Restaurant.comReviews 866

I feel like restaurants are below average, some of them have a minimum spend amount, and don't accept credit cards if you use the restaurant.com certificate. So there is a lot of limitations on how you can use the certificates and cards they have.

The worst site for cs. The product is ok (maybe), but useless if both the site and phone unresponsive. Can't get in touch with techs for 3 weeks and right n

It is almost impossible to reach out for help. NOBODY is responsible for this website. I found phone number for customer service on google and nobody picking up phone. They simply hanging up on you. Unbelievable. Do not buy any deals because it would be just throw your money way.

Warehouse Restaurant Pocono Mountain PA. Food was horrible at best. Chicken wings skimpy, pizza tasteless, hush puppies stale & hamburger not cooked to order. Not advised of 18% surcharge for 6 people. Definitely would not go back or recommend this place.

Avoid this at all costs. I have unused certificates that I have not been able to use for 5 years. I don't recognize a single restaurant on there and have to spend double or triple at the restaurant to even use the card even though I paid for the gift card!

Most useless purchase I can recall making. You have to spend so much for a restaurant that may be mediocre at best. I haven't successfully use a single certificate. The restaurant I requested a certificate for in 2019 closed 3 months later. Just today I got an email reminding me to use my certificate. Really?

Overall, I've have had a great experience using restaurant.com. For more than 2 years.
However, We went to visit Paracho Restaurant in Riverside fir the first time because they were in Restaurant.com (and because they had indoor dining). Unfortunately, they didn't validate our certificate. Our server didn't even know about Restaurant.com (poor training). She said to wait for her supervisor. We had to wait about 10-15 min as she said her supervisor was in break (she was at a table by the bar) when she came she said she called the owner and he told her they were no longer with Restaurant.com. She told us he told her he had asked Restaurant.com to be removed. However, 5 days after they're still showing on their website. I asked her to ask him to validate our certificates for this time as we were first time customers. But she said she had already asked him. I guess they feel they can afford to loose new customers.
Food and service is good (3/5). Food price is fair but drinks are pricey. The restaurant needs to be more clean. There were dirty tables when we arrived.
I need a Refund and you should Add a REPORT RESTAURANT option.

Restaurants listed may not owner purchased discounts. It was embracing to ask for discount and waiter tell you, sorry we don't owner restaurant.com discount

Purchased several for gifts and some for my family only to find out some of the restaurants are closed, some of the restaurants won't take certificates, etc. Since these are really (roughly) 50% off coupons (in many cases), it is definitely not a typical gift certificate. It would be more accurately advertised as exchangeable coupons that you may never be able to use. Add to that the limited number of restaurants in many areas AND that you have to use your restaurant.com certificate to "purchase" certificates for the restaurant to MAYBE take (if they are still in business) and I would certainly NOT recommend restaurant.com.

If this isn't a scam then it is definitely a huge waste of your energy and time. Give your money to anyone else. I looked up lists and restaurants first BEFORE the purchase. No data at all to show prospective purchaser HOW it works or if there are limitations. One - yes ONE restaurant in my area accepts this and they ONLY accept a $10 credit toward a minimum purchase. There's no way you are getting free meals or even worth your time to find stuff. All other restaurants that were referenced as accepting this are now closed. There is no help line, no help - no nothing.

Worse business I have ever dealt with! Purchased $150+ in vouchers several years ago. I used a few at a
Local restaurant until they quit taking them. The problem with the remaining $100+ that I had can not be used anywhere! In the area where I live, they are VERY FEW choices! EVERY single time I have tried to use one, the establishment tells me they don't accept them anymore. I have called Restaurant.com numerous times to advise them of this and that they should update their web with accurate information! I asked for a refund since this is a normal occurrence with this company but they denied it saying, hold
On to them, we are always adding new restaurants! Well, just this past summer a new restaurant opened in our area, Grill and Garden Cafe in Niles, Ohio. In October, I received an email from Restaurant.com advising of this new establishment. I placed an order and went in to pick
It up. I was greeted with, oh we don't know anything about this voucher ($25 worth of food for $10) and would not accept the voucher! I called Restaurant.com and they advised that this company wasin fact added by their store manager in June 2020! I am still to this day getting emails that this business is still in Restaurant.com's specials! I called the business again recently to inquire again and was told the same, they did not approve for their business to be added! They mentioned, maybe the owners would know someone about it. I said, your a manager and you don't! Needless to say, neither owner ever called me back and I will not visit the place again. I am so done with all the back and forth, lies and garbage that Restaurant.com has caused and will write off my remaining balance. Please save yourself from going through what I did! Complete rip-off!

I feel bad for the person who bought this for me as a gift. A friend told me the company makes money because most people never use the cards because they are such a hassle. One restaurant I called today even got angry at me when I asked it they accept the certificates. This is only useful if you go to a restaurant a lot, and then only as a discount. It is in no way a gift. To use the card, you have to spend at least as much as the amount redeemed, and none of the restaurants listed were places I'd really want to go.

Also, it's very inconvenient: you can't just use the card, you have to print out a redemption page from the website. Or maybe there's an app, but would you trust these people to put their app on your phone? Their website also works poorly, for example, you have to search several times before it will stop giving an error message that there are no restaurants near you, when in fact there are, and their website (eventually) lists them.

I asked them to delete my account (we'll see how that goes) and I'm just going to throw away the card. Not worth it.