business logo of PSI Exams

PSI ExamsReviews 9,741

4.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


+105
How would you rate PSI Exams?
grey star
grey star
grey star
grey star
grey star

PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Jason P.
Unfollow Jason P.
Share Review
Report Review

I was looking for the national exam but the description doesn't show the WA state. Am I missing something here? I just could find the national one that related to the WA.

Date of experience: December 23, 2025
California
1 review
0 helpful votes
Follow Rosalyn C.
Unfollow Rosalyn C.
Share Review
Report Review

Pretty straight forward
January 2, 2026

Pretty straight forward. Felt kind of bad I couldn't supply personal it document #'s. I hope your able to find the certification

Date of experience: December 23, 2025
Maryland
1 review
0 helpful votes
Follow Huan T.
Unfollow Huan T.
Share Review
Report Review

I am very interested in PSI and practice it on a daily basis. I am making a strong effort to obtain my contractor's license in order to support my professional work.

Date of experience: December 23, 2025
Virginia
1 review
0 helpful votes
Follow Phillip S.
Unfollow Phillip S.
Share Review
Report Review

You better take their class or you won't pass
January 1, 2026
Updated review

I feel like the questions in the testing are not generalized and are related to what information that is given to you in their "classes/online study guides" that you have to purchase. I feel like there was more than one correct answer to the questions on the "practice test" I took part in. I will pay for the class/study guide but it's more about business than actually how to build. I had my class A contractors license since 1987 and chose to let it go when my business partner passed away in 2 021. The practice test I took that was supplied has very little to do with the day to day operating of our business.

Date of experience: December 22, 2025
Samantha P. PSI Exams Rep
1 day ago

Thank you for sharing your feedback and for your many years of experience in the industry. We understand your concerns and appreciate you taking the time to explain them.

Please contact support@gmetrix.net directly for assistance.

Thank you again for your feedback, and we wish you the best in your preparation.


Never taken an exam through PSI so the experience so...
December 22, 2025
Previous review

Never taken an exam through PSI so the experience so far is good

Date of experience: December 12, 2025
New Jersey
1 review
0 helpful votes
Follow JHON G.
Unfollow JHON G.
Share Review
Report Review

Muy buena esperiencis rápida y fácil me gustó mucho y voy con actitud

Date of experience: December 21, 2025
Michigan
1 review
0 helpful votes
Follow Tyreese H.
Unfollow Tyreese H.
Share Review
Report Review

The service has been good so far
December 31, 2025

The service has been good so far. I'm trusting the practice will have me prepared to pass my MI insurance license exam on the first try.

Date of experience: December 21, 2025
Florida
1 review
0 helpful votes
Follow Brenda E.
Unfollow Brenda E.
Share Review
Report Review

Proctor was walking around and standing behind me while testing. This is distracting and cause more stress. They got to a point where they were wiping the keyboards. This was pointless and uncalled for. I will no longer go back to this site. They have a camera I don't know why they feel the need to be cleaning and walking around the room to distract candidates.

Date of experience: October 1, 2025
New Mexico
1 review
0 helpful votes
Follow Dominic A.
Unfollow Dominic A.
Share Review
Report Review

I was able to add a test to the cart without acknowledging the one time download statement. Maybe I would have to before purchase, but that seems sloppy.

Date of experience: December 19, 2025
Alabama
1 review
0 helpful votes
Follow Kiya M.
Unfollow Kiya M.
Share Review
Report Review

Dissatisfied
December 29, 2025

I purchased a online practice test twice but the second time i got the same test but it doesn't state where that would happen on there and called and tried to get a refund but couldn't and asked to speak with someone higher up but couldn't and still haven't

Date of experience: December 15, 2025
Samantha P. PSI Exams Rep
4 days ago

Thank you for reaching out, and we’re truly sorry to hear about your experience.

For assistance please contact our support team directly at support@psi.memorang.com.

We appreciate you bringing this to our attention and encourage you to reach out to them as soon as possible so your concern can be properly addressed.

Thank you for your patience.

New York
1 review
0 helpful votes
Follow Viktor G.
Unfollow Viktor G.
Share Review
Report Review

Previously I purchased the 49.99$ book. With all the topics/chapters locked. I have to purchase the 99$ Book with all the chapters of the book unlocked so when you take the practice test all the chapters are on the test rather than 2 unlocked chapters on the test. Now my total is 150.00$. I should have purchased the 99$ book in the first place and save another 50$. The other book was a waste of $ due to all the topics/ chapters of the book being locked. I am praying this helps me pass then I'll change my review and rating. The 49$ book should get removed off the list so customers don't get misled. Just go straight to the 99$ and save the customers time and money. Thank you.

Date of experience: December 19, 2025
Samantha P. PSI Exams Rep
4 days ago

Thank you for sharing your experience.

Please contact support@gmetrix.net directly for assistance.

Thank you, and we wish you the best of luck on your exam.


I paid but it seems to be a glitch in the system
December 28, 2025
Previous review

I paid but it seems to be a glitch in the system. It's not recognizing my purchase and I have the test in a few hours. It's a great system but I need to have full access to the site. Thank you. Hopefully I'll pass today.

Date of experience: December 18, 2025
California
1 review
0 helpful votes
Follow Irma S.
Unfollow Irma S.
Share Review
Report Review

This process was verry easy and the test is pretty affordable, i truly recommend this practice exam to any barber looking to get some practice in before they take the big state board test.

Date of experience: December 19, 2025
Michigan
1 review
0 helpful votes
Follow ANDREW P.
Unfollow ANDREW P.
Share Review
Report Review

Restricted access
December 29, 2025

I could not access the first test i purchased nor was the email from the support team helpful in getting that test. So hopefully this one works.

Date of experience: December 16, 2025
Georgia
1 review
0 helpful votes
Follow Paul S.
Unfollow Paul S.
Share Review
Report Review

Late delivery
December 29, 2025

I made an online order on 12/11/25 and paid for next day air UPS. I made a note on the order that I needed it by 12/12/25. I was not contacted about the book not going out until 12/12/25. I would have expected a call or email about not being able to arrive on 12/12/25.
Customer service was no help. They knew nothing about my order. They said they would elevate this issue. Never heard anything else.

Date of experience: December 12, 2025
Maryland
1 review
0 helpful votes
Follow Dave K.
Unfollow Dave K.
Share Review
Report Review

Computer issues
December 29, 2025

Complete cluster. Calculator did not work. Proctor would not stop the clock. Issue never was resolved. Have to re take the test. Did not answer one question as the calculator was needed on the first question.

Date of experience: December 19, 2025
California
1 review
0 helpful votes
Follow Ana S.
Unfollow Ana S.
Share Review
Report Review

Easy to navigate website
December 29, 2025

Easy to navigate website. Easy to order and payment process. Just a little confusing to chose between all the languages available

Date of experience: December 19, 2025
California
1 review
0 helpful votes
Follow Latasha T.
Unfollow Latasha T.
Share Review
Report Review

I was able to eventually find the products I believe are best suited to my needs. It was a little challenging to find a digital product for my state exam prep (real estate salesperson). Hopefully it helps!

Date of experience: December 18, 2025
Arkansas
1 review
0 helpful votes
Follow janet p.
Unfollow janet p.
Share Review
Report Review

Poor customer service
December 28, 2025

Poor customer service. Poor customer service...

Date of experience: December 18, 2025
Georgia
1 review
0 helpful votes
Follow Stephen J.
Unfollow Stephen J.
Share Review
Report Review

Kinda clunky interface
December 28, 2025

Kinda clunky interface. Did not see my exact licensing type, so went with what I figured was best fit. Also, not much detail as to what I'm receiving, the format (e.g. If I have to print it out or online) or whatever.

Date of experience: December 18, 2025
California
1 review
0 helpful votes
Follow Dave F.
Unfollow Dave F.
Share Review
Report Review

This experience has been good so far
December 28, 2025

This experience has been good so far. I am looking forward to exploring your testing process and find out what I can do to expand my knowledge.

Date of experience: December 18, 2025
Arizona
1 review
0 helpful votes
Follow Justine R.
Unfollow Justine R.
Share Review
Report Review

Horrible experience
December 28, 2025
Updated review

On 12/4 I booked the wrong test, and (1) wrong practice test. On 12/8 I tried the practice test and realized it was incorrect because I only needed residential content, not commercial. I called customer service to get a refund for the 12/9 exam and practice test, and customer service refused. So I booked the correct exam for 12/10. I booked an additional 3 practice tests, but they still contained commercial content, and they were counting my first practice test as 1/3, which they should not have been. So I contacted pt support, asked how to get a refund, she told me to email "memorang" and I wrote what she told me to write VERBATIM. No one has helped me. The memorang email just kept saying to contact pt support and refused to tell me anything else. I want my refund. I was incredibly stressed before my test when the practice tests were supposed to alleviate my worries.

Date of experience: December 9, 2025

Booked the wrong test, couldn't get a refund
December 20, 2025
Previous review

I was told to book the B1/B2/KB1/KB2/Residential/Commercial contractor test so I could take my residential contractor test. I also booked the practice test. Thank god I did, because I realized in the practice test that I should NOT be studying for anything commercial. After calling, I was told I could not get a refund, even if I was given wrong information.

Date of experience: December 5, 2025