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Ross Reviews Summary
Ross has a rating of 2.7 stars from 214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ross most frequently mention customer service and credit card. Ross ranks 7th among Department Store sites.
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Your picture of the earrings show shinny Emerald but they arrived dull. When I called to ask about it was told they weren't polished and if they were it would cost more. But the description doesn't say anything about that. Very disappointed in the looks. I sent them back and even had grief about that.
I opened a Ross credit line 2 month ago. When trying to make a payment through their app Bread Financial it won't accept debit cards only a bank account. When trying to pay over the phone they charge $9.00 to accept payment and they charge $2.75 to mail out a bill. This is some bs. It seems as if they're trying to not only get your money from what you charge to the card, but also how from how you make your payments. When I pay off this bill I will be closing my account. If I could have gave zero stars I would have. So I guess I'm being bullied into making a 1 star review.
It is really unpleasant that in addition to checking the receipt, they check everything that is inside the bag of ross that was handed to me by the cashier two meters away from it. As happens in the store located in Ventura and Las Posas. I will not go in there again.
Advertised as 10% cashback for the first payment, which I didn't get for our $610 purchase. It is super lucky if I manage to successfully log into the online account system due to the broken log-in system. No mobile app. No automated payment system, so we have to schedule ourselves to pay well in advance.
One star is one too many for this Ross's. I was checking out thurs, 6/19/24, when the cashier/mngr slammed her drawer and barked at me IM CLOSED. Since she was the only cashier, I asked, what do u suggest I do. She stated I DONT CARE WHAT U DO. She then told the other 2 cashiers not to ring me up.I was ordered to get to the back of the line, even though I was standing there almost an hour, before there ever was a line. I am a senior citizen with health problems. These actions were definitely racial & age discrimination, because i was the only white person in the store. I felt panicked & sick. I've never been treated so badly... I am expecting someone to care enough to respond. *******@yahoo.com. Thank you!
PS i have tried to photo copy my receipt, It was not excepted.
Not sure who reads this but, something has to change. It's easter and because i wear a size 12 in shoe I can't find anything. There's a sign for 11-12 but no shoes that fit that category. And I understand maybe most people wear maybe up to size 10. There is No where to find a pair of shoes in size 12 unless I order sometimes you want to try the shoe before you buy.
I was discriminated against, psychologically abused, accused of being a thief, I was humiliated for being Latina, by the cashier who is more Latino than me. How can he express himself that way and he also referred to her coworker as "the black woman." It's really serious. It all started when, upon arriving, I saw a wallet and it had no price, so I went to ask the cashier who was there the price, and she told me that it cost $12, but since we had just arrived there was still a lot to buy. At the time of paying, since the wallet did not have a label, the man wanted to charge me more than 12 and I told him no, that wallet costs only 12, I asked him to verify the price on his computer. And he told me in a very haughty and contemptuous way that "No" he said that he is not going to waste his time looking for a price. If I want to buy it, it will be at the price that the cashier says and if not, I shouldn't buy it. Besides, he said that I am Latina, I steal and take the labels off of things. And suddenly I felt a strong squeeze on my chest. And I asked him, "Are you calling me a thief?" There you have the cameras, you can check them and see them. He made me feel very bad. My heart is not healthy. We spent about half an hour or more waiting for him to sell us the wallet, at its true price. However, I only received a number of insults and mistreatment, my sister had to call the Manager on the phone and when she came I realized that it was the same person, who was at the cash register, when I asked the price of the wallet. She was the one who was able to sell me the wallet in the end. It is a crime to be falsely accused of being a thief without evidence and on top of that to be discriminated against, humiliated and make me and my family upset. Giving us a terrible and horrible time. My mother is an elderly person and suffers from high blood pressure, and the man had already upset my mother, and my niece is just a girl and the man had already scared her. Not to mention my sister and I, as well as other customers who were there, who couldn't believe the attitude of that cashier.
I was there to shop because I recently open my credit card for Ross so they send me a 10 percent off to use the manger did not want to put my coupon through she made me call customer service card had them ask her to put it through it has not been use and she say ok and all hang up at then end she say no it's been used can't process it intop of that the cashier gave me 10 percent off for shoes been dirty so she cancel that also say no we don't give nothing for shoes being dirty I was very upset she was very rude didn't give me the 10 percent off from the shoes joether 10 from them being dirty she should be fired for how rude she was to me I felt really embarrassed not going there anymore to that location very unprofessional of her
Customer service number doesn't work sometimes... and agents don't let you speak they sound frustrated
Nice place to buy stuffs at reasonable price from Ross.Ross workers are very polite and helpful.I love shopping here.
Ross is the worst store ever bad customer service they would not let us through when it was one minute left she would not let us through they made us walk the whole building from Ross to h and m.
She was very Nice very respectful very helpful and just a good customer service really enjoyed shopping today
Hard to return Shoes without receipt.shoes dont Fit
Right. First choose Iba for workin the they were bad quality.
That's why i'm htrying to exchange all other shoes they don't fit correctly
They are remodeling some of the stores. I noticed the hermitage store that I was in recently it's a holy mess third I have been there day or evening can't try on clothes. Fitting. Rooms closed always. I parked my cart full of items to purchase the lady that stand at door pretending to be security deciedes to move my cart and put my items back up while I was looking for something else. I managed to get her to recove some of the items but got home notice some she had already pit back up and I forgot to retrieve them. I had a friend work for Ross was mislead about het job title and left she was told by other store managers thet were interested in her which soon proved to be a lie. The Ross at Mt Juliet Store is a junky mess all the time clothes on the floor war zone look. I have over heard a store manager talk down to her employees and have some crying great impression. I am going to stop shopping at Ross been trying to for yrs, but prefer stores neat and leaving my cart alone.
A friend of mine complained to HR about issues they changed nothing their restrooms are locked hassle to get them opened Ross customers are treated as criminals I have been told in the past they pay down clothing to make sure ur not stealing something yet thet told about two ladies arms full of clothes walked right out without paying and no one can lay a hand on them. We have to many class stores to be put thry this. Bye to Ross u get no more of my $$. And your choice of store managers is the bottom of the barrel don't have enough employees it's either the pay or bad treatment the stores reflect both clearly.
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Oklahoma City store on 1-240 I will never shop there again. THEY harass you!
They count your items, you scan them why they are watching you.
The guy watching wants your receipt, then he wants to search your bags. I will not be shopping there any more.
I've been working at Ross for quite a while. Was told if I quit my other job i'd receive full-time as I was needed at the store. Did full time for a few months only for them to drop my schedule down to 20 hours with no notification or given reasoning. Asked for it in writing and received nothing and now they have a new manager that doesn't care about it obviously as it it's not their issue. They screwed me out of living a normal life. I barely made enough locked into my lease with no real way to just switch jobs without missing out on rent. I have called H.R by the way and they never called back if that gives you any indication of the type of way they treat their staff. Being told by a manager that they had to quit because they couldn't tell us that we weren't doing our jobs is insane It's clear they want to shove people out the door no matter what you do. They won't look out for you.
When it comes to actual duties it depends on where you are stationed. If you're locked into the Stockroom you'll eventually break then again my store has had about 4 warehouse managers in three years with everything always changing. Some days they want this, some days they want that. Another thing they justify a 'box' as a unit of measurement when the objects inside said boxes vary. You are required to do a set amount, One box being 6 shoes or possibly 18 shoes or more depending on the day. They want 8 boxes in an hour so you do the math. You tear your flesh apart just to make enough to live off of top ramen.
They promised one Employee that just started $16 an hour and to raise their pay after being there for a while, I called out the past manager ( Brittany) on this and showed her the text she sent to that employee when she tried to deny it.
Overall 3 years with no pay increase and being screwed over. They launched a random investigation, never told me what policy was broken and let me go all over the phone if that's an indication of the type of people you want to work with.
I am making this public as a warning to all future employees at this company
This Ross company has neither consideration nor understanding for employees. Which why I am saying this is because I started for no more then a week ago. Like I completed my orientation and just begun my 3 day training for operating stand up pallet Jakes as well as stand up forklifts. But within this time of training I had transportation issues ( meaning my car had issues) and I called the Ross attendance line and let the individuals whom should know of my absence in the due process as instructed. So I gets a call from a Ross company worker asking me did I not called in my absence. I said yes I did and go to tell this individual why I couldn't make by explaining that my car being fixed on right now as we speak and she wanted. I can send photos of it like right now. She said that's okay sir. You have a legitimate issue and we will reset your training date and you are not fired in any way. I will have to have you be approved for a new training day. Just make sure you call in everyday untill date has been scheduled. So upon waiting for over a week. I called to see what was the hold. The Ross attendance worker says to me. Hmm I don't recall speaking to you. I said yes you did mam and it was you whom I spoke to. She checks her notes and sees that she did in fact had spoken with me and apologized for the long wait of me not being approved to get back to my training. She goes on to say. My supervisor had taken a vacation and that's why it has taken so long. But she will get back to me soon. I gets a call back saying that i have been terminated because I missed a training day and other factors that she can't speak on.? Then it was told to me. You have to wait 6 months if you want to come back to Ross. Now why I want to work for a company that clearly has no consideration nor understanding of a employees situation. Why? Which I can go even deeper about how these tyrants run Ross company. Sad but true.
It is a total scam. They won't let you activate it without sending copies of your DL and SSC amongst other things, and then refused yo close my account when I refused to send them those things. Spare yourself this nightmare!
My name is Renold Lopes. I ordered T-shirts etc. for $28.94 USD on July 24,2023. The store sent me the tracking for the China Post, but after China Post Canada Post there is no tracking. Customer service is very poor. In spite of several emails, they are asking me to contact Canada Post. I can't contact Canada Post when there is no tracking provided!
Look at the email from the Customer Service;
Dear customer
Sorry to keep you waiting. If the delivery is successful, the customer needs to contact the local post office to confirm the delivery location.
Have a nice week.
Kind regards
Customer Service Center
THE DELIVERY IS NOT SUCCESSFUL!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members