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Rocky Mountain Reviews Summary
Rocky Mountain has a rating of 3.6 stars from 71 reviews, indicating that most customers are generally satisfied with their purchases. Rocky Mountain ranks 5th among ATV sites.
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I ordered a bunch of parts for a few bikes, which I've done before, and RMATV canceled almost all of them stating they don't send certain items internationally, and instead sent a BS order of 2 little $5 items which are going to incur 20x more cost than even worth sending. Why the f they didn't give me the option to cancel I have no clue. Very u professional. If you are out of the US don't even consider these guys. By the way, I'm a US citizen with a US credit card and US address.
Excellent service! I ordered this at around 10pm on 6/26 and I was received the morning of 6/29! After a very poor experience with one of the bigger companies, this was extremely satisfying! I spend a lot of money on motorcycle related parts and gear, and I love to give my hard-earned money to companies that are efficient and have great customer service. I will definitely utilize them for relevant purchases!
Good shipping times decent price good products
Easy to find whatever parts you need for your dirtbike
I love RMATV! Great easy to use site, awesome deals, and always have everything we need. I don't usually shop anywhere else for our moto stuff.
Easy to use website, great instructional videos. Fast shipping. I have ordered parts and equipment for years and it is always just what I need. Thank you.
I hate spending money. I hate spending money and then the product doesn't work or fit and then I'm stuck with money spent and issue I have to resolve. When you spend money at Rocky Mountain ATV, you know you are spending money, and you also know there will never be an issue. I've bought pants that were too small, no big deal, they let me exchange them for the right size. They even let me purchase them and then refunded me when they got my return for a more expedited experience. I've gotten kill switches that didn't... kill. Not a problem, an e-mail later, and they are shipping out a replacement. Not to mention the RM Cash program. Sure, you may spend a couple more dollars at Rocky Mountain, but after the incredible service and the RM Cash and free shipping over 75$, I honestly feel like I save spending with them.
Ordered hundreds of things from this site. Rocky Mountain ATV has seen all 5 of my machines and helped me on every single one. From maintenance to full on overhaul, Rocky Mountain ATV has almost everything you need minus a few niche things here or there. Can't really say much on delivery because I'm only couple hours away from one of their sizeable warehouses.
The web site didn't seem as easy to navigate as others. If I wasn't trying to do a promotional purchase for MBC I'd probably not make the purchase. Could be too that it's geared more for dirt bike instead of adventure riding.
I swear to you that if you hid your shipping charges into the prices of parts and then said free shipping you'd get more customers. Very very poor management call on that. You wanted to charge me 32 dollars to ship an atv chain, nope, nope and no way. However if the chain said 32 dollars more I'd have been more inclined to just pay it. You learned the hard way with this customer as I need about 3200.00 in parts. Bye bye rock auto
I love this place! Always supporting racers! They sponsor the Florida Trail Riders hare scrambles series.
I tried to pay with paypay 4 pays, but i could not find de final click to complete checkout payment.
Order parts on 10/16, first call, the parts were lost in the delivery warehouse, Rocky Mountain Followed up, and they falsely delivered the package, and Rocky Mountain continues to ignore me, say "we must wait for the delivery company to get back to us". So now i called again, 11/02, for the third time, and they tell me that I must wait another week before they will resend and they will not refund my purchase until they hear back from the fraudulent delivery company OnTrac.
Best in business I wouldn't use anybody else but rocky mountain for my dirtbike needs I recently bought tire irons and needed a new hat
I've always had a great experience with them for 5+ years ordering in stock parts or Tusk parts and getting them to my doorstep in Denver in 3-4 days with standard shipping. I cant understand all the haterade in some of these reviews. Love their videos. All my enduro buddies also always order from them. #rockyrippers
I ordered 2 blue harnesses from these guys. Received them relatively quick for standard shipping, but they sent me one blue one and one black one. So I exchange the black one for a blue one and they send me another black harness! Won't give me any type of discount and there "overnight shipping" is 4 day shipping. I guess we will see if they send the correct color after the weekend is up. I WILL NOT BE ORDERING FROM THIS COMPANY AGAIN!
Deven,
We appreciate you taking the time to leave us a review. We are very sorry to hear that there was a mix up in the harness colors. I took a look into this for you and show that we have double checked our inventory on this part so it should be correct when you receive the new one. Also, your replacement order was processed 9/14/23 after the next day cut off so unfortunately it couldn't ship out until 9/15/2023. We, unfortunately, cannot guarantee delivery over the weekend. However, we understand the frustrations on this order. I am going to be emailing you a gift card which you should receive within the next 24 hours. Again, we apologize for the issues and I will also forward your comments to upper management for further investigation. Thank you for your time.
So I needed a drive belt but dealer is out of them. I ordered one to have shipped to Polaris dealer since I live 5 hours away. They wouldn't do it. Even though they call and texted me on number I gave. I gave all the info. Even had the card. So many others out there. Hopefully you won't need a part sent anyplace but your home. I really needed that part before weekend and they just screwed me.I ordered it in morning between 10-11 they wait until 445 pm to get ahold of me.
Hello Tillman,
Thank you for taking the time to leave us your feedback. We do apologize we were not able to ship to another address. I wanted to let you know that this is a security policy that we have in place to protect our customers as well as our company. However, we do make exceptions depending on the circumstances. We do apologize for any inconvenience this may have caused and hope this explanation helps with your first time ordering from us. We appreciate your business and we do hope you will give us another opportunity to serve you again in the future.
Anytime I order from Rocky Mountain, it's the lowest price online. Every order has been delivered in 2 days flat. The Amazon Prime of off-road toys!
Always great service great company quality parts spent over 2000 dollars in parts for all my quads won't shop anywhere else
Ordered $800 in parts. Paid $125 for express shipping 2-4 days. They put a stop on my order to verify. What the f is there to verify I have given you my address and paid send the god damn packages. Now I to find out it's going to take 7. Now my kids miss their race because these dumbasses
Hello,
We appreciate you leaving us a review on your recent experience with us. We do apologize for any inconvenience this may have caused. I wanted to let you know that this is a security policy that we have in place to protect our customers as well as our company. We do hope this explanation helps with your first time ordering from us. We appreciate your business and we do hope you will give us another opportunity to serve you again in the future. If you have any questions, please feel free to email reviews@rockymountainatv.com and I will be happy to assist you further.
Great store and great staff! Very helpful and they sponsor our racing group. Their staff is wonderful at helping us find exactly what we need for multiple bikes.
From the business
Rocky Mountain ATV/MC is your motocross, motorcycle, off-road and street bike superstore for: Dirt Bike, UTV, ATV, and Adventure Motorcycle riding gear, parts and accessories.
Over 30,000 positive reviews on Bizratesurveys.com! Get the full picture of our customer satisfaction. We strive to have the best customer service in the industry.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tim,
We appreciate you leaving us a review! We do apologize that we were not able to ship out certain products to you. Unfortunately, certain manufacturers restrict us from sending their parts out of the country or to any address that may be sending them out of the country. We do offer many products that can be shipped outside the U.S. though. If you'd like to learn more about this, please email reviews@rockymountainatv.com and I can help you further. Thank you!