Planet DISHReviews 39

I didn't know that they were supposed to charge me $49.00 for whatever the reason because actual Dish doesn't. I called them and they said they would refund the $49.99. Ha I seriously doubt that I'll ever see that money and I would've recommend them to anyone. Stay the Hell Away from them because they're Liars

I canceled my services and had a deinstall performed after 3 days due to poor signal. DISH stated that Planet DISH was responsible for refunding the initial fee I paid them of 49.99 and to call them directly to let them know the services were deinstalled and they would issue a refund. I did just that and one hour later I was still being transferred around and around and no one in "customer service" was available. I had to ho through my bank to dispute the transaction in order to get my money back. These people are SCAM ARTISTS.

I ordered dishtv on 05/17/18, and was scheduled for installation on 05/18/18. Received a call from someone & I was asked if OK to schedule for next day (5/19) between 8-12. Guess what? Kept receiving texts all day, pushing back installation until I received another call, rescheduling me for Mon (5/21) between 8-12. I received a call at a 7:40 this AM to reschedule me for 12-2. I could not be there at that time, so as of this moment, I still have NO service. I am really pissed off! Thank goodness I did not internet, too. I had to pay 49.99 for their 'service' & will blast them from here on out. Wish to heavens I had gone with Direct TV. Never again!

I was promised the world for the first twenty minutes of my conversation with a Dish representative. After I agreed to the services provided and registered a credit card the price for services nearly doubled. I then told the representative I did not want any Dish services and she proceeded to tell me that I have already been charged and to have this charge removed I will "have to stay on the phone with customer service for 30 min to 2 hrs." I thought TWC(Spectrum) was the sorriest, but I believe Dish has taken that place.

He came right after the snow let up and we live way back from the road. That didnt stop him, he walked in on foot till my husband came home. Walked back and forth never complained or said anything, whereas the HughesNet guy wouldnt even try to come back and it really wasnt an issue for the dish guy, he just worried about getting stuck but my husband snow blowed for him. The guy even shoveled a little in front of our home by the front door! Thank you to Dish for awesome service and the first to actually come back to our home were others fear to tread.

Installation of TV service was careful, professional, when promised, and patient with my questions. Telephone sales person and internet advertisement overpromised on time for installation of internet (promise: next day service; reality: next week service); also claim of "6 recordings on hopper" was misleading. Truth: there are three recording devices; you can only record more programs in you record all current local stations for 8 days in which case there ARE two left - one if you're watching something else. DON'T OVERPROMISE OR MISLEAD CUSTOMERS!

I recently switched from Suddenlink to Dish and I couldnt be happier with my decision to do so. I had been a Suddenlink customer for years and time and time again my Suddenlink bill was raised. I was paying for an internet speed that I wasnt even receiveing and prior to that many of the channels my family and I enjoyed were removed from their lineup. Despite all of this my bill continued to increase and their customer service was always exceptionally poor. The very first call my husband and I placed to get Dish the agent we spoke with was very helpful and had excellent customer service skills. He assisted us in getting a plan that was fitting for our families needs and affordable with a price guarantee for 2yrs. The installation technician exhibited the same excellent customer service and superb professionalism . He connected all of our TVs and answered all of my questions. Dish has also sent me several emails that have been very helpful and appreciated. Dish emailed me to let me know when to better expect the installation technician, a helpful link to frequently asked questions about dish and how to operate certain functions with Dish, and requested customer feedback etc. I have only had Dish connected for a one day but thats all it took to form my opinion on Dish Network. I am extremely satisfied with Dish and wish I had switched sooner. If the exceptional customer service and professionalism that they have exhibited so far is an indication of what to expect Im sure Ill be a Dish customer for years to come. Im glad to finally be a valued customer!