins and now for the M1!

I love this company mainly because of their customer service and support. Not only do they offer great products but the stand behind and support their customers who purchase their products. I you are having trouble with one of their product they are quick to help you fix the issue. Their Live Chat agents are knowledgeable and friendly. I've purchased many of their Plugins for my professional videography business and I'm super happy with them.

All is perfect. Great customer support. Thanks very much :) i have a red screen, nothing to do. Technician send a zip files to flash my fcpx and everything word very well :) tks

I purchased a plugin which I couldn't get working on my new M1 iMac. I used the live chat feature and instantly got through to a customer service representative. Turns out I'd not followed one of the steps properly and the customer service rep quickly helped me to solve the issue and the plug-in was working within 5 minutes. Brilliant service, thanks again.

I consulted to find a solution to the red screen's rise(Plug-ins). I was worried because my language was not English, but my counselor treated me with great patience. Although there were many trials and errors, the problem was successfully solved thanks to waiting well and providing quick solutions. I am so happy and grateful.

When I first downloaded my program I couldn't get it to work properly. I started the chat support and the rep quickly walked me through what I needed to do. Also, it had nothing to do with the program itself. It was an easy fix that was needed on my end. These guys are amazing!

I was having an issue with all my plug-ins not working but once I contacted support, it only took a few minutes to fix. It was super easy and helpful

First, Pixel Film Studios is an AWESOME company! They sell every tool I could need for professional FCPX projects. The price tag is a fraction of what other companies charge, plus they have weekly sales.
The customer support is awesome - they are available on chat whenever they are open for business, and I always get prompt and thorough support. They even set up a screen share session for me once when something just wasn't getting fixed, and they walked me through fixing it from start to finish. GREAT SUPPORT! This morning my new installation was having a problem with email validation, and they fixed it once again! I give them a A++ for the value of products and awesome support!

I bought one of the effects packs yesterday and had issues installing. The customer service rep was patient and was able to help me resolve the problem.

Had to get help reinstalling the audio visualizer plug in and customer service chat was ultra responsive and helpful. Solved the problem in 4 minutes.