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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I was trying to make a reservation at TownPlace Suites in Seguin, Texas. When I pulled up the website it didn't look like your normal Marriott website so I called the number and questioned the guy. I asked if he was at TownPlace Suites in Seguin and he said that he was the reservation desk. Every time I asked a question about the hotel, he would have to ask someone else and I just didn't have a good feeling. I finally made the reservation because it was nearing time for our trip. After making the reservation I received the email receipt and they had charged for the full stay plus a fee for making the reservation. I knew then it was not the Marriott! I finally found the number to the hotel using whitepages and called to verify the reservation. They did have the reservation and gave me a confirmation but the reservation desk had charged about $20 per night more plus the $13 reservation fee!
I agree with the above posters a similar situation happened to me, they trick you into thinking your dealing with the hotel. Ramada Inn Saco Inn should be ashamed for working with these people. Avoid at all costs
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
This company tricks you into thinking that you are booking directly through the hotel. They even sent me an email thanking me for booking direct. We needed to change the number of nights we were staying at the hotel and called to cancel a night. ReservationDesk told us they called the hotel and that it was against the hotel policy to change or cancel our reservation. They then refused to refund our extra night. We were standing at the hotel's front desk listening to the conversation. They lied to us. The hotel authorized the change and requested Reservation Desk refund our money.
Do not book with Reservation Desk.com
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.