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SailriteReviews 433

3.4

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Sailrite Reviews Summary

Sailrite has a rating of 3.4 stars from 433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sailrite most frequently mention customer service, high quality and heavy duty. Sailrite ranks 3rd among Sewing sites.

service
36
value
36
shipping
34
quality
36

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Canada
1 review
0 helpful votes
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Inventory is always in stock and just as described. Never had any issue in 12 years, Service and free advise

Date of experience: February 15, 2018
Pennsylvania
2 reviews
1 helpful vote
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My first order with Sailrite. Ordering was easy, Website was easy and delivery and communication was great. Pleased

Date of experience: February 15, 2018
Florida
1 review
0 helpful votes
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Everything I wanted.
February 15, 2018

Got my order very timely and the fabric was better than expected. Thanks Sailrite! The website was easy to use.

Date of experience: February 15, 2018
Canada
1 review
0 helpful votes
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Perfect order experience
February 15, 2018

Super simple online ordering Fast delivery. I haven't had a chance to open it yet, but I have no doubt it will be perfect. Love this company

Date of experience: February 15, 2018
Canada
1 review
0 helpful votes
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I wish you guys would ship USPS. Duty and customs charged by third party shipping companies are legal theft. For this reason I will not purchase anymore unless you guys can ship with USPS.

Date of experience: February 15, 2018
Maine
2 reviews
0 helpful votes
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Easy peasy
February 14, 2018

Love the web site easy to use and get my orders out. Pricing is up to date and customer service is on point

Date of experience: February 14, 2018
Texas
1 review
0 helpful votes
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Ordered some Sunbrella fabric that other vendors quoted 10 days for delivery, I received from Salrite in 3 days!

Date of experience: February 14, 2018
New Zealand
1 review
0 helpful votes
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Great service.
February 14, 2018

Parts arrived exactly as ordered. The slowest part was the New Zealand postal service. It took four days to get from Auckland to Whangarei which is no a great distance; it is only a two and half hour drive!

Date of experience: February 13, 2018
Virginia
1 review
0 helpful votes
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Sailrite is my go-to for all of my covers - winch covers, tiller cover & sail cover - for our summer home, 33 1965 Columbia sailboat, named Ruby!

Date of experience: February 13, 2018
Japan
1 review
0 helpful votes
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About half the amount of dough and poles were not included in the price.
It was not a small part, but a fabric etc.

I expect you to send it properly.

Date of experience: February 13, 2018
Support D. — Sailrite Rep
over a year old

Hi, Thanks for reaching out with your concern. I have looked at the order and it shipped in two boxes. The carrier shows both delivered. Can you confirm that you have received both boxes? Also can you email me at matt@sailrite.com with the items that are not there (assuming you have both boxes)? We will get on this immediately after you email these answers. Thanks, Sailrite

New York
1 review
0 helpful votes
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I have contacted customer service regarding the issues I'm having with my order. I received a bent frame and incorrect bolts. I can not put together the sewing machine.

Date of experience: February 13, 2018
Support D. — Sailrite Rep
over a year old

Hi Alicia, I am so sorry that we have not been responsive to your issue(s). I am all over this trying to figure out where we dropped the ball. You will hear from support by tomorrow morning at the latest. If it is more convenient to call please feel free to reach me at 260-244-4647 ext 221. Thanks, Matt Grant with Sailrite

Mexico
1 review
0 helpful votes
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Whenever I have any small issue (need a rush order, need help figuring out what part to order) sailrite is always so helpful on the phone AND via email. They are great and I am obsessed with the support team and products!

Date of experience: February 13, 2018
California
1 review
0 helpful votes
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Enjoy cruising the great Sailrite website. And ask for a full-size catalog if you prefer. You'll be surprised at the variety of fabric (and samples), trims, hardware, and even sewing machines. You'll appreciate their accurate order processing and quick shipping. We've been happy Sailrite customers for almost ten years now.

Date of experience: February 12, 2018
California
1 review
0 helpful votes
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Flaw in the fabric
February 13, 2018

There is a Flaw in the fabric I could not cut around it and had to use the fabric as the customer is waiting for the job. Delivery took a little longer than I expected.

Date of experience: February 12, 2018
Australia
1 review
0 helpful votes
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Thank you!
The fabric travels a long way to get to me... and it always arrives non-damaged. I appreciate it!

Date of experience: February 12, 2018
Washington
1 review
0 helpful votes
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Aside from receiving my order in record time, I was very impressed with the detailed instructions -- including photos -- and thoughtfully labelled parts included with my order. In addition, I corresponded by email with Eric at Sailrite, prior to placing my order and he was extremely helpful. The Sailrite website is also filled with very useful info and videos.

Date of experience: February 12, 2018
New York
2 reviews
0 helpful votes
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Samples Received Promptly
February 12, 2018

I paid for Fed-Ex shipping for approx 10 samples. Worth the extra cost to receive the samples quickly.

Date of experience: February 12, 2018
Oklahoma
1 review
0 helpful votes
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Filled out the survey after placing my order and within 24 hours had a response to my question. This is the way customer service should work. Thank you Sailrite for the followup. This is one of the reasons that I bought my machine from you.

Date of experience: February 12, 2018
Illinois
1 review
0 helpful votes
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As expected
February 12, 2018

Service as expected. Only ordered samples. Subsequently ordeed fabric using a discount coupon included with samples.

Date of experience: February 12, 2018
Texas
1 review
0 helpful votes
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I made my order online then realized I needed to add to it. Because I called right away, they were able to add to my order. Much appreciated, Thank you.

Date of experience: February 11, 2018

From the business

At Sailrite, we’re a passionate crew of do-it-yourselfers who strive to equip and empower others to DIY for their own boats and homes. We equip you by being a one-stop retailer for fabric, tools, hardware, sewing supplies and even our own brand of Sailrite sewing machines to get the job done. Our extensive how-to section will empower you with the knowledge you need to make every project you can dream up a success.


sailrite.com
Columbia City, IN, United States