SelectBlindsReviews 9,124

When we measured the blinds, we measured to fit the inside of a window not realizing that when they make the blind, they take a 1/2 inch off of your original measurement. Why would they do this? So you're price range goes into the next pricing tear if you want your 1/2. We order Select Wave Faux Wood Cordless Blinds. They are straight plastic. Disgusting and pissed that I wasted my hard earned money on this crap. Will not return, because technically, nothing is wrong with them. READ the specifications and beware that the quality is not good.

My shades have come non functional, wont roll up, hang crooked, parts missing... customer service basically says that all these issues are normal and there isn't anything they can do. Normal to have a roller shade that rolls down but wont roll up? Really? I asked why if it's normal they don''t say on the web site that it will be a considerable amount of work, with multiple efforts and some developed talent to be able to get the roller shade to roll back up? They have no answer. The problem? They don't make anything at SelectBlinds - Select Blinds is a marketing company that takes your money, sends an order to a variety of partner companies who stamp their brand on the order. Since they don't make the product they don't service the product. Since the products are so cheap most/many customers will have problems, and as a policy, they keep your money and tell you that you are out of luck. That you can buy additional replacement roller shades at a discount! What nerve! No wonder they are among the lowest ratings of any business in America.

I ordered three identical blackout shades in May of 2020. Despite their order timeline that estimates a couple weeks until they arrive (for fabrication and shipping), they didn't arrive for almost two months.
When they got here, upon trying to install, I realized that they were slightly too large. This issue was on me - my window frames turned out to not be plumb from top to bottom, so they had to be remade. (All identically measured windows were all made 1/2" too wide).

After emailing to get this issue corrected/replacements ordered and not getting prompt responses, I called and spoke to a representative in an attempt to expedite the correction. He stated it would be taken care of and he'd call me back with an update on arrival (since I was concerned it'd take another 2 months). I got no call back.

I called today to get an update, and the representative said I'd need to pay for two of the three blinds because they "only offer free remakes for 1 blind", despite what their returns/exchange policy says "We also offer free remakes on "oops" orders where customers have made an error in measuring their windows" (explicitly states in the plural sense). Additionally, considering my windows were identical (only one measurement was given for all three windows), this wasn't three separate errors - it was just one.
Additionally, they are attempting to charge me over $100 for each of the two blinds - which is more than I paid for my entire order of three!

After sitting on hold to speak to a manager to (hopefully) get it straightened out, I was hung up on.

There is still no resolution. I'm out a couple hundred dollars, have blinds that don't fit, and a company that won't honor their own returns/exchange policy and seems to instead have a policy of frustrating/exhausting their clients to the point of giving up, rather than "guaranteeing 100% satisfaction" - it's an utter lie.

I recently ordered "light filtering" blinds from Selectblinds.com. They are very cheaply made and do not filter very much light at all. After speaking with customer service about my displeasure, it became apparant to me that they had no interest in making the situation right. To make matters worse, they consistently stated they were sorry that the product was unsatisfactory and strive to make customers happy all while not doing anything to fix the problem. I would think twice before purchasing any product from Selectblinds.com as they do not back their product at all. I would suggest going to a retailer or another custom manufacturer that backs their product 100%.

I purchased the blackout blinds 1 year ago for a large window in our house.
The quality on arrival was slightly questionable due to the large seam in the middle of the blinds not being entirely joined properly, allowing light holes to spill through. Pictures of this attached. (the dots)

This by itself bothered me, but being reasonable decided not to push for a return immediately after receiving. I was prepared to live with it.
This was maybe my biggest mistake.

During the course of the next 10 months the blinds literally starting falling apart at the seams.
Large tears were forming, fraying on the edges, as well as the blinds peeling apart.

I contacted customer service around the 11th month of having them, with a very clear cut email outlining the issues, with photo evidence.

I was more or less told that they dont see these as quality issues and accused our family of doing something to the blinds.

The accusation is ludicrous and offensive.
The blinds were professionally installed and were treated with care.

Needless to say the original problem with the seam being joined should have instantly warranted a return or replacement under warranty, but none the less, they outright rejected any repair or responsibility.

My case was escalated all the way to the top of management, and all efforts to get this company to view as a quality issue to be repaired under their very own warranty policy was rejected.

Please beware when dealing with this company. They will not stand by the product, and the warranty they put on the site when selling blinds they will not honor based on the simple accusation of 'you must have done something to our product'

Spend the extra few bucks, and go to another company that looks after customers and honors warranties.

Never again.

After spending $2,400 on Lifestyle solar blinds that were actually measured for outside mounting instead of the inside mounting that I wanted thanks to their super confusing and contradictory measuring guidelines, I was sick to hear from their apathetic phone support team members that the return policy they advertise is actually only for ONE window on ONE order, which really didn't help my 17-window investment. Not wanting too eat $2,400, I then requested the hardware I would need to make the blinds outside mounts, and was told FOUR different times by four different people on four different phone calls that they would make the request and someone would get back to me. No one ever did, and I was disgusted and gave up. On the one window we were able to make the sizing work for, the shade has to be weighted down because it snaps back up on its own. Super poor quality product, awful measuring instructions and zero customer support or return policy. Stay away.

Ordered a shade thinking it was going to be 1-5 days to be made as shown on their web site; 3 weeks later I checked on it and it was still a month out; was told by customer service the blinds are made in Asia! Credit card was charged as soon as the order was placed though; tried to cancel 2 days ago and no confirmation, called and talked with an uninterested customer service rep who stated it takes 24-48 hours to post. Isn't 2 days 48 hours?

Please make sure IF u decide to purchase from them that you order each blind separately. For one they have a return guarantee only on one item per order. So all 4 of my skylight blinds were incorrect and I can only return 1 to fix. The other 3 I can buy again at 10% off. The customer service has been nice but the return policy is not even close. It even mentioned on the website you can return if not fitting correctly. But again only 1 return per order. I paid $500 for these blinds and now can't use any of them unless I find someone else to fix there mess. Never again and I should have used my local person. And it took 3 months to get them. I would get a new update every 2 weeks saying sorry bc of Covid we are behind. But if u were closed say u were closed. As I later found out the manufacturing was not open for a while so nothing got done. Had I known my local guy could do and I could have cancelled. So stay clear and I would not recommend. I was able to take these blinds to a local person who says he can fix them for $70 and even mentioned the hardware is cheap and for what I paid for now. I could have gotten there blinds with a better warranty for just a little bit more. So shop and support local. Good luck and be aware on selectblinds.com.

Ordered gray blinds and received bright white. Called to say I want to return them and get a refund and was told they don't offer refunds on custom items... when by definition custom means to ones specifications... mine being gray not white! CS Rep said best they could do was give 20% off, and send new ones, but I need blinds in a room for visitors that will be here before new custom blinds would arrive... and I already ordered "custom" blinds and they sent the wrong ones, so I'm not exactly confident in their ability to deliver on their promises. Go to Lowe's and order blinds people, save yourself the hassle.

Select blinds is an awful company. I tried to reach out to them for guidance on an order, and after waiting for days, I basically got a non-answer to my questions. I then ordered blinds per the instructions on their website, and waited for 8 weeks for them to ship.

When I get the blinds? They're too long because I allegedly clicked "outside mount" rather than "inside mount." The picture of the product shows an inside mount, and I'm confident that I selected inside mount.

I reached out to customer service, and they replied basically saying "too bad."

I had been using this order to test the concept in my daughter's room before outfitting the skylights throughout the rest of my house.

I'll definitely be choosing a different company now.

SelectBlinds is an online company offering various window treatments for sale. We are remodeling our house and purchased shades from them. The shades came with brackets that curl around the front of the shade. Not the hidden brackets as shown on their website. Furthermore the brackets came in bright white and did not match the color of the shade. I contacted customer service numerous times and they would do nothing for me. I told them I wanted the product they depicted on their website, not the one they sent me. They did nothing for me. Then finally they tried to bribe me with some small amount of money off, which we did not accept.

Terrible customer service and unclear directions for ordering the correct product. I bought 2 sets of light filtering fabric blinds for the windows in my bedroom with an inside mount. I took the measurements very carefully according to the instructions, but did not realize until the product arrived that the window was too shallow with its molding for the inside mount bracket to fit properly. I found out later that the only way I would have known this before purchasing the product was by clicking on a tiny question mark item barely visible, on the far right of the screen.
The first time I contacted customer service I asked if there was a possibility to either exchange the product or receive a store credit. The customer service rep responded she would get back to me, but never did, either via email or my phone number. After waiting a week, I called back and spoke to another customer service rep who was curt and condescending. He told me that I could either rip the beautiful molding off my windows to fit the blinds or forget about it because there was no way he would even consider giving me a break. The phone call finally ended with repeated snide comments about how I should "just have [my] husband call back."
Thanks, Select Blinds, for your complete lack of communication, flexibility and manners. I just bought a new house and would have spent A LOT of money using your services if you guys weren't so sadly unprofessional. Good thing my friends in the neighborhood who are also redecorating won't be using your services either... Have a nice day!

I ordered from SelectBlinds.com previously and had a good experience. Second time around, and not so good. Customer service has gone incredibly downhill. I placed my order on April 12th. Early May I contacted them to inquire since I had received no communications from them. They advised me the order was in production. A few days later, I get an email saying my item is on backorder and won't ship until June 15th at the earliest. I waited until early June to contact them again to see if the backordered item(s) were expected to arrive on time for me to receive my item around June 15th. At first the rep had no information, then when I inquired about cancelling, all of the sudden they suddenly knew info! Magic. I asked for a guaranteed arrival date since I had already been charged for the item nearly 2 months earlier. No guarantee. So I asked about cancelling and receiving a full refund. The rep said they would write the warehouse and let me know if it was possible. Warehouse confirmed via email that my order was cancelled with no other details provided. Next day I see a credit on my card for less than the original amount I paid. Can you believe they tried to keep the handling fee?! I had to waste more of my time to write them over the handling fee over an item they couldn't even fulfil! Unbelievable. I can't believe this company. I should send them a fee for holding my money for 2 months with no product to show for it!

I was never so amazed with any online shopping experinece as this one! So smooth! So easy! So inexpensive! Just simply wow!

I followed the directions for measuring and after speaking with someone both by chat and phone, I placed an order in early February. Then the wait began. Finally we received it and my husband opened the box with the parts. We were missing 5 pieces. We were told they were back ordered and we should have them in a month. We were in a rush for this so I tried to cancel my order but they wouldn't let me. From my go round about that, it is worth noting they do not accept returns. The month came and went and no word. Finally I called again and was told they would be shipped out. After waiting weeks, we got some of the parts, but again some were missing - the ones we needed to hang it. Spoke with someone again (working from home due to virus) and got the rest of the parts just over a week later.

Finally opened the blind to put it up and discovered the bottom edge inners were one inch shorter than the blind on both sides causing the material to crimp down around it and leave a small hole and creases. That doesn't even include the fact that it was nine inches longer than we needed. Tried again to return it and they said that is how they make them and would do nothing for us, not even remake it. After all this, we were finally able to hang our blind, just about three months to the day after it was ordered, with it sticking out over 4 inches on both sides of our window. Oh, and the entire edge of the blind itself is creased and looks bad, and one to the pins on the valance is broken off and I'm not contacting them anymore - I'm sick of it. Sure wasn't worth nearly $300.

Customer service people are very nice, but the company is horrid and management won't do a thing to help their customers. I can't even find how to get off their constant e-mailing list. There is no place to unsubscribe. I would not recommend this company at all. Another point to mention, I read their reviews on their website and tried leaving one myself. They deleted it.

I ordered a pair of blinds for my office at the hotel. After wondering why it was taking so long I checked the status of my order to see they pushed it out a month. I understand that their plant was shut down in CA due to Covid-19, but I needed blinds. I contacted them and they said they would cancel and reimburse me. After a few days I noticed no credit was given. I called and they told me that I was not "guaranteed" a full credit and that magically my order is being made. I already bought blinds elsewhere after waiting a few weeks for SelectBlinds. And they told me I should read their terms of service and will only refund 80%. They also informed me that if i dispute then I will have to wait and will not get anything back.
This obviously is a company of low morals and one lacking an ethical standard. They should receive a negative 5 star rating. I will obviously be passing along to other hotel General Managers, General Contractors and people I connect with in the industry to let them know this is not a place to do business with.