Public StorageReviews 73

Do not use. They raised the rent significantly after I had my things in storage. When I moved out on the 2nd of the month they sent me an email saying I owed rent for the entire month. The next call I got caim from a collection agency saying they would accept half a months rent. I will pay them when they send me a bill for the 2 days I rented the unit that month. The unit I had was rented again about 2 days after I moved out.

Living in another state, Mrs. Pat makes it so easy. She has been extremely helpful to my sister and I. She is respectful, and just over all a great person. She has been very helpful in my current situation. Thank you mrs. Pat!

Gladys at Public Storage in Kingwood #*******
Very helpful, very pleasant and knowledgeable. She made sure i knew how to use the app. Great experience.

Public Storage has fake cameras and employees disable the alarms to steal what you store. Do not think you can return and find your valuables they steal.

We have used Public Storage for years.
They have consistently raised our rent, multiple times a year. So often in fact that we had to get a different unit inside the same property to stay on budget.
Then more recently we needed a much bigger unit because we were moving, and since Public Storage was the only local place we had no choice but to get a different one - though at a different property. Way overpriced for a 10x20, but during the pandemic you have no choice and are lucky to even find a space.

While moving we had to find yet another storage unit and found one at an Extra Space location close to where we were moving to.
When we completed our move and vacated Extra Space we asked if they could prorate our rent because we had just paid a week earlier and they were more than happy to, knowing that during this time they would quickly rent the unit again.
When I asked Public Storage for the same consideration, since I had paid my rent ONE day before vacating, they denied the request.
The managers at Public Storage locations are bound by corporate and cannot do anything to make a customer happy. The corporate office will just ignore any requests you make of them.
Public Storage is an exceptionally greedy company that will use any excuse to raise your rent and get out of reimbursing you anything.
Avoid at all costs. Go to any other competitor and support local storage units when possible - at least they will care about their customers instead of fleecing them.

I rented a storage unit and I wasn't able to go to the storage for over a year. Due to taking care of a love one. When I returned back to the unit to move my belongings out. Rats had done ripped into my belongings, urinated over my mattress and left rat droplets over everything. When I went to report it at the office the staff told me Im sorry we can't do anything because you declined the insurance. Seriously! I'm livid if I had known that this place was like this I wouldn't have never placed my belongings there. Paying 100.00 a month and always on time and I'm having to get rid of my belongings that I placed there and all I get was I'm sorry it happened to you. I have pictures of it if anyone wants to see them. I do not recommend them. If you have valuable things that you don't want damaged find you somewhere because public storage is not it.

I dont recommend storing here. This location has thrown away my items before, when a se unity breach happened and they took it upon themselves to believe it was "just junk". I was moved then into a new multi unit grouping, where I was locked access from many times, once for a few weeks because of "security" concerns.

I tried talking to the manager, recieved excuses for not being present to unlock the door accessing my storage (during normal business hours), and lecture on tone... which I did have because after years of being locked out and having my stuff thrown,, you bet I'm upset. That call resolved nothing but a "if you don't like it then you can go ahead and vacate".

When I tried to contact the corporate office, nothing. They don't answer their support line. After 3 email attempts I finally got an answer, very unprofessional response, but beyond that, still not addressing my concerns.

I will be vacating and found a better company to store with.

She is so conscientious is that when she's working in the yard or upstairs at the storage facility she leaves a note on the window with her telephone number personal number so you can reach her

I have had 2 storage units at Public Storage for a year. And its been a pain in the butt! They started charging me for insurance when i told them i already had renters insurance, AND BY THE WAY, IT IS NOT MANDATORY TO HAVE INSURANCE, yet it is a very good idea. I had been asking them to stop taking these payments out of my account and it went on from Sept, 2020 through april 2021. And thats $15 for each storage a month on top of them going up and down with their prices without telling you. I called the property non stop and they gave me the district managers number and she didn; t call for 7 months and my account was constantly charged, so i would take my card off auto pay for that reason. If the norm is to not steal, then who do they think they are by stealing money from me every month, so 7 months later the manager finally called and was rude. She only gave me $60. At the same time they were taking the insurance payments they charged me late fee's. So as i am waiting to get reimburssed they steal some more. None of the bills were ever the same they went up, up and up with out notice ever. After 8 months they started closing at 5pm on weekends and 6pm on weekdays which was perfect considering i could never get there until after 5, they also increased the rent by $39 on each unit. This place is just full of surprises. What kind of company does this kind of deceptive trade practice. They have locked me out of both of my units even though i paid the rent minus the late charges and i will not pay them

I have a unit in Manassas Va. At the Sudley Road location. I received an email informing me of a $52 monthly rate increase! Unbelievable and seemingly illegal. This facility does not police the grounds. I am constantly picking up nails and screws. Also, the paint on many of the doors is peeling and they have chosen to just paint over the peeling paint. The doors are also hard to raise and lower and very squeaky. And they have the audacity to stick me with a $52 rate increase. Renters beware! I will be taking my property from this facility ASAP!

The staff at Public Storage on Santa Rita and efficient, very helpful and super friendly! I have had plenty of storage units over the years and have always come back to them.

BEWARE: Heartless company during hard Covid times when people are struggling. If I could give a negative infinity rating on this website, I would, because that is even too good for them! They sold all of my family members' things on 11/24/20 and she struggled and just made a payment on 11/04/20, and Public Storage didn't have the decency to notify her in time, so personal things like photos, financial information could be retrieved. She has been with Public Storage for up to two years, and this is how they treated her in hard times. No loyalty whatsoever! Yes, material stuff can be replaced, but not family photos, mementos and priceless heirlooms (her dead grandmothers' $10 earrings, they hold sentimental value), they sold them too! Vultures! Personal, financial, medical and previous client tax/financial information she was trying to protect that was stored there is now in the hands of who knows who, because they don't even tell you who they sold her items to. So that's a breach! It sounds illegal selling personal info like that anyways, and most people would get locked up for that. What kind of person(s) Sell and Buy a poor struggling single mother and her children's things anyways? Do you take pride and joy in that? Sickening! A Scrooge of all scrooges, that's who (Hedgecoxe, Plano location main culprit in this matter, they are the greedy ones who sold her stuff). You sold the children's things too. The children have nothing now, and I mean NOTHING, all of their childhood things (baby clothes, toys. Etc.) are gone. One of her children is a budding artist, and you sold his artwork without his permission, that's illegal too! You sold the children's innocence to a stranger too!. What kind of evil are you? What are they (Buyers) going to do with innocent children's pictures anyways? Public Storage doesn't care and I bet they didn't even ask them either. I cringe at the thought of these children's pictures ending up on the dark web or something. I vomit when I think and read of how you've been doing this type of business practice over and over again for years and getting away with it. Where is the justice system to protect these poor people? Just look at the
Reviews here on this website, it doesn't lie, just sickening, Public Storage and their mysterious heartless buyers crushing life after life. Just gutter people! You should NOT be in business. If any of her identifying personal, financial, client, children or medical information gets on the black market, or dark web, you and your buyer will be held accountable for theft and privacy health information violations to the highest degree. She better not start seeing scam calls and upticks of scam mail or any indication her rights have been violated, because we will know who got the ball rolling. People listen up, go to Uhaul or anyone else for that matter, stay far away from Public Storage. Don't get drawn in by that $1 deal either, it's how they bait you in. Then their fees go up and up, piling on top of each other quickly so you can't make full payments and get behind on payments, then there's late and all kind of crazy fees you can't handle and when that happens, they sell your stuff. These folks here have no heart! Public Storage and Mysterious Buyer whoever you are, GIVE her, her things back, you know who she is. You are in the wrong and I will keep bringing attention to this matter on all social platforms until this is resolved and so others don't have to go through this mess. How do you sleep at night? Exactly, just what a cold hearted person would say!

Public Storage is certainly growing, new locations, upgrades, YET their website offers OnLine payments, that doesnt work. Their automated phone systems offers for customers to pay at an additional $10. FIX IT, called my location, called the main ph#, was told it doesnt work well on GoogleChrome so to use Yahoo. Worked once in January 2020. FIX YOUR ONLINE PAYMENT so customers dont have to keep getting ripped off with this additional charge. Its your online advertisement, GET IT TO WORK PLEASE!

Diana is wonderful to deal with. She is always businesslike and personable and goes well above and beyond to assist renters with any problems they may have. She was very helpful to me personally in helping me decide which size unit would work the best. Diana really is a Godsend in that she remains positive and helpful at all times. Not just during initial rental period. I am confident no matter what the issue might be, Diana is more than capable of handling the situation and finding a solution

Thank you for a, k you do, Diana

Debra K

Cant make the payment on the 5th of the month due to fraud in bank account. Called corporate they asked me to call the store where im currently have my unit and speak to the Manager to waived the $20 dollars late charge, i went in person respectfully brought her to Ms Karen att. She said pay the reg amount and let me bring it to my managers att and will called you and let you know the outcome. Last know she called to tell me they rejected when i have never been late. What a unprofessional crew PUBLIC STORAGE HAVE. IN ADDITION THE UNIT IS FILTHY AS HELL I HAVE TO BRING IT TO THE MANAGEMENT ATTENTION TO SEE IF THEY CAN CLEANED IT AND FIX THE LIGHTS AS WELL. IN CONCLUSION YOU PAY FOR CHEAP PLACES AND YOU GET $#*! IN RETURN.
Respectfully,
Alvin R.