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business logo of Rosewe

RoseweReviews 5,908

rosewe.com
casual, chic, lounge, swimwear womenAge 19-25, 26-45
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From the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
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Rosewe Reviews Summary

The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.

This summary is generated by AI, based on text from customer reviews

service
811
value
767
shipping
779
returns
711
quality
757

We monitor reviews for authenticity

California
1 review
10 helpful votes
Follow Nicole G.
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Not all Rosewe clothing is made in the same material or manufactured the same way, So the quality really depends. I buy stuff there sometimes because the prices are good and they provide free shipping worldwide. I suggest not to throw them into washer if they look delicate.

Date of experience: October 21, 2014
California
2 reviews
9 helpful votes
Follow Janelle J.
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I am putting two and two together. This is a scam. I ordered off of rosewholesale.com (different website but I believe the same people). No one is getting their orders and if they do, it's in small Chinese children sizes. Poor quality. It's as if they try to replicate the picture. They give a runaround when you contact them. Always excuses and then it's too late to contact your credit card company. There is a complaint group on facebook. And tons of negative review pages. I now check every website out before I order. So sad I have to do this.

Date of experience: October 20, 2014
Rosewe R. Rosewe Rep
over a year old

Hi, Janelle

If you want to solve your problem, I think you have come to a wrong place.
RoseWe and Rosewholesale are not a same company even though our names are similar.
Just like Rosewe and Romwe are similar but we are not same companies too.
We will only contact with Rosewe customers to solve their problem. And my suggestion to you would be contact with the company who are doing business with you, If they care their reputation, they will help your solve your problem. Wish you luck!

All The Bests
Charles

Hong Kong
1 review
2 helpful votes
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Love the shop very much!
October 20, 2014

Love the shop very much! I bought a dress for my daughter last month. Only 16.8$! So cheap! What's more the quality is very good! My daughter like it very much! I'll come again!

Date of experience: October 20, 2014
Canada
1 review
3 helpful votes
Follow Jessica W.
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I had a slim Rosewe blazer for a couple days, but ended up returning it because the size is too small for me. That being said, for its price, it's definitely decent quality. That's not to say that it's high quality, but you do get your money's worth.

Date of experience: October 20, 2014
North Carolina
1 review
15 helpful votes
Follow M K.
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DO NOT I REPEAT DO NOT ORDER FROM HERE! I wish I would have read the reviews before I placed the order. This website is a complete SCAM. Whoever is giving positive reviews must work for Rosewe because there is no way that this website could deliver. They have the worst customer service I have ever experienced. PLEASE SAVE YOUR MONEY AND TIME... DO NOT ORDER FROM HERE!

Date of experience: October 19, 2014
Rosewe R. Rosewe Rep
over a year old

Hi MK. Terribly sorry for any trouble till now. I guess you maybe upset because you don't receive a prompt response from the customer service. It happens sometimes, that the e-mail goes to junk box, or it's blocked. Can you tell me what's the problem exactly? I will deal with the issue for you immediately. Or you can contact me at support@rosewe.com.

GB
1 review
4 helpful votes
Follow Kaitlin C.
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If I could, I want to give 4.5 star. Why? The shipping is not as good as their nice styles. It took me 2 weeks to get my dress. Except for the shipment, everything came in good condition.

Date of experience: October 18, 2014
California
1 review
3 helpful votes
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My 49 year old mother got a dress from rosewe for her company holiday party. I feel the dress is too "young" for her. But the dress with really stylish style fit me well. So my mother decide to give me the dress. Maybe I will choose a new dress at rosewe for my birthday.

Date of experience: October 18, 2014
Japan
2 reviews
54 helpful votes
Follow Jane E.
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I Got my box from the online shop. The dress is very nice and of high quality. I like it very much. It looks beautiful.

Date of experience: October 18, 2014
California
1 review
3 helpful votes
Follow Amily S.
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I bought a coat from Rosewe. I was really uneasy because the experience seemed a bit sketchy. Overall it was fine. It came in about 2 weeks.

Check the size reference carefully! The sizing is different from US standards. I usually wear a medium (size 8) but I am pretty busty so I bought a large. The quality I get is nice. I guess you get what you pay for.

Date of experience: October 16, 2014
Texas
1 review
3 helpful votes
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I knew the online shop from my friend. I have bought several time from the shop. The quality is quite well and the service is nice, but the shipping is a little slow. But it does'n matter, all what I care is the quality. Anyway, it is a good online shop. I will come again!

Date of experience: October 16, 2014
South Carolina
1 review
12 helpful votes
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Had no problem with customer service or delivery time, but the product was not at all as pictured. There's no way it was the item photographed on the site. I wouldn't trust another order from them.

Date of experience: October 15, 2014
Rosewe R. Rosewe Rep
over a year old

Hello, Kristen

I am sorry that the product didn't meet your expectation. I believe it will be better after iron and on your body.

Nice day!
Charles

Florida
2 reviews
6 helpful votes
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Merchandise misrepresented! I ordered a long coat, size XXL. Today I received a hip length jacket. The size was so small across the shoulders and around the middle that this wouldn't fit a 12-year old in the US. I doubt I will be doing business with the firm in the future

Date of experience: October 15, 2014
California
1 review
19 helpful votes
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I've ordered from Rosewe before. I've heard some real horror stories about shopping from then, so I was weary, but they were excellent. They have me a working tracking number, let me know when it was shipped, and it came within 2 weeks. I’d recommend them, just make sure you read the measurements for their clothes really, really well.

Date of experience: October 15, 2014
Canada
1 review
4 helpful votes
Follow Brittany H.
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The clothing of rosewe is really trendy. There are different styles that are perfect for both work and play. But the quality of the fabric may be a bit like Zara.

Date of experience: October 14, 2014
Australia
1 review
8 helpful votes
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30/11-2015 I have ordered black dress with long sleeves. 45 days I waited for the parcel.On 19/01-2016 I received parcel. When I opened it I found that its not the dress I bought. Instead of long sleeves dress was with short sleeves. I emailed to the company they asked me to send3 pictures after I sent pictures they still say the item was ship correct. I sent 10 emails i wantthe dress I bought I was offered %20 refund., than they said if I return item i will get %60 refund. I said I want compensation and demand full refund. Before when I had some problem representative Charles Chan has help me I email him too no respond. Now I should tell company is a scam. At post office I was told parcel cost $6 not $29AU. Company needs an investigation urgent

Date of experience: October 13, 2014
Rosewe R. Rosewe Rep
over a year old

Hello, Dear Customer

Sorry to see that you regard us as a scam. For order tracking, you could fill your order here: http://www.rosewe.com/user.php?act=track_query and then our system will provide tracking number and link for tracking. From the tracking result, you could see where it arrives. The shipping time is depends on distance, transport method and local custom clearance. If your didn't get satisfied answer from our service, I am apologize for that, you could send me your order number, I will try to figure out what happens to your parcel. Please do not review us as a scam because I know many won't change or delete the negative review even if the parcel arrive tomorrow.
You could write to me direct to Charles@rosewe.com. I will help you solve your problem.

All the bests
Charles

Australia
1 review
11 helpful votes
Follow Ayesha F.
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Well it seems after reading all of these reviews I may never see my $ again. I spent over $250 on XXL clothing to get me through pregnancy. I made sure the measurements of the advertised clothing met the UK size for size 22-24. After a month I received all the items however the actual measurements varied between UK size 8-12. I contacted the website to report their error and after almost a month the best offer has been they will give me $65 not to send the clothes back, calling that "compensation". I have asked for my complaint to be escalated but I keep being told the person who keeps responding cant approve anything other then $65. First and last time I order clothes online!

Update: Just to clarify things after Rosewe Rep's comments:
I didn't order the wrong size!
I didn't base my purchase on just what the pictures looked like!
I checked each item sizing information on Rosewe website before purchasing, to ensure that it was the measurements I needed.

The items that arrived were NOT THE MEASUREMENTS ON ROSEWE WEBSITE! This is FRAUD -- I don't know how else to make anyone at Rosewe understand this is their fault and not mine - normal "policy" doesn't apply.

Until now all I've been asking Rosewe to contribute to the cost of returning their goods and then a full refund.

After reading so many more complaints about Rosewe not returning money when they are returned items, I no longer trust Rosewe to return any money even if I do send the products back.

I've had numerous interactions with Rosewe Customer Service, although they obviously have no idea what customer service is about. So far the best offer I can still get is for them to give me $65 to go away and let them keep over $200 of my money.

I will be lodging my complaint with Consumer Affairs and PayPal, who will be able to do more about this scam website. I'd recommend anyone that has had the misfortune of doing business with them, don't wait too long before doing the same.

Date of experience: October 12, 2014
Rosewe R. Rosewe Rep
over a year old

Hello, Ayesha

Thanks for your feedback. I am sorry that the clothing doesn't fit. But I think it is because the measurement method is a little different. If you are not sure about the size, you are welcome to chat with the online service. As for your order, we support refund too. But you will need to pay for the shipping to you and back. So we suggest $65 compensation. If you want to refund, you could submit a refund request. Our service will deal with your request as soon as possible.

All the bests
Chalres

Alabama
1 review
26 helpful votes
Follow ye w.
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I was just about to hit send on my order ad decided to check the reviews first, so I am very grateful for everyone's honest comments. The clothes are extremely cute but if that's not what I will receive i I receive it all I will definitely pass on this catastrophe.

Date of experience: October 10, 2014
Rosewe R. Rosewe Rep
over a year old

Dear Customer,
We can't believe it when we saw your review.It's so unfair that you give us a negative one when nothing wrong happens. We admit that there are bad reviews about our site, some from real customers, some from dishonest competitors. We value the reviews from customers and have been devoted to after-sale service. While for the rest ones from competitors, we despise them. There are return and refund policies for unsatisfied consumers. And it's our dream for a fair and honest business relationship between seller and buyer. Please trust us and contact with no hesitate whenever you want.
Nice Day!

California
1 review
12 helpful votes
Follow Nuna B.
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Ordered in early September. Still have NOT received ANYTHING. I paid for EXPRESS SHIPPING. I disputed it through PayPal and escalated it to a claim after they kept asking me to close the dispute. THEN they posted a tracking number showing that they actually only sent anything TODAY -- almost a MONTH later. I wouldn't be surprised if the package has a bunch of rocks in it. I spent $170! DO NOT SHOP HERE! THIS PLACE SUCKS!

Date of experience: October 10, 2014
Rosewe R. Rosewe Rep
over a year old

Dear Customer, we ship order in 1-4 working days, which is written our policy on the site. And since it's National day in China at the beginning of October, some shipments are delayed. And we will make up to them. Can you tell me your order number please? You could reach us by phone or e-mail, whichever you like.

Indiana
1 review
9 helpful votes
Follow K M.
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I ordered two items from Rosewe on September 20,2014. I live in the USA. I contacted them via a "Ticket" on October the 2nd, regarding my order and received an email from them letting me know it had been shipped. When I go to the tracking link it still shows in transit but that's it. It is now October the 10th and I still have nothing and still can't confirm where my package is. This is really frustrating and I wish that I had checked the reviews about this company before ordering. Once and if I receive my items I will be writing another review.

Date of experience: October 10, 2014
California
1 review
11 helpful votes
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I had ordered two blazers from rosewe two weeks ago. Shipping seemed to be slow. So I even had to alarm the service about the package. They said it was on the way. Finally it arrived in a good condition. I like the style of the short one. I'm a petite girl, the size s fit me well.

Date of experience: October 9, 2014