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PoolWarehouseReviews 923

3.1

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PoolWarehouse Reviews Summary

PoolWarehouse has a rating of 3.1 stars from 923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PoolWarehouse most frequently mention customer service, sales rep and timely manner. PoolWarehouse ranks 3rd among Swimming Pool sites.

service
148
value
140
shipping
141
returns
84
quality
124
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Tom I.
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PoolWarehouse delivered on time, new,@ a reasonable price!

Date of experience: December 21, 2017
Karen B.
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Overall it was a GREAT experience
December 21, 2017

Overall it was a GREAT experience. We did it all ourselves and pool warehouse was there to answer any question every step of the way. Very happy with our pool!

Date of experience: December 21, 2017
LPool O.
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Fantastic service!
December 20, 2017

Fantastic service!

Date of experience: December 20, 2017
Phyllis C.
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I found pool warehouse an excellent business to do business with at a very busy time of the year
Excellent customer service

Date of experience: December 20, 2017
Melissa C.
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I placed an order online for a portable pool table on Tuesday and the shipping company contacted me on Thursday to deliver on Friday. It was in perfect condition. The price was below what other companies with similar products were offering. This is a gift for my son for Christmas and I think he is going to love it. It is the perfect size to put in our bonus room. I would definitely recommend this site.

Date of experience: December 20, 2017
Leanna Z.
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I found everyone I spoke with to be kind and knowledgeable about the product. Mona, was so helpful in guiding me to get the measurements of our pool which is an odd shape and size. Then she wrote me a personal card to thank me for my purchase and wishing me luck on my sons wedding. I will return and I will let all I know where to purchase pool supplies from. God Bless and Thank you!

Date of experience: December 20, 2017
Toni M.
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Great pool table!
December 20, 2017

Great pool table!

Date of experience: December 20, 2017
Charlie P.
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Great service, perfect fit with the liner I purchased. Will definately use Pool Warehouse again!

Date of experience: December 19, 2017
Happy F.
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Great customer service
December 18, 2017

Great customer service. I am very happy with my purchase. It also arrived in less than 1-week. Our family is enjoying this table very much!

Date of experience: December 18, 2017
Oliver m.
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Good
December 18, 2017

Good

Date of experience: December 18, 2017
Dan N.
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Only bad thing i have to say is kit arrived 3 weeks later than scheduled. Other than that great product, service and we love our pool.

Date of experience: December 18, 2017
Jon I.
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I purchased a 20' x 40' pool kit in 2004
December 17, 2017

I purchased a 20' x 40' pool kit in 2004. At different times I have bought a pump, a liner, a cover and a salt chlorinator. There was shipping damage to the pump. It was replaced without any problem.

They are always friendly and helpful.

Date of experience: December 17, 2017
Catherine H.
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I bought a Hayward Eco-star pump.it was supposed to have a warranty.I did not install my pool as soon as it got here I had to wait until I had time to do so.my pump malfunction two days after I installed it Hayward informed me that I was two days out of warranty even though I never installed the pump.it wound up costing me several hundred dollars to get a new circuit board for it after battling with Hayward on the phone. Will never use Hayward products again for the simple fact that they did not stand behind the product I purchased at the time I was told that was the highest quality pump they offered.
I was informed by local Hayward dealer it was installed correctly so my opinion even if it was a couple of days out of warranty it should have been replaced free of charge.if nothing else it's just the principle of the matter.
My experience with the Pool Warehouse was great.everything arrived undamaged.
Thanks
Bob

Date of experience: December 17, 2017
Marty G.
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Overall,I'm happy with everything from Pool Warehouse. My pool package is made up of all good quality compoments and everything wwent together nicely. There were some issues with the delivery but that was the trucking company's fault. Pool Warehouse took care of it promptly.I had some questions during the installation and got the answers I needed from the tech support people at Hydra Pools.

Date of experience: December 17, 2017
Dartmaster S.
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I am very satisfied with the product I ordered and the representative who handled my order was very knowledgeable and informative about the product and delivery procedures.

Date of experience: December 17, 2017
Bob t.
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Good overall experience
December 16, 2017

Good overall experience

Date of experience: December 16, 2017
Gregory P.
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Great customer service but we are very disappointed that we are now in a delay of finding someone to move the 600 lb table into the room in the home! Trucking company had no options what so ever I just hope we can get it inside before it gets ruined setting in the garage.

Date of experience: December 16, 2017
Rich R.
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The associate was extremely knowledgeable, helpful, and remembered me when I had to call back with additional questions.

Date of experience: December 16, 2017
Karen N.
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I ordered a safety cover
December 16, 2017

I ordered a safety cover. It arrived without the installation tool needed to install and remove the cover. I contacted customer service by phone and email on 6 different occasions. Each time I was told the item would be shipped. I even received a phone call stating that it would be delivered within a week. I never received it so had to spent additional money purchasing this item elsewhere in order to install the cover.

Date of experience: December 16, 2017
Pennsylvania N.
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I had a great experience with pool warehouse
December 16, 2017

I had a great experience with pool warehouse. I installed my own pool kit. The quality of there kits are outstanding. They are very easy to assemble with medium to low contruction knowledge. I have no complaints

Date of experience: December 16, 2017