On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have tried a lot of butt padded shape wear before from other companies. The underwear styles I've tried often show panty lines and then your butt cheeks peek out the bottom- double cheeks are not cute. Others I've tried are too drastic or kinda flat. This shapewear suit is absolutely perfect and I love that the bra is lined but not padded, I definitely don't need more volume there. I'm 5'5, bra size 36DDD, 150lbs and I bought the size Large. I may have squeezed into a Medium just fine but I was worried about my boobs spilling out. The large just barely fit my boobs, there was definitely a little muffin-top seen through my shirt and I had to readjust often to make sure I stayed in the cups. Even though it means less support, the low back style is really nice because it completely eliminated my back fat. The large was super comfy but offered very little compression which I'm fine with, I just wanted the illusion of having a butt for the first time in my life lol.
My hubby loves my body already but he was very enamored with how good my butt looked the other day in my pencil skirt! I will take this secret to my grave lol I will never let him see this shapewear but I thought I should mention that if it fooled my hubby, anyone else will think it's your natural curves too!
I am 230 and I got a 5X in size. This waist trainer provides back support and I am not as hungry when I wear it. I also wear it when I exercise and the sweat pours off. It is easy to clean as well. I am coming back for another one and I am telling my friends. I have had my current waist trainer for 3 years.
My previous shopping experience was quite pleasant. The entire transaction took less than 5 minutes, and I received my merchandise within a reasonable amount of time..
Shapelix has quality merchandise and my online purchase was processed rather quickly.
Very nice shape wear seamless under my clothes it snatch's me in the right spots and doesn't give me that uncomfortable feeling like other shape wear I have purchased from different places I give this a 10 out of 10
When I placed the order it said the item would be delivered by the 9 or 10 of Dec. I didn't receive the package until Dec 13 late in the evening. And getting in contact with someone in customer service was awful. I attempted to several times starting the 11 of Dec. I believe. And I never Could speak to anyone live. The chat was not helpful. And the emails were delayed and not helpful. Your product is great. But your customer service methods need major improvements.
Love that the product is thick enough but have a great sheer on the stocking love love love this product and every other one I have ordered
In person, I don't like the look of the product. Arms and legs are longer than appear. Don't like the material. Doubt I can use this without altering it. Ordering and shipping was easy and fast.
You get what you pay for, I can honestly say you will never regret purchasing any of these items. They get the job done every time...
The product is very well made and extremely comfortable to wear.
I ordered a large.
It was to tight on my breast I looked almost flat chested. Split to pee was too small/short. So tight on stomach it was hard to breathe and very uncomfortable to wear. A full day.
Its the only shapewear that actually does what it says. I look 20lbs skinnier when I wear it. I bought one for special occasions. Loved it so much I came back to order 2 more.
There were a lot of reviews during black friday that looked promising. I ordered. I ordered a mystery box as well. I'm trying to return both of them because they both are too big.They don't fit. I was told by customer service that they will not return the mystery box.It is a final sell.Had I known that I would have never ordered it.And i'm still trying to refund and get my money back for both pieces.This has been a nightmare.It should not take days on end.Send me the return label and let me return the items.Give me an egift card for the mystery item so I can purchase something else.So I don't lose out on any money. I was very skeptical of your product, and now I'm very skeptical because it didn't live up to all the reviews and now it's the issue, getting my money back dissatisfied customer.
And don't ever want to shop with you again.But now I'm forced too if I get this e gift card which I should get so I don't lose out on any money.For the mystery box, I can't use something I pay for something. I can't use. I don't want it and you guys are not taking it back because you say its final sale after the sale unreal.
Looking forward to seeing if it works for me
I have always used Shapellx for my waist trainers/fajas prior to surgery and loved the support and snatch their products provided. I recently had a Tummy tuck in November 2025 and was just given the ok to wear a faja since I need more compression from my abdominal binder. I ordered 2 new units in my pre surgery size of large and unfortunately due to all of the swelling (which comes with a Tummy tuck apparently) I could not fit either.
Luckily I was able to reach out to Customer Service and the representative was very attentive and understanding of my issue and offered a quick remedy to assist me.
Now I'm waiting on my new shapewear, so know with Shapellx not only do they provide excellent shapewear but excellent Customer Service also!
I was introduced to Shape Wear by my cousin. I love it because it fits
Like a glove I'm a bit heavy in size and it makes me look so slender in all my outfits. The bra is fantastic it lifts my breast and makes me feel beautiful. It's a wonderful garment to have in your clothing collection.
The selection was great, however, the fit was horrible. I was highly disappointed with the fit of the garment and the material was flimsy and gave me no support in my midsection.
I have bought a lot of shape wear, but this one right here far exceeded all of my expectations. I have shared your link to all my coworkers, family and my family. Y'all are the best out there.
It was easy to order online. My main difficulty was deciding which product to purchase. I was uncertain about my size but when I received my product it was a perfect fit. I love my new look!
I did a little dance when I tried on the first bra in the package because for the first time in probably decades, I actually put on a bra that fit me and was comfortable and that I could actually see wearing without popping out of it sliding out from underneath it or generally screaming inside wishing I could take it off in the middle of the day. These bras are so comfortable. The straps are reasonably wide the bands around your ribs are smooth and soft. They run true to size, they look invisible underneath your clothing, they give you a flattering amount of cleavage to show. I am buying nothing but this brand of bra again.
I ordered three items. I only received two. There was no explanation as to where the third item was or why is was delayed. I finally received an email saying it was on the way. I finally received it today.
Muy bueno el producto de buena calidad y no tardaron en llegar, solo me quedaron chicos pero ya me estan ayudando para elegir la talla correcta
The shapewear and bra all work well. One item ripped when I tried it on and Emily in customer service sent me out a new one, free of charge and even upgraded the size at my request!
Great deals, products look great. I'm excited to try them out!
Answer: They are legit. I purchased from them. The item was as described and is excellent quality