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The company has garnered a mixed reputation, with some customers praising its extensive financial information and valuable insights, particularly for small-cap investments. However, significant concerns persist regarding customer service, particularly in handling subscription cancellations and refunds. Many users report dissatisfaction with auto-renewal practices and a lack of responsive support, leading to feelings of frustration and distrust. Additionally, the perceived quality of content has been criticized, with claims of biased analysis and unreliable contributors. Overall, while the service offers useful resources, its customer service approach requires substantial improvement to enhance user satisfaction.
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Very good portfolio of authors and writers of comments, I enjoy reading it all. You can always add new interesting source of informotion to be followed by you. Nice job.
Seeking Alpha is a great app that provides a high degree of stock analysis to aid investors in choosing great stocks and etfs. I do a lot of financial research and have come to rely on Seeking Alpha for the bulk of my financial information. I look forward every morning to great news and insightful articles. There's not a better financial app available anywhere.
Thanks for your wonderful feedback, Samuel!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
I think that the site is first-rate and loaded with valuable information. I am happy to be a part of it and have been for a number of years now. They present quality opinions and analysis of stocks and economic conditions.
Thanks for your wonderful feedback, Donald!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
Their equity ratings are on target. I am a new subscriber and up $2K in one month. There is a lot of valuable information in this site.
Thanks for your wonderful feedback, Pete!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
I'm French but I invest mainly in US stocks, Seeking Alpha is my favourite website to help me in my stock picking research and to get reliable informations about stocks and companies.
Thanks for your wonderful feedback, Fabrice!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
The best analyzes and reviews. Very professional and precise.
I like the in-depth reports and invest based on the recommendations. The possibility of setting up a sample portfolio on the platform and the automatic evaluation of the portfolio is unique.
Thanks for your wonderful feedback, Eugen!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
Good analysis by various contributors. The portfolio structure is very helpful, includes 3 different equity ratings. Timely e-mails about new analysis by independent sources. Brief hi-lite with Indepth info if user wants to read more.
Thanks for your wonderful feedback, Andrew!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
Searching for useful and unbiased information is not easy. SA brings the opportunity to find just in one website all what you need to know in your trading day for an affordable cost. I am a retail investor and SA is the perfect tool for me.
Thanks for your wonderful feedback, Victor!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
Analyst reviews are amazingly detailed and helpful to identify stock pros and cons, stock assessment and performances are very detailed too, all preferred stocks are downloadable into Excel. I greatly improved by performance with SeekingAlpha and will continue to use it in the future.
Thanks for your wonderful feedback, Sylvain!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
Top value for the subscription cost. SA blows Dividend.com, of which I'm a paid subscriber, out of the water. I like SA better than Yahoo Finance Plus, as well.
Thanks for your wonderful feedback, Robert!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
Seeking Alpha's service is very good. It is better than Motley Fool and Market watch. I like my portfolio list with the analyst ratings and ability to add your own note to a stock and the news/articles on each stock in my portfolio ".
Thanks for your wonderful feedback, Fahim!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
I like the different editorials. Especially those from both sides of the coin. Then it leaves me to make a decision. Some very good authors and analysis. I would be willing to pay extra for live after hours quotes as these seem to not be live Alpha Picks has surprised me as they appear to be pulling rabbits out of a hat with companies totally not on my radar, and are outperforming my own choices. The company appears to be well run and very focused, not trying to be everything to everybody. If not a subscriber I would highly reccomend giving it a try.
Thanks for your wonderful feedback, Ed!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
I experienced a temporary problem with Seeking Alpha and contacted the support team. My issue was resolved quickly and efficiently. Their communication was great and I honestly will say that it is the best customer service I have ever experienced
Thanks for your wonderful feedback, Tim!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
They are totally unreasonable. Charged my credit card and I called them to notify as soon as I received the charge on my statement. They said it had been over 24 hours so they couldn't do anything about it. 24 hours? I asked how I can call in 24 hours for a charge I wasn't aware of. SCAM ARTISTS. This is the company that once they get enough bad reviews changes their name and does it to people all over again. So sad.
These bunch of THUGS praying on financially naive people. They renew subscriptions without sending you a notice so you never know of renewal until when the statement comes and if you reach out to them as soon as you come to know of charge, they site baloney agreement clause and refuse to refund. NEVER Subscribe.
Seeking alpha has provided a prorated refund for an annual subscription that the author suspended activities on after I complained.
I now feel I have been treated fairly and I do find seeking alpha to be an excellent source of investment information.
Had problems receiving my subscription issues and updates from Seeking Alpha, but support was always able to resolve any problems within 24 hours. I finally switched my email provider as suggested, and the problem appears to have been permanently resolved.
Thanks for your wonderful feedback, Michael!
It is our endeavor to provide you with the best user experience, and we're delighted to hear that our customer service team was able to help:)
Best,
The Seeking Alpha Team
I would encourage any investor or trader to check out SeekingAlpha. I took advantage of their 2-week trial period. I'm glad I did.
I'm pretty new to investing in equities. I've owned only mutual funds through my 401k. However, I'm now retired, and I'm learning to manage my retirement capital and do my own investing. It's important to me to treat it like a business.
During my trial period, I did as much reading on their site as I could. As it turns out, it's beyond the level of information I can absorb as a newbie. I decided not to subscribe at this time. At some point in the future as my level of knowledge increases, I'll definitely try SeekingAlpha again. There's likely a future time when I'll find their content beneficial toward my investing goals and more than worth the subscription price.
If you're unsure and haven't explored what's available on SeekingAlpha, treat yourself to the 2-week trial and dig in.
Thanks for your wonderful feedback, Dan!
It is always our endeavor to provide you with the best user experience help you make better investments decisions, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
This is unfortunate. They say you read articles when you haven't. Says you reached an article limit even when you haven't read any articles. Then a banner pops up and says pay $99.99 for unlimited access.
Hi Jim,
Thanks for the feedback, and apologies for any inconvenience.
In order to continue providing our users with outstanding financial analysis and news, we changed our Paywall policy in January 2021.
You can read more about this change here: https://seekingalpha.com/article/4396836-important-update-for-seeking-alpha-users
There is a monthly limit to how much you can read. This limit is dynamic to the individual member, based on the device they use, the traffic source, and a number of other parameters. It resets itself every 28 days.
If you want to keep reading past the limit, you can start your free-trial of Seeking Alpha Premium. Premium, apart from providing you unlimited access to analysis articles also provides you with many other powerful tools that can help you with your investing. You can get an overview of the service here. https://seekingalpha.com/article/4295333-seeking-alpha-premium-overview
Furthermore, it is always our endeavor to provide you the best of the user experience and we are relaying your feedback to our product team for further review and consideration.
For any further information, please write to us at subscriptions@seekingalpalpha.com and mention that your request emanates from Sitejabber and we assure you one of our customer care representatives will be more than glad to help.
Best,
The Seeking Alpha Team
Total scam... I thought I had paid for premium but got useless email letters "alpha picks" service...
Hi A.R,
Thanks for the feedback, and apologies for any inconvenience.
Please note that subscription information and billing terms are mentioned on the checkout pages of our subscriptions. We only charge once you authorize the payment.
Having said that, it looks like you inadvertently subscribed to Alpha Picks and not Premium.
Since we endeavor to provide you with the best user experience, we'll be happy to help you switch to the correct subscription you were interested in. Please reach out to us at subscriptions@seekingalpha.com, and one of your customer care representatives will be glad to help straighten out your subscription.
Thank you, and we are looking forward to hearing from you.
Best,
The Seeking Alpha Team
Answer: Hi Ramakrishnan, thank you for reaching out! Can you please send us an email to subscriptions@seekingalpha.com together with your device model and OS version so that our tech team could investigate this further? Screenshots would also be most helpful, if possible. Thank you, Richard from Seeking Alpha Customer Service.
Answer: Hi Ramakrishnan, thank you for reaching out! Can you please send us an email to subscriptions@seekingalpha.com together with your device model and OS version so that our tech team could investigate this further? Screenshots would also be most helpful, if possible. Thank you, Richard from Seeking Alpha Customer Service.
Answer: There was only one question in the are of your question: it was do they work in eastern time zone? I'm in the Central time zone and all times reflect my time. Although I didn't see any option to change to Eastern time. If I had to guess, I would think it could set local to members because they got everything else so right.
Stock market Insights & financial analysis, including free earnings call transcripts, investment ideas and ETF & stock research written by finance experts.
Thanks for your wonderful feedback, Marian!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team