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ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I ordered a shirt with express shipping because I wanted to have it to wear to a specific event. Romwe did not ship the shirt for a full 7 business days after I ordered it. When I asked them to change it to regular shipping, they said they would not because they had already shipped it "express". So I paid $$ to have it arrive in 11 days instead of 14. What a rip off.
I can not believe romwe shipped me a nasty pair of boots with a blood stain sock. The customer service representative Maribel Munez was so nonchalant about it. I returned the boots. Unfortunately romwe returned these same nasty boots to me again. SMH!
Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
We are improving our speed of transportation.The reason is that we are in the middle of busy season. And we will try our best to bring you professional and meticulous service.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com
Regards
Romwe is a great store with quality service!
Their clothes and accessories are very good and never have disappointed me.
Never I had any problems placing orders and when I have doubts they are very helpful!
This store has Free shipping to worldwide!
I love Romwe
Romwe is an amazing fashion website! They have amazing prices, products and services! It´s all amazing about Romwe
One of my favorite online stores! The service is good and I love all the things on there. Never had any problems ordering and I've always recived the right things. Nothing to complain about!
I prefer romwe.com in finding a new look. Love all the outfits they have specially the accessories. I'm glad that they never stop in making trendy style on fashion.
Its a great site wth great products and great quality. Simple review but it really is just that, great store.
I love romwe page. Fast shipping and really good prices
I love Romwe! I bought many pieces there and they quickly became the favourite part of my wardrobe(: Romwe clothing is pretty, affordable and as far as I am concerned, the sizes and fits are perfect. I especially like their leggings, so soft and comfy. Plus they have worldwide free shipping! They also add new designs every day and hold regular sales with great deals.
I love the service with the buyers they have. The clothes are quality and have low price.
I live in a city where there are only few malls and shops to choose from so I rely on online shopping for great and chic finds. I couldn't be more happy to have known ROMWE.COM... They practically sell chic and trendy pieces that are so affordable. Apart from that they always conduct SALEs to even give you the chance to shop at low low prices! Thumbs up ROMWE!
Adoro a loja, não tenho nada a reclamar. Ótimos produtos e excelente atendimento.
Sem falar no atendimento que é incrível.
Eu adoro a Romwe!
"Romwe is a great and reliable e-store that has lots of promotions and free shipping worldwide, I point out."
Fast shipment. Free shipping all over the world. Many clothing items at a good price and really fantastic. Unique and original pieces. Company really serious and reliable.
I love Romwe
I'm Twinie from the Philippines and I've been ordering from ROMWE for about 10 times already. What I love about ROMWE is that the brand offers various highstreet fashion styles and are very affordable to young people like me. What makes me even love ROMWE is that they offer FREE Shipping. Now that's complete customer experience :) I will forever be a ROMWE fan! :)
This website is a great deal! It is a trusty site, so you can shop with safety. The prices are good, the quality of the products too! The shipping is fast (and free!) and you will definitely love the products you order! I love Romwe! <3
I have quite a few items from Romwe.com, for myself and presents for my sister. I've gotten a lot of compliments on them. The quality is good and the postage is free, and they have a good relationship with customers. I would definitely recommend them to anyone!
I just love the qualitu of the romwe stuff. They are very kind, they send the package so quickly and all of them are so beautiful and good!
I highly recommend everyone to shop from Romwe. I have shopped from this site many times and have got no complaints so far.The prices are competitive enough and the quality of the products is decent. There is a wide range of products available.So many styles and daily new products are added. They give discounts and there is flash sale where you can grab your favourite items in low price. I shopped a blazer and few jwellery pieces which came to around $60 and I got a nail art brush set as free gift with a cute note.The products came well packed and the sizes were just perfect. I got my product in 3 weeks and the customer care helped me well and responded to my queries.No customs was charged from me. They offer free shipping too. I just love Romwe and no doubt its the best shopping site for street style fashion. Romwe Rocks!
My experience with this online store is so good. The clothes are good, the price is ok and the shipping is fast. I like everithing. I recommended,
Answer: Dear customer, Nice day. Really sorry for the late reply and the problem. Becasue our company is an online company, we do not have phone call. Hope you can kindly understand. Would you like to tell us your detailed problem and your order number so that we can help you further? We will try our best to help you and serve you. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: I never got my clothes... Or the refund. Don't give these frauds any of your money.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. On our sale pages, you can get detailed information about the sizes of the items. As products on our website.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: I used the size chart and still nothing fit. Not worth it. Also, you aren't getting what's in the pictures. They are recreating these styles based on those pictures.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. You know the items are well represented in the pictures and description. We will check the quality carefully before we send it out. You know that we have a good reputation and we won't kid you. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Dear customer, Nice day. Really sorry for the problem and the late reply. Because our website is an online company, we do not have phone call. Hope you can kindly understand. When you have some problems, you can contact our online customer service directly And you can also contact us via tickets. Would you like to give us your order number so that we can check for you? Romwe cherishes and never ignores its precious customers. We will spare no efforts to help you solve your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Dear customer, Nice day. Thank you for choosing ROMWE. But we are really sorry for leaving you such negative impression. We have improved a lot recently, hope you can kindly trust us and give us one chance. About the size, different items have different sizes, and every item has different description. You can see the description of items and have a reference on our size guide link http://www.romwe.com/size-guid-a-466.html. With regard to exchange items, you can exchange the size that you ordered before. But return shipping will take so long time to arrive at our warehouse, especially by standard shipping. After we get your return, maybe the item you want to exchange was no longer on sell then we are unable to send it directly to you, anyway please contact us in time via tickets. If there is any problem, please feel free to contact us. The email is webmaster@romwe.com. Thank you for your support. Yours sincerely
Answer: Yeah do not do that at all... I guarantee what ever you've ordered will be crap quality and not look like the images anyway
Answer: Dear customer, Nice day. Sorry for the late reply and the problem. You can refer to the sizes on our sale page. And you can know that on http://www.romwe.com/size-guid-a-466.html As products on Romwe.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If you are not very sure about the sizes, you can contact our online customer service directly. Romwe cherishes you and we never ignore your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Don't know why people still order from this site. Buy at your own risk. Took about 1 mth to get my order and it came damaged. Soooo not worth the discount.
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
Generally speaking, we need some working days to prepare your order according to our numerous orders every day, then shipped your items.
The reason is that we are in the middle of busy season. We are improving our speed of transportation.
Another reason is that your item is best selling clothes, we need some time to stock it. Hope you can understand.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: dispute@sheinside.com
Have a great day!