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ShapellxReviews 14,068

4.4

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From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,860
value
45
quality
3,450
This company responds to reviews on average within 1 day

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29,119 reviews

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California
1 review
0 helpful votes
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Product shipped and received well but the item doesn't completely fit me. It fit well on the hips but is too big and bumpy with pockets of bending material around the latches at the high waist. I am probably between sizes as I am losing weight. I can use it with other outfits but not the dress I was going for. Still will use it tho.

Date of experience: December 31, 2025
Indiana
1 review
0 helpful votes
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Customer service
January 9, 2026

I put the wrong address and they changed it in no time to the correct address and it came the next day. Best service I've experienced especially around the holidays.

Date of experience: December 31, 2025
New Jersey
1 review
0 helpful votes
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I was disappointed because your cool outfit needed a zipper... I could not get it over my bottom---the large black one.
The Red one was for my daughter. And she looked cool but it was way too long.
Unfortunately nether one worked out and I am returning them.
I did receive your suggestion note of keeping them and getting another one of your products. I don't think I'm doing that. But I will look at your site one more time. Thank you. Roseanna Wickliffe

Date of experience: December 30, 2025
Florida
1 review
0 helpful votes
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Magic
January 9, 2026
Updated review

My experience with the shape war is great. It has tummy control a little bit of butt lifting very comfortable very seamless perfect shape wear

Date of experience: December 30, 2025

Good experience
December 28, 2025
Previous review

Good experience

Date of experience: December 18, 2025
Florida
1 review
0 helpful votes
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Not Good Quality
January 9, 2026

I bought the One that $58 Bra. Without the wire and it is pushing down my chest FLAT.
But it says i can't return it when its washed well i try stuff specially Fabrics after i wash them. Now they're not useful because im not gonna walk around like of a very flat Chest. Worst i but 2 of them. But yet i cant return it. Just sucks. So its not worth to buy.

Date of experience: December 30, 2025
Kentucky
1 review
0 helpful votes
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It's amazing in the beginning
January 9, 2026

I have purchased items from you guys over the last year or so. I have also gotten a few from the store on amazon. They always work great in the beginning but even though I never put them in the dryer and wash them accordingly, it's like they wear out super fast. I know they fit me so I'm not stretching the material myself. It's unfortunate because I keep spending money on the same idea of things and only getting a few really good uses out of them.

Date of experience: December 30, 2025
California
2 reviews
0 helpful votes
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Really high quality swimsuits
January 9, 2026

I've purchased a swimsuit when I was 70 lbs heavier and it was my go-to swimsuit as it was high quality and supportive. I'm only buying new because I need a smaller size.

Date of experience: December 30, 2025
Nevada
1 review
0 helpful votes
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Nice just can't figure out sizing
January 9, 2026

I received three and would like to exchange 2 of these. I can't figure out how to order the right size
The one that I wore on was very tight around the bottom but the cup size was too large. Your expertise is very much appreciated Thank you!

Date of experience: December 30, 2025
Florida
1 review
0 helpful votes
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I've never in my 66 years thought I would ever find a secure coverage long line bra like my mother's long line bras from the 50's!

Date of experience: December 30, 2025

I love the real life presentations with all of your...
December 25, 2025
Previous review

I love the real life presentations with all of your garments and bras! I can't wait to receive these secure fitted bras! I lost 76 pounds and my skin is loose every where, especially under my arm fat..

Date of experience: December 15, 2025
Alabama
1 review
0 helpful votes
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Amazing service & products
January 9, 2026
Updated review

I received my product in a reasonable time frame & it was amazing as always. I previously purchased some shapers at the beginning of the year, but needed to size down so I ordered 2 more!

Date of experience: December 15, 2025

Ordering was easy and my shipment came quick.
December 25, 2025
Previous review

I ordered my items too small and I was able to exchange them hassle free and quickly.

Date of experience: December 15, 2025
California
1 review
0 helpful votes
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Great!
January 9, 2026

My wife loved it. Wife and I go to the gym 5 times a week and she'll wear it 2-3 times while she uses the stair master and not when lifting weights.

Date of experience: December 30, 2025
South Carolina
1 review
0 helpful votes
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Bootie Garments
January 9, 2026
Updated review

I ordered a bootie lift garment, size XL. Everything thing I wear is XL, however this particular garment is super tight and uncomfortable. I have bought another type from your company with the same size and it worked perfectly and with that being said I would like to return or exchange.

Date of experience: December 30, 2025

Joy Armstrong I was looking for bras that I didn't have to hook due to surgical reasons and I found these bras to be what I thought I would need, but they constantly slide off of my shoulder.

Date of experience: December 17, 2025
North Carolina
1 review
0 helpful votes
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Lack of communication
January 9, 2026

I had ordered a product that I still have but can't use because it rolls down my back. I reached out and emailed the company about it after receiving the product and someone got back to me some time later which I can't remember the outcome at the moment but I wasn't able to return the item for something reason, I believe they were just allowing me to get a discount or something like that. Ive only worn the product once and still have it in hopes that one day I'll lose my back fat so it won't roll down. The only reason why I brought the product was because the reviews said that it wouldn't roll down and that was a complete lie and now that I think about it, the representative told me that I just needed to get a bigger size which I couldn't explain when I told her that I had gotten the size that fit me perfectly, it just rolls down in the back and won't stay up for nothing. It's so unflattering and I just don't wear it.

Date of experience: December 30, 2025
New York
1 review
0 helpful votes
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I love my garments from Shapellx
January 9, 2026

The beautiful quality and the attention to details to make sure the fit is excellent. And garments make me feel sexy because I look beautiful in my clothes.

Date of experience: December 30, 2025
Illinois
1 review
0 helpful votes
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I couldn't be happier.
January 9, 2026
Updated review

Absolutely gorgeous. It's a great product everyone should at least try it once. I'm looking forward to doing more business with this company in the future.

Date of experience: December 30, 2025

Outstanding customer service.
January 5, 2026
Previous review

I bought a gift that was the wrong size and color. Customer service quickly help to rectify the situation and to get my order shipped out to me.

Date of experience: December 26, 2025
District of Columbia
1 review
0 helpful votes
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One time before I ordered the wrong size. I wasn't returnable because it was an under garment so they sent me another in the right size

Date of experience: December 30, 2025
Virginia
1 review
0 helpful votes
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Customer service
January 9, 2026
Updated review

Best customer service team ever.
I ordered a waist shopper and needed to size up.
The customer service team responded during the Christmas season with a prompt exchange.

Date of experience: December 30, 2025

Hoping it helps in training my waist smaller
December 27, 2025
Previous review

Hoping it helps in training my waist smaller.

Date of experience: December 17, 2025
California
1 review
0 helpful votes
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Love it!
January 8, 2026

Really big girl friendly options. It's crazy how so many places cater to the smaller women who really don't need to control as plus size woman. I'm happy with all the different options that smooth us and suck our stomach in but not make our backs look bigger lol thanks!

Date of experience: December 29, 2025
New York
1 review
0 helpful votes
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Love the product
January 8, 2026
Updated review

I love the products I ordered and they didn't take very long to arrive. They make my clothes fit better and are comfortable to wear.

Date of experience: December 29, 2025

I love that shapewear
October 21, 2025
Previous review

It's one of the better quality shapewear items I have and I've tried several brands.

Date of experience: October 11, 2025
Florida
1 review
0 helpful votes
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Will Not Order Again
January 8, 2026
Updated review

If you are a plus size customer, buyer beware. What they advertise as 3x is NOT. Sizes are way off for plus sizes.

Also, their return system is awful. Returns should be easy and they are not.

Quality of products looks good.

Date of experience: December 29, 2025

You need more plus size models
December 24, 2025
Previous review

You need more plus size models.

Date of experience: December 14, 2025