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The company has garnered a positive reputation for its effective repair services, particularly in addressing persistent pool leaks with reliable solutions. Customers appreciate the professionalism and expertise demonstrated by the technicians, highlighting timely service and reasonable pricing. However, there are concerns regarding past inadequacies in repair methods, which have led to recurring issues for some clients. Overall, while the company shows a commitment to customer satisfaction and quality improvements, addressing previous service inconsistencies will be essential for maintaining and enhancing its reputation in the competitive market.
This summary is generated by AI, based on text from customer reviews
We have suffered a pool leak for many years, always at the skimmer. Incompetent repairers have repeatedly used some kind of putty-like material to temporarily attempt to plug the leak, and without bothering to test for success. The leak has always gradually returned, adding significant cost to our water bill.
This January 10,2018, "Dr. Pool Leaks" (Joe Fernandez) and his assistant came by timely with the correct tools and did a proper repair with fast hardening hydraulic cement. There is a 1 year warranty. The charge for the repair was perfectly reasonable. We will continue to use Dr. Pool Leaks as needed in the future.
Darwin and Joseph treated me wonderfully. May god bless them and may they proper with their future endeavors.
Iva, thanks for the review. Very much appreciated. If you need us we are here. Thanks, Joe