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RealSelf has a rating of 2.5 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RealSelf most frequently mention and plastic surgeons. RealSelf ranks 4th among Doctor Reviews sites.
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Dr. Marie Montag at Aesthetic Surgical Images was my plastic surgery doctor. She is outstanding! I was so nervous when i went to my first consultation. Dr. Montag and the staff made me feel at ease. They are knowledgeable, professional, but most important awesome bedside manner. Dr. Montag is a true artist. She gave me back my confidence after having kids. She gave me exactly what i wanted. Full breast after kids! They look and feel natural! I will not go to anyone else! HappyHappyHappy! Who wouldnt want that E. Mcallister
Realself.com doesn't seem to care whether someone's posts are truthful or not. Realself.com ignores documented proof of lies. I gave them proof a review had lies in it and they didn't care or address it at all. Nor did they remove it even though in their Terms of Service they state that reviews with lies will be removed. They will NOT. Realself.com allows liars to ruin businesses when they advertise these lies as truthful reviews. I now know that that is not the case. The review may or may not be truthful, Realself.com doesn't care. It looks like this company promotes inflammatory reviews whether they are accurate or not. I have been using them for years to help in decisions I make on where to get my spa/beauty treatments from, because I trusted them when they said "truthful" and am extremely disappointed in their lack of concern about the truth. I will no longer use them as I now know they don't discern between truth and lies and I hope anyone reading a review on this false site takes the reviews with a grain of salt and gets their information elsewhere.
This is a very unreliable site for researching potential plastic surgery procedures. They post the top rated reviews and you really have to dig for the truth. Just do NOT use or rely on them ever!
Please be careful. This is an advertisement site for plastic surgeons. For example Thomas Jeneby, San Antonio, TX, has had at least 5 court cases for malpractice, one as recent as 2018, and you can't find any bad reviews for him after 2016. The reviews seem to favor surgeons even though they might be doing a deplorable jobs. More than a dozen woman in San Antonio have claimed to have botched breast surgeries by Dr. Jeneby, please refer to news reports for more information. There is even a blog out from one of his victims. Please be careful, I can only imagine how many other PS are pumping this site with misleading reviews. Do not use this site as your only tool to make your decision.
RealSelf started off well with good intentions to help public get real deal reviews. Greed soon caught up and they sold their souls for money. They started to buy doctors and corporates to taint the views and reviews. They hound us doctors to pay money to them to get better favors and visibility. Now I want to throw up every time I log into Realself... very sad...
Hello Dr. Atluri -- Thank you for getting in touch with your concerns. We're sorry to hear you didn't have a positive experience. We tried to get in touch but haven't heard back from your office. We'd appreciate if you could contact us so we could discuss your concerns in more detail.
We do sell advertising and enhanced profiles (e.g. Adding photos, a weblink, etc.) to help doctors market their practice to consumers. However, purchasing advertising on the site doesn't have any impact on consumer activity, such as reviews. Advertising grants exposure, not special treatment.
We look forward to speaking with you so we can understand your specific concerns. Even if you're not advertising on the site, we want to make sure it's the best possible platform for both doctors and consumers.
I had my account blocked after posting negative review of a doctor that they elected as their CMO- i used the site to help research reconstructive surgery after ill-advised surgery by a Dr Lara Devgan whose surgery has since caused me many health problems & eye problems. They have blocked me after joining discussions with other users who questioned our rspecitive drs recommendations & how realself endorses these Drs even if they are not at the top of their feild. I was blocked hours later.
Hi Cristina -- Thank you for getting in touch.
All opinions, whether positive or negative, are welcome on the site. We treat consumers and doctors equally under our Terms of Service. Posts are only removed if they violate the Terms of Service, and registered accounts blocked for repeated violations of these terms. An example of why someone might be blocked is if they're using obscene language directed at another RealSelf community member.
We hope this helps to clarify, and please feel free to get in touch with us directly if you'd like more information.
Real self will block you from telling the truth about your surgery. They will block you and all truthful commentary on the site. They are for the surgeon and not the patient. Careful what you read on that site.
Hi Julius -- Thanks for sharing your thoughts.
All opinions, whether positive or negative, are welcome on the site. We treat consumers and doctors equally under our Terms of Service. Posts are only removed if they violate the Terms of Service.
We'd appreciate if you could email us (contactus@realself.com) so we can discuss your situation more specifically.
The reviews aren't real there all BS. Thee reviews on Real Self are not from real patients. My sister wrote a review and sent pictures - it was never posted. I wrote two reviews. They weren't posted either. Hummmm so don't use that web site to make a decision, its all advertising.
Hi Bijou -- Thanks for your review. Please email us (contactus@realself.com) so we can look into your missing review. We want to make sure we received your review and, if we did, discuss why it wasn't posted.
All opinions are welcome on our site, but we don't publish reviews that violate our Terms of Service. This includes reviews that are incomplete, unconfirmed or use language that violates our guidelines. Once we hear from you, we'll be able to review your specific case.
Thanks in advance for getting in touch.
I hope this is not a trend that you cannot go back and edit your own review without begging the website creators for permission to do so and then they refuse.
What a sure fire way for a customer not to participate in the site at all. I am now questioning the character of any doctor who is affiliated with Realself.com.
Hi Caroline -- Thank you for bringing your concerns to our attention.
You can edit your review at any time by emailing us. It sounds like you did this but there might have been some miscommunication on our end. Please feel free to get back in touch directly (contactus@realself.com) and we'll be happy to assist.
We're also working on a feature to allow you to edit directly, and we appreciate your patience while we perfect it.
Thank you!
Having just had a procedure a couple weeks ago and dealing with a rude, unresponsive practitioner, I posted a question last night, looking forward to getting some feedback today. Instead, I get a response from a moderator telling me to contact my doctor. Apparently, my question wasn't good enough to make the cut. The moderator lied to me and told me that they were not accepting post-op questions anymore. As someone else mentioned, this looks more like an advertising website for doctors than a forum designed to help patients..
Hi Zach -- Thanks for getting in touch and we're sorry to hear about your experience.
We recently changed our Doctor Q&A at the request of both consumers and doctors. We do share post-op questions, but specific post-op concerns (such as aftercare) are referred back to your doctor. We made this change because doctors told us they didn't have enough information to answer these questions adequately and, in turn, consumers weren't receiving great answers.
We hope this helps to explain these recent changes, and we hope your recovery process is now going well.
Let me start by saying for a few years I have absolutely loved this site. I've loved seeing all the before and after photos, and being able to contemplate different treatments based on the experiences of others. Sadly, over the past 6 months or so, I really began to notice the negatives in the deceptive way the site and the reviews are apparently manipulated. I no longer trust it as a credible/complete picture of honest reviews. I have had nothing bad happen to me- only positive doctor experiences for the most part. I'm only writing this from a place of frustration at seeing statistics falsified (the "Worth it" percentage rating for example,) as well as frustration with seeing numerous fake positive reviews, and seeing specific doctors' reviews manipulated (negative reviews removed for some, and positive reviews removed for others.) I've seen this first- hand from "stalking" some of the same reviews and doctors for 2 years. (This is a common thing we potential customers do when trying to make a decision on treatment.) I believe the manipulation is based on who is a paying dr on real self versus those who don't.
Real self has every right to censor whatever it wants in order to benefit it's customers, I suppose, but if you're going to do that, don't purport yourself to be an honest, unbiased review site that provides the same platform for all. If the main purpose is to provide positive marketing for paying doctors, and try to entice other drs into paying by promises of portraying them in a better or different light, then RealSelf should just be upfront about what they are and what they are not. They should have some sort of disclosure to users (like the other aggravating constant pop ups to download their app every time you log on.)
Many potential customers don't know how to spot fake or manipulated reviews, and I'm sure many of them rely on the reviews from this site in large part when making a decision to get these medical treatments. This is one area of business where full disclosure seems absolutely crucial, because the potential implications of being "duped" provide for much higher stakes when the services are to one's body.
Thanks for sharing your concerns with us.
You mentioned that you've seen both positive and negative reviews removed. All experiences and opinions are welcome on the site, but we do remove reviews that violate the Terms of Service.
Everything goes through the same moderation process and is also re-moderated periodically. In some cases, our moderation process does reveal a group of reviews that are in violation of our guidelines. If you've seen groups of reviews removed from the site, it is only because those reviews violate the Terms of Service.
We hope this helps to clarify. Please don't hesitate to get in touch (contactus@realself.com) if there are any specific reviews you'd like to discuss.
RealSelf was a good tool when it originally started before doctors figured out how to cheat the system and use it to lure patients. If you are on the site for any length of time you start to see a pattern emerging of fake reviews mixed in with real reviews which result in a doctor's overall scoring being higher than it really is. They have started marketing a new "verification" system to show all reviews are legit, but its nothing but smoke and mirrors. I flagged 5 reviews I found written by my doctor for himself which were clearly fake and RealSelf never looked into it nor did they remove any of them.
Hi Rachel -- Thanks for getting in touch.
The authenticity of the reviews is extremely important to us. All reviews go through a multi-step moderation process that includes both software and human moderation. We're also constantly adding tools behind the scenes to improve our processes.
Any time someone emails us about a review, we look into it and put the review back through our moderation process. Because this is an internal process, we don't share the results with anyone outside the company (unless action is taken against the accounts). We understand this can make it feel like your concerns aren't being addressed, and we apologize for that.
Please get back in touch (contactus@realself.com) and let us know what reviews you're flagging and we'll take another look. We appreciate your diligence in looking out for the community.
RealSelf was a great tool for me a few years ago while preparing to have a breast augmentation. It can be awesome if you're looking for information about a cosmetic procedure, researching plastic surgeons, or simply want to share your cosmetic experience with other people. However -- the website seems to have undergone a redesign and it's now a bit clunky to find information. And what I mean is, as a user I simply want to know "Who are all the doctors in XXXX city who perform breast augmentations? What are their prices? What are their reviews?" Or, if you have a question, you want to be able to click somewhere and find a list of similar questions which have already been asked. This information is available but it takes a bit more navigating now to really find what you're looking for. The other thing is, there are some elements of the user experience which can be frustrating. Like if you submit a question, you can't ever edit it and it has to be reviewed prior to being asked. I think they need to solicit and implement feedback from users. The concept is great but it's not the most user friendly place to find information.
Hi Christina -- Thank you for sharing your feedback! We always want to hear from our community members.
We have millions of pages of information and we understand that delivering the right information at the right time is critical. We know this can be difficult and we're working to make it better. Thanks again for letting us know your thoughts.
We are listening, and will incorporate your specific concerns into site improvement initiatives, so please feel free to email us at contactus@realself.com if you have other ideas or concerns.
Big brother is always watching at realself, and he wants to manipulate you into handing over cash to some hack doctor for plastic surgery. Nothing but fake reviews and manipulation and paid partnerships with doctors, it is not a tool for honest information. BEWARE!
Hi Jerry -- We appreciate you taking the time to share your feedback.
We're an independent resource; doctors (or anyone else for that matter) can't pay to alter reviews or ratings. Doctors can pay for advertisements but these have no bearing on the information posted on the site.
Review authenticity is very important to us. All reviews go through a multi-step moderation process, which includes manual (human) and automated (software) moderation. This takes place behind the scenes before reviews are published, and periodically throughout the time a review is live.
We also depend on the community to let us know when something doesn't seem right. If you have concerns about reviews, please email us (contactus@realself.com) and let us know. We look into all reviews that are flagged to us.
Thanks again for your input.
Had numerous honest reviews from patients' deleted at the whim of realself. Patients go to realself to post reviews hoping to express themselves and help others. It seems as though Realself will delete any reviews they want, either positive or negative, depending on how much doctors pay them. That is wrong.
I posted a honest experience on a surgeon whom butchered me at 35yo I looked tired and maybe with some thing as easy as botox and skin peel would have helped. A charlatan doctor took advantage of me. He had convinced me I needed a facelift. He withered my ear lobles so bad that they are in repairable. My scars are hideous and o looked exactly the same after the procedure. After some years I was contacted by Real self. Advising me that my review is being removed!?. I am baffled at this post was years ago. Well upon some research I noticed Real self has changed and some how only post positive reviews. Mainly fake obviously as reviews only Bragg about wonderful experiences. Will no longer trust that site not a reliable source of information
Hi Sky -- Thanks for getting in touch with your concerns.
All reviews, both positive and negative, are welcome on the site. Reviews go through a moderation process before they're published and they're also periodically re-moderated to ensure they meet our Terms of Service. Because our moderation tools improve over time, reviews are re-moderated periodically and may subsequently be removed as our processes improve. This is true for both positive and negative reviews.
Please get in touch about your review so we can look into it and provide more specific information.
I like it because you can find out a lot of information about different cosmetic options (surgeries, tattoing (eg permanent makeup), orthodontics, etc.), so it's disappointing that I have to register in order to view pictures that people post. I don't think I'd use it to find surgeons or centers that perform these procedures, but as a resource for finding more information about what people think of them, I'd say it's mostly legit.
Thanks for sharing your feedback!
We require registration for photos because our community members like the additional security that this offers. We understand that not everyone wants to register, but we do give you control over your account, such as whether you receive emails, and the ability to close your account. We've also recently introduced sign in via Google and Facebook, which can be helpful if you don't want another account.
RealSelf is just an advertising forum for plastic surgeons. It's not a genuine, impartial, review board where the members can share true experiences.
If you are a doctor, you can buy yourself a top spot on RealSelf and market yourself with glowing self-submitted reviews. And if somebody posts a less-than-stellar review of your skills, you can have it removed.
RealSelf is NOT a genuine review site. Please don't rely on the reviews there to select a plastic surgeon!
Hi Christianna -- We appreciate you sharing your concerns.
All reviews go through the same moderation process, which includes both software and human moderation, and they're subject to the same guidelines. Reviews that don't meet our Terms of Service, whether positive or negative, aren't published.
We are an independently-owned resource. Doctors cannot pay to alter consumer content on the site. They are also not allowed to post positive reviews about themselves, and they can't pay to remove reviews.
Please feel free to get in touch if you have concerns about any particular reviews. We're always willing to look into them further.
I got liposuction and abdominal plastic done in 2015 and my tummy scar looks really horrible. Dr. Anup has the magic touch and give me confidence again and did my Scar revision surgery procedure by leveling the pubic area and adjust everything... Scar almost invisible.
Dr. Anup Dhir is the best ever Plastic Surgeon and I will recommend him to who ever wants to do any Plastic Procedure. I really trust you Dr. Anup. Thanks a million...
My wife and I have been patients of Dr Cohen and Dr Contreras at AboutSkin Dermatology for about ten years. Both of these doctors have provided us with outstanding treatments, surgery and care. They are very professional and do precision work. They are very caring, friendly and personable. We very highly recommend them and their staff.
Answer: File a report regarding any concerns of misrepresentation, fraud, and danger to the public to the Federal Trade Commission.
Answer: From what I have researched, doctors who pay more get more out of Realself. It doesn't mean they are the best or highly skilled, it just means they paid RS more money to have more features, bells and whistles. This is a direct conflict of interest for the consumer trusting ratings and exposure of potential surgeon or practitioner.
Answer: Hi! Thanks for reaching out. We have a Sofwave community, which currently has 22 consumer reviews: https://www.realself.com/reviews/sofwave Please feel free to reach out to our customer support team (contactus@realself.com) if you have any questions or need help finding anything. We're here to help!
Answer: Hi Lashawn, You can find your review by visiting your profile: 1 - Log in to RealSelf (if you aren't already) 2 - Click on the avatar in the upper-right corner 3 - Select "My User Profile" from the dropdown menu That's it! All of your reviews and questions are listed on this page, along with your five most recent comments. Hope this helps!
RealSelf is the leading and most trusted source for people considering an elective cosmetic treatment. More than ten years ago, we built RealSelf as the destination for people to learn about cosmetic procedures, share their experiences, and connect with top providers.
Today there are more cosmetic treatment options than ever before—from Botox to laser hair removal, microneedling to CoolSculpting. That’s why RealSelf provides unbiased information about cosmetic procedures and the doctors and clinicians who perform them.
Thank you for sharing your feedback.
RealSelf is a place where consumers share their own opinions and experiences. Reviews belong to the person who wrote them, not RealSelf. As long as their content meets our Terms of Service, it remains published.
We're happy to discuss concerns directly with the reviewer or the provider but we can't discuss either account with a third party, per our Privacy Policy. This protects everyone who is using the site.
Comments are only removed if they violate our Terms of Service, which includes protecting the privacy of all consumers. We don't allow community members to publicize another person's medical records.
We appreciate all feedback and we thank you for taking the time to share your thoughts. Please don't hesitate to reach back out to our support team (contactus@realself.com) if you have any additional questions or concerns.