business logo of Ross-Simons

Ross-SimonsReviews 14,651

4.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
How would you rate Ross-Simons?
grey star
grey star
grey star
grey star
grey star

Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
50
quality
13,172
This company responds to reviews on average within 2 days

Instant Feedback

73,810 reviews

We monitor reviews for authenticity

Rhode Island
1 review
1 helpful vote
Follow SUSAN P.
Unfollow SUSAN P.
Share Review
Report Review

Seamless Online Order
November 4, 2025

Ross Simon's is an outstanding choice for jewelry shopping. The website is highly user-friendly, featuring an excellent search function, and every purchase has beautifully matched the online photo and description. The entire process is effortless, with reliable, on-time delivery.

Date of experience: October 25, 2025
Massachusetts
1 review
0 helpful votes
Follow CAROL P.
Unfollow CAROL P.
Share Review
Report Review

Disappointed with engraving.
November 4, 2025

The order was processed very quickly and arrived in excellent condition. However, I was quite disappointed in the engraving because I expected it to be much smaller. It seems very large for the size of the cup and was engraved on two lines. I realize I should have contacted you directly to discuss the engraving and accept the responsibility.

Date of experience: October 25, 2025
Maine
1 review
0 helpful votes
Follow DIANE B.
Unfollow DIANE B.
Share Review
Report Review

I have been a Ross -Simons customer for years now and I have come to trust and appreciate the service and opinions I receive. I have been served well and have been very happy with all my purchases both for gifts and for myself. I highly recommend them.

Date of experience: October 24, 2025
New York
1 review
0 helpful votes
Follow HALINA D.
Unfollow HALINA D.
Share Review
Report Review

Great Online Goland Silver Store
November 3, 2025
Updated review

I ordered online, and had a very pleasant shopping experience. I also was very happy with the items in my order except that the bracelet was too thin, so I returned it. But I am very happy with my earrings. I bought two different pairs.

Date of experience: October 24, 2025

Great and simple
October 25, 2025
Previous review

Great and simple

Date of experience: October 15, 2025
California
1 review
0 helpful votes
Follow SUSAN W.
Unfollow SUSAN W.
Share Review
Report Review

Positive First Time Customer
November 3, 2025

I had heard of Ross Simon, but this was my first purchase. I found the website clear, and while I normally wouldn't order any jewelry sight unseen online these earrings just had something about them, so I took the risk. I received them today so while I haven't worn them out, I'm very happy with my purchase.

Date of experience: October 24, 2025
Massachusetts
1 review
0 helpful votes
Follow CHERYL T.
Unfollow CHERYL T.
Share Review
Report Review

Smooth and so easy!
November 3, 2025

I knew the Ross Simon company is reputable and sells nice quality products. They didn't disappoint. I'm glad I recently received their catalog as it led me to purchase from their online 'store' my new beautiful Christmas earrings. Easy ordering, fast delivery, excellent product and price!

Date of experience: October 24, 2025
Pennsylvania
1 review
0 helpful votes
Follow CAROL M.
Unfollow CAROL M.
Share Review
Report Review

Love😁
November 3, 2025

Date of experience: October 24, 2025
Massachusetts
1 review
0 helpful votes
Follow THOMAS R.
Unfollow THOMAS R.
Share Review
Report Review

The only problem I have is when I ordered my jewelry I was offered a special offer on 18 carrot gold over silver earrings for $19.99 but when my order came in the invoice said I payed $49.99 for them. I'm very disappointed in the deception.

Date of experience: October 24, 2025
Oregon
1 review
0 helpful votes
Follow SaucySuz B.
Unfollow SaucySuz B.
Share Review
Report Review

Best Always!
November 3, 2025

I've shopped with RS for decades. Consistently great products, great value, great customer service, and fast shipping. Always great. Thank you RS!

Date of experience: October 24, 2025
California
1 review
0 helpful votes
Follow JM R.
Unfollow JM R.
Share Review
Report Review

Simple and Nice
November 3, 2025

I really like the earrings. This might sound like a lot, but they feel like they were made just for me. Just the right size, simple, but pretty. I really like them and they were super easy to put on. Would purchase again for myself or a loved one. Also, love that they arrived 3 days before the estimated time.

Date of experience: October 24, 2025
Massachusetts
1 review
0 helpful votes
Follow CINDY Z.
Unfollow CINDY Z.
Share Review
Report Review

Beautiful jewelry, quick delivery
November 3, 2025

Very easy ordering experience. They had a good sale in progress. Received my order very quickly. Very happy with the jewelry, the pieces were as beautiful as they appeared online.

Date of experience: October 24, 2025
Florida
1 review
0 helpful votes
Follow Irene F.
Unfollow Irene F.
Share Review
Report Review

Onyx ring - gold over sterling silver.
November 3, 2025
Updated review

Love to look at the jewelry and have purchased and kept several items. Couple of returns without any problems. Great customer service. Thank you

Date of experience: October 24, 2025

Loved shopping at Ross-Simon's
August 29, 2025
Previous review

I love the jewelry ordered. Was a quick delivery and nice experience. Just wish the bracelets and rings could also be available in 1/2 sizes as well. Had to return 1 bracelet because it was too large.

Date of experience: August 19, 2025
North Carolina
1 review
0 helpful votes
Follow Rina F.
Unfollow Rina F.
Share Review
Report Review

Outstanding... as always
November 3, 2025
Updated review

I worked with someone on the phone to order because somehow my shopping card totals were changing He was very patient and listened and responded to all my concerns. I

Date of experience: October 24, 2025

Search engine was great!
July 17, 2025
Previous review

Search engine was great!

Date of experience: July 7, 2025
Maryland
1 review
0 helpful votes
Follow SUSAN W.
Unfollow SUSAN W.
Share Review
Report Review

Birthday gift for D I L
November 3, 2025

I was looking for a necklace with one single pearl for my daughter in law for her birthday, because she and our son have a daughter whose middle name is Pearl. I found something much prettier, I think, and she loved it.
Thank you for filling my need in a quick and efficient manor.

Date of experience: October 15, 2025
Virginia
1 review
0 helpful votes
Follow SANDRA L.
Unfollow SANDRA L.
Share Review
Report Review

Ring tepair
November 3, 2025

Purchased a ring in April. And it cracked in 4 places. It was going to be repaired, but they sent me a new one instead. Appreciate that! Customer service is a 10. I would not hesitate to buy from this company again. Thank you so much

Date of experience: October 24, 2025
Tennessee
1 review
0 helpful votes
Follow Melanie S.
Unfollow Melanie S.
Share Review
Report Review

Best Ever Jewelries
November 3, 2025
Updated review

I've ordered quite a few pieces from RS over the years and I've always been thrilled with my purchases. I've never had a problem with their products or service.

Date of experience: October 24, 2025

The worst part of shopping at Ross Simon's is deciding...
September 1, 2025
Previous review

The worst part of shopping at Ross Simon's is deciding what beautiful item to purchase!

Date of experience: August 22, 2025
Arizona
1 review
0 helpful votes
Follow Clare K.
Unfollow Clare K.
Share Review
Report Review

Magnet is strong!
November 3, 2025

No need to worry about your necklace falling off. These magnets are strong! Plus, they make it much easier to put on the necklace than trying to attach the tiny spring rings!

Date of experience: October 24, 2025
Pennsylvania
1 review
0 helpful votes
Follow MAURA F.
Unfollow MAURA F.
Share Review
Report Review

Highly Satisfied
November 3, 2025

I bought these earrings to replace a Tiffany bead earring that I lost. Tiffany is not currently selling a 10 mm bead earring, so I was unable to get a replacement. These earrings from Ross are just as beautiful and were a fraction of the price.

Date of experience: October 24, 2025
Massachusetts
1 review
0 helpful votes
Follow Wayne C.
Unfollow Wayne C.
Share Review
Report Review

Easy Christmas Shopping
November 3, 2025
Updated review

I'm ordered earrings that my wife admired. They were on sale, they are beautiful. I received my order quickly. Great company.

Date of experience: October 24, 2025

Fast, easy to navigate purchase
November 25, 2024
Previous review

Fast, easy to navigate purchase.

Date of experience: November 15, 2024
Sri Lanka
1 review
0 helpful votes
Follow MARGARET B.
Unfollow MARGARET B.
Share Review
Report Review

Underwhelmimg
November 3, 2025

Ordered some Italian gold jewelry. The earrings were fine but the necklace was just plastic covered in gold film. Hideous and cheap. Won't shop your site again.

Date of experience: October 24, 2025