On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Promotion Pros Reviews Summary
Promotion Pros has a rating of 4.9 stars from 156 reviews, indicating that most customers are generally satisfied with their purchases. Promotion Pros ranks 8th among Promotional Products sites.
Instant Feedback
We monitor reviews for authenticity
I have been so happy with the customer service quality of Promotion Pros. Working with Cathie Burton has been a real pleasure! She has responded to my emails and concerns right away and gone above and beyond my expectations. I will definitely be doing business with Promotion Pros again!
Positive experience
Price and service were fine. Product quality was a bit disappointing.
Courteous service with good quality product.
I had the pleasure working with Cathie Burton.
She helped me with my order every step of the way.
She was very knowledgeable and very patient with all of my questions.
If it wasn't for Cathie's excellent customer service I would not have purchased from Promotionpros.
Now I plan on being a return customer!
Easy reorder-Cathie made it very simple
I am very happy how the products turned out. Kind of wish there were pockets but they are still very nice. It did take a little long than I expected but once they made it to FedEx we received them very quickly.
Promotionpros & Cathie Burton were fantastic in determining exactly what we needed; and they delivered in record time at a good price.
Cathie Burton assisted me with my questions. She was very prompt and professional and had all the right answers! Exceptional customer service!
Great, very helpful and made it smooth and easy. Hilary was awesome
Hillary was wonderful
Loved the product! Will definitely re order
My experience has been extremely positive with Promotion Pros and I look forward to placing future orders!
Hillary saved the day! Her level of customer services was above and beyond. She was kind and most importantly responsive to all the concerns I had. Because of her, I am placing another order!
As I noted, I was a bit confused by the imprint location/color section...this was my comment upon placing my order. Within one hour customer service had contacted me and confirmed the details of my order, and within the day had sent me the mock-up of the imprint. I could not be happier. I felt my small order was given the highest priority: you cant beat that.
Friendly Service
It was extremely satisfying, and I am super pleased I found the website.
Very good experience. Your staff worked patiently with me to ensure that all artwork was set up perfectly. The final product was superb - print quality was great and the mug itself feels high-quality. Great job.
I highly recommend Promotion Pros. Your representative, Heather Zanon, was fabulous! She was helpful, friendly, funny and handled all of my concerns with such professionalism. Originally I wasn't sure what I wanted...she gave suggestions, send my ideas and even sent me info on items not seen online. She helped me to find the right gift for our staff back to school event. I received my large order in a timely manner and also received follow up from her. I will continue to use your company for all of our future needs.
Thank you!
From the business
Promotion Pros excellence is built on more than 90 years of combined industry experience and customer service excellence, plus a long history of retail and marketing experience. We know that instant-recognition brand awareness and solid customer loyalty are cornerstones of good business, and we're here to help you achieve them.
We are a family-owned business steeped in Midwestern values, and we're sensitive to the requests and expectations of our customers. We give as much attention to our local businesses and organizations as we do to the large corporations with whom we work.
Every product we offer comes with the Promotion Pros guarantee of excellence and quality, and everything we do is done with one goal: to ensure you get exactly what you need, when you need it. Every time. And yes, we do mean every time.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members