Sam's ClubReviews 644

Bought hams from Sam's club in the past Bought two hams one for Thanksgiving and one for Christmas gold wrapped double glazed fully cooked boneless spiral sliced. Open it Thanksgiving day totally processed no where does it say processed 25 dollars a piece family mentioned ham could here their disappointment

Sam's Club
1525 W Bell Rd
Phoenix, AZ ******* We just had an employee call us F*in a. S. s. H. o. L. e. S
R. E. t. A. r. D. s
Stupid F*s He also said "you think you can F*ing park where ever you want" This "employee" was upset because of where we parked, it was an "inconvience" for him to wait until I put my items in my truck. My total time to load my groceries was less than 5 minutes. I spoke to a manager about his behavior, he told the manager he did not say anything to us but "please move your vehicle", he also wanted the other employee who was getting carts to vouche for him. I cannot believe Sam's Club would hire someone like this His name is Micheal, he needs to be fired

Early last year I purchased a plus membership. I added my mother Kim (both of us live at the same address) on as the extra household member as I have significant medical issues and disabilities which at times restricts me. I have a primary immunodeficiency combination that many know as the "bubble boy" disease. Part of our treatment is to avoid other who may be sick. Picking up a bug can quickly become dangerous to life threatening. At first everything seemed to be ok until one day I couldn't sign in. I contacted customer service and explained. They said they "fixed" it. I went to log in and my name was changed to Kim. I've tried a few times to resolve this with no luck. My closest store is over an hour drive away with average traffic. A week to two back I tried to go. I was with a friend and my mom didn't come. They wouldn't let me purchase because I'm not Kim. I showed them the account in my phone and all and they didn't care. So I had to leave and drive the hour back home empty handed. I did request this to get fixed and it's still not. I needed to go to the store and don't want to drive an hour+ to find out the account was not fixed and denied the ability to shop. The other issue is I ordered some paw patrol shirts for my 3 nephews (3 orders, 1 for each kid as kids like mail) The order had the correct address. Other orders from Sam's had been delivered just fine. This time none of the orders were received. 2/3 has a delivery photo of someone's house that my sister didn't even know. She lives in a trailer. Sam's was quite adamant they were delivered and quite harsh. I explained numerous times the situation, they didn't care. I contacted FexEx and they were trying to help since it was their error. However the claim had to been either done on Sam's end completely or Sam's send a letter on their letterhead to FexEx giving me permission to file the claim. Sam's refused to comply. These two issues went in for months. Sam's didn't address everything in a message. They ignored parts. They accused me of not cooperating because I sent screenshots of over a dozen sent emails (that were in the same email thread to) proving I been trying. They refuse to change my name when that was my error. They refuse to cooperate with FedEx. They pretended I never responded (again sent emails either timestamps prove that but they didn't like it). Every time they did respond they would ask if I'm sure I want to cancel my membership still! Yes of course I did, I have no desire to shop them after those few months of getting nowhere. Unfortunately I paid with a gift card so I'm going to take that as a loss but I'm also done with Sams forever. Buyer beware.

This used to be a great go-to for bulk savings, but recent experiences suggest a noticeable dip in quality and overall store management. While the idea of getting more for less is appealing, the reality is often disappointing. My recent purchase of their pork chops was a complete letdown; out of 8 of them, 3 were visibly bad, too thin, or full of gristle. Unacceptable. The stores can be unorganized and the checkouts are notoriously long.

It should be a straightforward experience. You grab what you need and get out. But its inconsistent like going to a casino. Especially when it comes to advertised pricing. I went to the self-checkout line with a couple of items. One of them had a discount sign above it. I scanned the item and the discount didn't apply. I hope they would honor the price, but she didn't care. Very dismissive.

I canceled my Sam's Club membership on Feb 4,2025, and was told by their customer service that I would receive my $117.29 refund within 7 to 10 business days. It's now been almost three months, and I still haven't received anything. My original payment card has since been closed, and I've explained this to several agents yet I keep getting pushed around and told to "contact my bank," which I've already done several times. My bank confirmed there's no refund from Sam's Club and that without proof, they can't trace anything.
I even spoke to a supervisor, but still no real solution. This has been extremely frustrating and disappointing,

This is what I sent to the corporate office. This and many phone calls led me to cancel my membership. What I sent— I want to thank you for your time in reaching out to me. I will attempt in this communication to explain what has transpired with my recent transaction and why I am so dissatisfied with my recent experience. Yesterday, March 19,2025 I placed a delivery order for 12-2 p.m. I am responsible for caring for my mother who has Parkinson's. I am a diabetic. Both of us have health conditions that require us to keep a pretty tight schedule. I knew I would not be able to shop after work for a school party on Friday. I thought it would be great to shop online and have the order delivered. It would save me a lot of time to have everything directly delivered to school where the party would be. I was willing to pay a premium for this service. I wish I wouldn't have bothered because I had nothing but misery. I noticed at 3:00 that my order still hadn't arrived. I was worried at this point because our school day was finishing. I needed to leave at 4 to be home for my mom and begin preparing my dinner. When my duty was over at 3:45, I still hadn't heard anything. This is when the phone calls started. The first representative pulled up my account and said that the items were "on their way." I explained that it had said this message since at least 3:00 when I looked online and the order should have been there by 2 p.m. The representative then called the store to see if more information could be gathered. Several minutes later, I was told that no contact had been made, and no one was even picking up the phone. I was told that I needed to wait because delivery would be "coming shortly." This process repeated with another representative. The third person I talked to said that the store was contacted again and that no one was picking up. This person gave me the number; it belonged to a WALMART in Humble, TX not a Sam's Club. I looked up the numbers for the two Sam's Clubs nearest me. No one answered at the first location after several minutes of waiting; at the other location, someone picked up but then immediately hung up. At 6 p.m., my order still hadn't arrived. By this point, I am freaking out about my mom and worried for myself as well as we were both way off schedule. I would still need to drive home with worse traffic than if I could have left as scheduled and then cook dinner. I explained that I could no longer stay because my school was about to close. The last person I talked to said that they are often unable to be in touch with drivers or the local stores in situations like this and that there is nothing they can do on their end. I said I would need the items no later than March 20 at 10:00 a.m. Of course this time came with still no items. Today's schedule was even tighter, so I went on Instacart and had to place two orders (one from Kroger and one from Costco) to get what I needed. I had all my items from both of them in less than 2 hours. The items I wanted from Sam's Club cost me about $30 by my estimation plus a delivery fee and tip. The tip was refunded. The order finally got cancelled today. To get what I needed, I had to spend way more money than I should have because exact matches were unavailable. Today's purchases cost me about $120 plus tips to the drivers. I found it interesting in your email that the store is insisting that they tried to deliver not once but twice. I don't believe this to be true due to my multiple phone calls and nobody was able to make contact with the store (3 times) as I sat on hold for over 10 mins. Each time with nobody getting through or being hung up on. I find Sam's Club's service to be horrible. I have the service to make my life convenient. This experience cost me a lot of money, time, and stress. I have pretty much lost all confidence in this company and hesitate wanting any more interactions. The last person said that they are interested in making this right. I am willing to listen, but I am doubtful that much can be done at this point to right these wrongs. My current intention is to cancel my Sam's Club and Walmart+ memberships. I feel that I am entitled to what this experience has cost me monetarily because of your company's many errors (I am being very diplomatic here with my language unlike my phone calls). There is no way you could even come close to compensating me for the stress I experienced and my wasted time. If this was the first error with Sam's or Walmart+, I would still be very upset but perhaps more understanding; however, this is just the latest of MANY service problems. There are many options out there. I have never had anything even close to these problems with Instacart or most other delivery services. Thank you for your time. I look forward to hearing from you soon.

I found the Jimmy Dean Pancake & Sausage deal from their official website. It clearly states the deal ends 3-2-25. I went to the Evanston Sams club and was told that deal didn't exist. I called and emailed their customer service with the photo proof of their advertised deal and they rudely denied the deal by simply saying they couldn't find it. Such a big company/store with so dishonest/irresponsible attitude.

I have been a plus member and a business member since 1991. I JOINED IN 1991 in Ybor City, A Tampa neighborhood, I was so fed up i would have left by 2008 if my wife would instead shop with BJS or COSTCO, both of which i enjoyed simultaneous memberships with when i lived elsewhere. I had a car accident in 2005 leaving me without mobility. They always violated the spirit of the law w/r/t the ADA ad seldom offered accommodations. When they fail at something and accept a return it could take 90 days to geta refund after they accept the merchandise returned. Their internet service on groceries is abominable making substitutions you didn't ask for and delivering food that had spoiled. I paid for a delivery 24hours before it was to be delivered yet they took my money, promised delivery, didn't and expect me to wait 7 to 10 days for a refund I didn't ask for. I am disabled and depended on delivery. This forces me to pay a second time and no doubt they won't have everything I order, as had previously occurred many times. If after 34 years this is how they treat you no one that has a choice should give the business. My town now has close to 200,000 people and i pray competition comes to the area. I'm too far to receive delivery from BJS Iin the next town or i would have renewed my membership.

What a rip off. Let's see... Everything in stock shown on the web site until you want to put it in your cart and check out. Nope. Back-ordered. Or I have to spend $50.00 to get "free shipping" on my plus membership, but wait! No! Most items have an additional shipping charge of $8.00! Screw you too Mack. And the prices on most things are the same anywhere else except I don't have to throw expired Sam's Club items away because I have to buy way more than I can use. I can't understand all the people shopping there like their giving something away. Then again if people didn't except rubbish, all fast "food" joints would go out of business over night.

Discourteous rude expensive all the nastiness you would expect from a company like this!. Their products are garbage. Their service is garbage. And their employees are very disrespectful and rude!. Just look at all the other reviews on all the other websites and it will speak volumes!. I can't believe people pay a membership to be treated this way!. SMH

Jeremiah the GM, told his cashier's to refuse a refund on generators, even if they were not opened at store location 7950 Cypress Creek Pkwy, Houston Texas *******. Today (1/22/2024) when I went to take my generator back Tranika told Janet to not accept the generator and walked off. Janet was very respectful but Damien, Tranika and Beeia the manager lied for Jeremiah, with misleading a deceptive practices, when the refund policy proves that it could be refunded for the full amount. As me being a club member for 10 years to receive this type of deception. Although I didn't purchase it from that location, I'm still a club member and deserve to be treated fairly, without prejudice! Jeremiah told my Aunt, just because the storm didn't hit to hard, we shouldn't bring them back but my daughter birth is this weekend and I spend that money for the emergency and still want to move forward with my daughter's 1st birthday party. I deserve the same amount of the value of the generator from all of their pay checks for falsified information because it caused me to become overly stimulated without a cause. I called the Corporate customer service line and Sofia told me I was right and deserve a refund. Tranika was rude from the time we walked in and as my Aunt asked a question about the policy, she instantly went into defense mode, saying we're wasting our time, when I told her she was just asking a question and she pretended she was talking to Janet, while she was looking at my Aunt. Both managers and Tranika told me I had to wait until Jeremiah comes tomorrow inorder to see if he could override the transaction. Instead I went to the location where I got it from and returned it without a problem and was out the door in a flash! I believe they need to demoted of their positions because they refuse to honor me as a longevity member and for the devalue of SAMs being an established company for the betterment of We The People.

I PURCHASED CHECKS THAT CAME ALMOST A WEEK LATE! THEY STARTED ON THE WRONG NUMBER! I HAVE 4 PACKS WITH THE SAME CHECK NUMBERS! I HAVE MISSING CHECKS THAT NEVER ARRIVED! I WAS TOLD THE MISSING CHECKS WERE NOT THEIR PROBLEM! I HAD TO FREEZE MY ACCOUNT! I HAVE BEEN A MEMBER SINCE THEY OPENED, AND THIS IS HOW THEY TREAT ME! I WILL NOT RENEW MY MEMBERSHIP! TIME TO TRY COSTCO!

Joined as a plus member for free shipping and to earn an extra 2% back in rewards. Neither are what was promised.

They now require a minimum $50 order for free shipping and do not pay the 2% for shipments.

I am physically disabled and have difficulty shopping in store so the free shipping is essential. I also live on a very fixed income so that 2% not being credited is a slap in the face.

Very disappointed with Sam's club and their changes.

Went to samsclub and had my sister pay for my items and I wasn't planning on renewing my membership because it's not worth it going to samsclub so samsclub took 50 dollars from my sister's debit card because they couldn't get it off mine and she is not a member. That's crazy. Samsclub quality of food has gone down and you have to stand in line to enter the store and stand in line to leave. Samsclub really needs to change.

This is a message to the general manager of Sam's Club in Charlottesville, Virginia. The Sam's Club in Charlottesville, Virginia does not have many of the items I need, such as Quaker Old Fashioned Oats 160 oz., 2 pk. (Old Fashioned) nor Member's Mark 100% Psyllium Husk Fiber Capsules, 800 ct. Recently, this Sam's Club started selling Chinese Green (Shanghai Boy Choy) in a 2-pound package. But it only indicates the packing date without telling the best day of sale. Most of the time, the leaves have turned yellow but still remain on the shelve. I had to buy the fiber and old fashioned oatmeal from Costco. I have Sam's Club Plus Membership for years. The city has both Costco and Sam's Cub. Now I am thinking about giving up Sam's Club and shop in Costco only.

Ordered a massage chair. Aknowledgement had incorrect sales tax based on list price not sales price, a $140 difference (you DO NOT charge sales tax on the discount amount and verified this by state statute definition of "sale price"). Brick and mortar location was no help and could do nothing until an invoice is generated. 4 phone calls to customer service totalling 108 minutes. Was disconnected twice after lengthy waits. Tried live chat and was also disconnected twice after 15 minute waits. Finally reached a "manager" via phone and told him to cancel order, period. He provided me with a reference number and simply put me back in queue. Interesting that every wait message said I was next in line with exactly a 36 minute wait, total BS. Hung up. No way to cancel order on line. Total incompetence and truly believe this is all a stall tactic to get you to give up. I will simply refuse the order when it arrives. Will never use these morons again.

Why does Sam's Club operate with such deceptive practices? It literally pulls all of its members' mark items off if there is something terrible on the news or in a college town on move-in weeks. The point is your regular customers are noticing this deceptiveness.

Sam's Club, Montgomery, Alabama. 2 - African American sales associates and 1 - automotive tech started stalking me, showing up where I was and following me. I bought tires for me car there and provided my cell phone number for a tire rotation. Then they started getting into my car which means they copied the key fob code. I changed the car door lock and they were still able to get into my car.