On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought 2 rings - simulated emerald and a simulated blue sapphire in sterling silver. These are two of my favorite stones. I love them both and the price was right. I have 2 make cocker spaniels & this is there Xmas present for Mom (me).
Easy to find what I want, use the offer code on the flyer, and order the jewelry I am looking for. I have shopped and purchased from Ross SImons many, many times.
My second order from Ross Simons for a Christmas gift for a granddaughter. Both pieces were exactly as advertised in quality and look. Will continue to shop with this store in the future.
I ordered another slip-on beaded bangle to complement the two I've been wearing for a couple of months. I'm happy with the quality of the gold-over-sterling beads and the elastic feels sturdy and secure.
This bracelet fits well on my small wrist, is comfortable to wear, and looks great alone or stacked with other narrow bracelets. The elastic style is handy to use and hopefully it will hold up over time.
I have been looking for this type of necklace for a year and finally found it. The first day I wore it I received two compliments. Reasonable price and the sliding mechanism works just fine. Love it.
My purchased item was backordered and the the new delivery date was too close to my daughter's wedding date which the piece of jewelry was for. Called customer service if it could be prioritized and they understood the situation and made every efforts for the jewelry to be delivered in a very timely manner. Thank you.
The necklace looks different in person. The red beads are not crimson red/maroon as they're seen on the picture, it's more like coral red/dark orange.
Ross-Simons seems to be a place of integrity, the quality of their products as well as the friendly and engaging staff made the experience one to remember, I will recommend and return!
I have purchased earrings to celebrate special birthdays. Most recently, your 2025 Christmas ball will be a remembrance decoration for the year my Mom passed. Absolutely perfect.
I love finding religious items as keepsakes for my moms passing this year. The reed& Barton xmas bells as well.
I've bought several pieces from Ross-Simons. All pieces have been impressive, as described, at a great price, and delivered quickly.
I've ordered half a dozen pieces from Ross-Simons over the past few years and have always been satisfied.
I have bought several pieces of jewelry from Ross Simons and always very pleased. I just happened to see the paw print charm, with a monogrammed name. It was a perfect remembrance for me to always cherish.
No problem placing my order. I had viewed this ring a few times and was looking for a gold band. I didnt mind that it was supposedly 18k gold over sterling silver but there's no proof of that anywhere inside the band. This ring looks nothing like the one advertised. The picture on your site shows a beautiful, very gold looking band that looked solid, possibly with a heavier feel and the gold looked like it covered all of the intricate design. What I received was a cheap looking, extremely lightweight ring, and the gold looks very minimal. Up close, upon magnification you can see the gold overlay is extremely thin and not very gold looking. I have ordered jewelry from you in the past and have been very pleased with it. I ordered a bracelet from you that I wear often and I bought a ring from you that matched the gold and silver in the bracelet and I love wearing them together. They both feel like solid pieces of jewelry. This recent purchase falls short in every way. I ordered a size 8 as I do with all bands. This one fits, but it's slightly snug. My ring finger is a size 7. I always order up a size if I'm ordering a wider band. Your sizing on this ring is off. I'm keeping it because it's a hassle to return things but I do not see myself wearing this ring. In the past, I could always trust Ross-Simons jewelry. Something has changed. According to my email I know I ordered something from you in the past year or two and returned it, but I cannot remember what the item was. I know I bought some thin gold bands that I may have kept, but they were also disappointing, very cheap looking, and much thinner in person than what was depicted on your site. I was also disappointed in that order. I will not be ordering anything from Ross-Simons in the future.
Very fast and easy to.place this order.
I wore it once, then put it away. It sounds like cheap plastic since it's hollow. It would have been better to use that silver backing to make the head more sturdy rather than covering the back with a flat piece. Because of how it sounds, my friends are questioning if it's even real silver.
I ordered for my son's wedding. It was perfect and I received so many compliments! The earrings were the perfect size and the necklace was the perfect complement to my dress.
It was great! 👍 call the Rep. Was very informative and helped me with my purchase. It was a good experience speaking with the Rep. She was very helpful
The entire experience was wonderful and so easy. The ring was more beautiful than the photo. Delivery updates via text made it so easy and convenient.
When I ordered these earrings it indicated that a 15% discount was applied, I paid $69 plus tax. 2 days later you advertised these earings at 15% off for $58.65
I reached out to customer service about a price correction. They never responded.
Entered my shipping address and it kept telling me it was too long. I, tried to abbreviate and it would accept. Tried this several times, then called CS and they told me to call in my order and that they would speak to IT!
Took me three different days to finally get your site to accept my address! F it wouldn't have worked today, I would have not ever purchased from your company again.
Everything was fine but the bracelet wasn't as nice as I had hoped. Very thin and breakable! I'll have to be very careful. I needed it to go with tree of life pendant I bought in Germany.
Someone gave me a gold filled extender which turned black after 6 months. As an 83 year old, small clasps are difficult and now my necklace of 10 karat gold is easy to take off and will not tarnish. Connecting it to my necklace was difficult because of its size and old less flexible hands.
I have never purchased jewellery online and was a little nervous. Everything arrived perfectly packed, untangled, and in perfect condition. Thank you
Answer: If the item is described as 0.25 ct t.w it means the total weight of both studs, each stud will be 0.125 carat.
Answer: Always reach out to us with any issue with a discount code (800) 835-0919 24/7 your feedback let's us know there is an issue. The codes will be entered in the Offer Code Box.
Answer: Yo como cliente debo añadir que en todas las compras que realize con esta marca han sido de gran calidad.
Answer: We are not finding the diamond cut white gold children hoop earrings. Our Customer Service Team is available 24/7 to answer questions right away at 800) 835-0919.
Answer: Our Gold Paperclip Bracelets are an every growing and popular category. Copy this link to search our collection online: gemz4.me/3DOu2jz
Answer: We regret to learn the earrings arrived in less than perfect condition, especially since they were a gift.
Thank you for reaching out. Any issues with price discrepancy can be addressed by calling us directly at (800) 835-0919, and a member of our team will be happy to assist. We do not have a record of a previous message from you. A member of our team has reached out.