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Quill.comReviews 41

2.6

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Quill.com Reviews Summary

Quill.com has a rating of 2.6 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Quill.com most frequently mention and customer service. Quill.com ranks 21st among Office Supplies sites.

service
28
value
27
shipping
26
returns
19
quality
21
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Canada
1 review
1 helpful vote
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Scam artists
May 26, 2025

I invested money with this company and when I requested my money back they started declining my phonecalls. They took my money and left me out in the cold. Not very honorable of them.

Date of experience: May 26, 2025
Florida
1 review
0 helpful votes
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I am currently a small business owner of 2 companies. When I was younger I was an Officer Manager for bigger corporations and have used and loved Quill since then. They consistently have great prices and quick delivery of quality items. I have been using them for years and will continue to do so.

Date of experience: April 27, 2025
California
1 review
0 helpful votes
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I really enjoyed shopping on this site. It was easy to find exactly what I needed and the rewards are great.

Date of experience: April 15, 2025
Georgia
1 review
1 helpful vote
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Great quality
April 10, 2025

I wish will prices or a little bit cheaper and they should have more and better deals with the economy being how it is! Thank you for letting me give my opinion. All customers should be valued

Date of experience: April 9, 2025
Ohio
1 review
0 helpful votes
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They approved me for a net30 account but when i tried to checkout they said it wasnt approved now i dont have net30 and my terms are not approved

Date of experience: March 5, 2025
Florida
1 review
1 helpful vote
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Don't shop here
February 16, 2025

Ordered coffee for a reasonable price and paid for it waited to get the order delivered for 2 days got a notice they cancelled my payment because they had a demand for the item and raised the price.

Stay away from this online service!

Date of experience: February 13, 2025
California
1 review
1 helpful vote
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Late
December 5, 2024

Always deliver two or three days after you order! Ordered on 12/3 and still do not have the order! Very inconsistent company! Their copy paper is more costly than most!

Date of experience: December 3, 2024
Georgia
1 review
1 helpful vote
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The worst I have ever seen
September 26, 2024

Worst customer service, customer service agent give wrong information, promises never met, delivery dates are all missed up and after you place the order, they change the delivery date and may be other terms and conditions, sorry if I give 1 star, I wish their would have been less than that
NEVER AGAIN

Date of experience: September 26, 2024
South Carolina
1 review
1 helpful vote
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Honesty
February 5, 2024

Honestly. The sentence examples are not helpful at all. My friend got it right the first time and Quill still marked it wrong and didn't even offer help to guide her to the right path. The look of the whole website is kind of ugly too. Thank you.

Date of experience: February 5, 2024
Virginia
1 review
1 helpful vote
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Sucks
January 16, 2024

I get calls, emails for invoices that is not due yet. Many times i don't even get the invoice, as i have instructed them to send me a paper copy. I have been a customer since 1998. I have to say this is the worst year i have to deal with them. The A/R department is not the brightest tool. I told them many of the invoice is not due and that i should not be getting called and harassing emails. But they don't stop. Time to move to another provider

Date of experience: January 16, 2024
Pennsylvania
1 review
0 helpful votes
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The worst site ever
October 24, 2023

DON'T USE THIS! They make you type everything and it's super annoying. They won't even let you copy and paste. Worst site ever

Date of experience: October 24, 2023
Colorado
1 review
0 helpful votes
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I had placed an order idk 2 months ago the company canceled the order they refuse to reach out to tell you why they canceled them i will not change the star rating on them as i will never use them as there crooked and a scam the government should shut them down because of the scams there putting out. I did reach out the customer service a dam joke they wont help you they call you stupide.

Date of experience: October 17, 2023
Florida
1 review
0 helpful votes
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I recently looked to place an order with Quill to order some supplied for my office. I was denied the opportunity to have an invoice because one not ordering for a while. I did not know you have to order daily to keep an account with this company. Once you are approved, you should be approved to shop when you choose not forced to order supplies if you are not in need. This is the worse company to order from.

Date of experience: August 15, 2023
California
1 review
1 helpful vote
Follow L B.
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I have a net 30 business account. I placed a total of three orders last year and paid all three before 30 days! Likewise, I placed an order this year, and they flagged my account for fraud. I have a credit limit of $300. When I placed an order, less than my credit limit, they cancelled the order. I never received an email or phone call explaining why. When I called the fraud dept, they said the item was high value. The item they are referring to was Apple Ear Pods, which, including tax, were less than my credit limit of $300.

So, as long as I purchase bathroom tissue, etc. they will approve it. The minute you try to buy something electronic, even if you don't go over your credit limit, they will cancel your order. I ask them, why do I have a credit limit of $300, when you pick and choose which item to approve. I should be able to purchase what I want, as long as I don't go over $300. I never got a response. I emailed them requesting to close my account. My account is still open. Bad business...stay away!

Date of experience: July 31, 2023
Florida
1 review
0 helpful votes
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What can I say this is the worst company i have ever had the displeasure of having to deal with. Not only did they ship the wrong product twice, but then they did not know what the product was, followed by an endless stream of mistakes on my account, and then my having to dispute the charges since they kept telling me they had corrected them and credited me back on my card, which they had not, so i ended up getting capital one on the phone with them and then to make it more interesting they began BLAMING CAPITAL ONE for their mistakes! So capital one laughed and ended up doing a chargeback on them, and now 2 months later they continue to get the accounting wrong, I have 23 pages of documentation of my experience with this sad excuse of a company. I have dealt with scammers from china that were more competent than this complete joke of a company. Please save your selves, DO NOT PURCHASE FROM THESE PEOPLE! You do not want to go through the endless stream of stupidity that I have had to and continue to endure to this very day!

Date of experience: July 24, 2023
New York
1 review
0 helpful votes
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Ordered a gift card from them. Never received the PIN that was supposedly sent under a separate postal mail. Gift card was useless. Called to see if I could get the money onto the card and no one would help. Put the charges into dispute with the Visa card that it was ordered it on. Visa sided with me and refunded the purchase price to me. I am still getting threatening emails from Quill for the gift card that had no value. Finally after repeated calls someone supposedly resolved the situation. Today I got another threatening collection email. I am going to sue them for harassment at this point.

Date of experience: July 21, 2023
Pennsylvania
1 review
6 helpful votes
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This is the 16th email I have received about ONE order I placed.
STOP! I don't want 16 emails every time I place an order.
I unsubscribed and blocked. Some how they are still coming.

I will NOT be ordering from Quill again due to this.
(Not to mention after your club, coupons games and you trying to look low price you are not. For example 20 roll Scott tissue 4.00 more per pack than my local Walmart) Ridiculous!

Date of experience: June 8, 2023
California
1 review
0 helpful votes
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The problem is lets say you have a problem right? So I answer it and lets say I say Deserts are very dry and years go by without rain it would say " Oh! I'm just going to be annoying and tell them they did it wrong when they did it wright!" LIAR LIAR PANTS ON FIRE!

Date of experience: June 1, 2023
Texas
1 review
0 helpful votes
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Opened on-line account, got things that was ordered, ordered something else was told on credit hold, called CS and tild credit of 300.00 credit department, told me that there is no credit, and items were sent. Buy from Offuce Depot, or Amazon business.

Date of experience: April 6, 2023
Nebraska
1 review
0 helpful votes
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Won't get shipped on time
March 24, 2023

It said will be there in 3/4 days. So 4 day I called and they said they were looked by at my order because billing and shipping were different. Was never shipped so I canceled the order. Bad service. There reviews show there service

Date of experience: March 24, 2023

From the business

Quill.com offers the products you need to run your office from paper to furniture, coffee to soap (plus fast shipping!). A small part of your job is 100% ours!


quill.com
Founded in 1956
Lincolnshire, Illinois, United States