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Seating Mind Reviews Summary
Seating Mind has a rating of 2.8 stars from 449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Seating Mind most frequently mention customer service, credit card and aeron chair. Seating Mind ranks 9th among Office Furniture sites.
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Overall a great experience...took a bit long to deliver but worth the wait!
They shipped us the wrong chair, and rather than providing us the right chair - they offered us a discount on the chair we didn't order. Then they were out of the chair we ordered. Sounds like a bait and switch. Rather than going above and beyond for their mistake - they made the whole situation a complete hassle and made us ship back the wrong chair with no replacement of a comparable chair.
Same chair I have in the office and it was a great price. It arrived in pristine condition and was easy to put together and adjust making working from home back pain free. Customer Service was responsive to emails.
I ordered a Herman Miller Equa chair through this company. I never received the chair for nearly a month. My pay pal account was deducted the day I placed the order for the chair. I called the company three times, and was not able to talk to a customer representative. I emailed the company four times. They finally responded with " the label was lost and we'll get the chair sent out." I was told I would receive a discount for the extreme delay receiving the chair, but there was no discount. I have tried multiple times to contact them via e mail and I get no response.
It was very quick but no instructions or tags were included.
Great!
Cancelled my order because I never got the chairs as promised. Still have not received my refund and can't get a response from them.
Good pricing, great product, packaging could have been better (double wall cardboard).
Easy check out process. Great pricing.
Right chair/right price
I ordered a NEW GREY Aeron and got a used black one instead. They wouldn't acknowledge that it was used. I even ordered the additional soft wheels which they threw in the box instead of putting on the chair leaving me with the casters on the chair that showed obvious use. When I sent a pic they saw the one good wheel I had installed and accused me of trying to scam them. I have put in a Paypal dispute. DO NOT ORER FROM THESE SCAMMERS. They offered me a "refund" of $50 off the price I sent only they never even made good on that. Three times they delayed and then said they changed their minds.
I purchased an Aeron chair for about $400. The seat frame cracked after less than 9 months and I was told the piece would be replaced if I sent photos and my order number, which I did. After chasing the company for several months after that, I was finally told the crack was normal wear and tear and I should crazy glue it.
A great experience from start to finish!
First time using this website. Will let you know what I think. I did the "make an offer" thing and the counter offer was the same as the price shown in the first place so that was kind of silly.
The pictures and details could be better
The seat is not refurnished as expected. It looks very old and dirty everywhere.
Site was easy to navigate. Adequate product information. Fair price. Chair was a little more worn than expected but will still work great for my purpose.
So far so good for a work from home office chair.
Fantastic.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members