ShirleysDressReviews 91

I ordered a dress on 2/12/16 was promised it would be delivered by 4/4/16. Now my wedding is in 2 weeks and they have not even shipped it. They have ruined my wedding day. They take forever to answer your questions have no contact number and send you 3 word responses! Do not order from them they have destroyed my wedding. I even asked 2 weeks prior if it would be ready and they still confirmed knowing it wasn't finished yet. HORRIBLE!

My daughter was recently married in a beautiful gown from shirley's dress. She is nearly 6'2" with a 38" inseam and thin. This makes finding clothes that fit nearly impossible. I had 8 weeks to plan a wedding and finding her dream dress was at the top of the list. We were also looking for a modest dress as well. A local gown shop had the lace look that she wanted. A designer gown by Allure, however, it was about 5 inches too short and the price tag was $1,500. I happened to google "dresses for tall brides" and stumbled upon the shirleysdress site. The next day we carefully watched the measuring video provided on the site and entered in her measurements. We opted to enter her bust, waist, and hip measurements 1/2 an inch larger than what we were reading. We also were able to specify how much longer we wanted the dress and how high of a heel she would be wearing. The only additional measurement I would have liked to see was the waist placement. We did not have a problem because my daughter has very long legs and the waist was in the right place for her, but many tall people have long torsos. 18 days of anticipation later and the dress arrived in a package on my doorstep. I admit that I was really worried that things wouldn't work out, but when my daughter tried it on it was absolutely perfect. We ended up taking off the satin belt that came with the dress and ordering an embellished belt and slip off of Amazon. I am sure that if we had mentioned leaving off the belt at the time of ordering accommodations would have been made. The best part about the dress was the low price. We paid about $180 INCLUDING SHIPPING. The money that we would have spent on a more expensive gown went toward their dream honeymoon.
I am a photographer, and this dress photographed beautifully and she got so many compliments. People were shocked when they heard that we ordered it online, and even more shocked when they heard the amazing price. There were some clear strings that I had to snip off, but they were from the lace fabric itself and NOT from the construction of the garment. I found the dress to be well constructed and stunning to look at. THANK YOU shirleysdress!

Hello all, I am the Maid of Honor in my best friends wedding and ordered my dress from here as I was told to. Well, my fear came true...$150.00 later. I placed my measurement as stated (I went to an alterations specialist and got my measurements done) I ordered my dress and all was great until the top 1 1/2" would not zip. This was without a bra. I emailed Shirley's Dress support team and was told since I did custom measurements it was my problem. The measurement for the bust was wrong on their end, but still my problem even though their policy states if the measurement is wrong on their end they would fix. That is all I wanted... well needless to say it did not happen! Now MORE $$$$ to get a alterations done. Frustrated! Then another briodesmaid ordered her dress not using custom measurement so she could return if it wasn't right. Well the dress comes down past her calves and way to big. So she emailed customer support and was told to sell it on Craigslist that is what other customers have done! Other customers have done? Probably because they had similar issues. The fabric was nice but if it doesn't fit or too long etc. you are screwed or paying more. I should have just went to a bridal store and spent the $200 - $250 and still came out the same with less hassle! Be careful and if you are on a budget this is NOT the site for you. Truly unprofessional! Please do not get this confused with their Customer Service telephone number for the USA - pre sale orders as they are really nice but once that dress is ordered you don't deal with them anymore - only overseas and via email! Best of luck!

I have to say shirleysdress has made big day a dream. It has so many wedding dresses what any brides want. I ordered my dress, it offered me a free veil. Great. The PRICE was so awesome. That's not the whole part, I gave them a bad measurement. Their customer service helped me out. They did reply all my email in a quick way. My dress arrived on time. Thanks, each and everyone blessings at SHirleysdress. You really and truly took away my worry for my wedding day. Awesome!

I ordered a custom made dress. When it came, I was appalled! The craftsmanship was horrendous. The pattern on the fabric was not as displayed on the site. The jacket to the dress didn't fit - couldn't even get it up my arm - and let me stress that all measurements sent were accurate. Checked and double checked. They wouldn't call me back though I left messages. Through email, they originally offered me 50% money back, then 70% money back. I refused both. They finally agreed and have provided a full refund. I am still out of pocket the duties and taxes but I am running for the hills.

STAY AWAY! Go to David's Bridal instead.

I bought a evening gown with lace work at shirleys, has been the best online shopping experience till date. I was looking for a white evening gown for very long, but was not able to find one which looked great and also suits my budget. But finally my wish has been fulfilled, and I've got the dress I always wanted. The quality of the material has not been compromised because of the low price. The finish and the lace, everything is simply good. I am sure, I will look good and smart wearing it, and noone is going to believe me if tell them the actual price of the dress. This is a great site for clothing. I will surely place more orders here. Thank you for creating such a great store for people like us!

I have a tight budget for my wedding and after shopping around I decided to try this site out. I was extremely nervous after I made the fiscal transaction because I had ordered from a different store in china and the sizes are so very different in America. My dress arrived in a tiny package all smooshed up but once I got it out it was evverything I wanted! Style was exactly the same as the picture, size was right and the color was perfect!

My wedding dress was perfect! Exactly what I ordered and was provided excellent customer service.

Just a note for you guys that had a bad experience...
If you're in the USA you have to keep in mind their product ships from China. A totally different culture & business. Sizes are different so order 2 sizes bigger than your measurements. Be sure to use their size conversion chart too and keep in constant communication with them at the very point of placing an order until you receive your dress.
Since they're on the other side of the globe you'll definitely get a response within 12 hours.
I had specific instructions for them, was very persistent, and made sure I exchanged emails with them many many many times. They were very responsible and did exactly what I asked them to do.

Even better... dress was 100.00, alterations 50.00, boots 100.00... How pretty I felt getting married in Vegas... priceless:-)

I'm beyond impressed with Shirleys Dress. Thank You!
D

Very pleased with the quality of the dress, the lace was very beautiful and the boning of the dress was very well done. My seamstress was very impressed that I got it from China! The dress looks like 90% of what is on the website.

If I were you I would order a dress at least two sizes up and plan on having seamstress take it in. I ordered a dress one size up and it still came in a size too small. That was ok, because I was losing weight and the seamstress installed a corset kit (Laceeis Corset Kit) back so it fit my body really well.

First of all for those that complain, you are getting a knock off dress off the internet. The dress won't look 100% like the pictures, but it had everything I wanted. Lace, Mermaid, and quarter length sleeves for $150.00! Everything in the bridal stores similar was at least $1000. 00.

Keep an open mind, you can always go to a seamstress! When my dress came, the neckline was like a turtleneck and it came with an ugly white sash sewn in. I had my seamstress turn the neckline into a V-neck and take off the white sash and replace it with a sparkle belt. Also, I added a mermaid slip for that extra wow factor ( Attached for your review is the dress that came, what it was suppose to look like, and the before and after).

Total cost of the dress was $350.00 with alterations and it was my DREAM DRESS. My dress was my favorite part of my wedding, besides my husband :)

I have had the absolute worst experience with this company. I ordered a wedding dress from Shirley's Dress and when the dress arrived, it was a completely different dress from the dress in the photo that I ordered. You assume that when you're ordering something online, based off of a photo, that when it arrives, it will be the same as the photo that the company is representing. The two dresses are absolutely nothing alike. The material isn't the same, the dress I received had huge ugly flowers poorly stitched on it. Not to mention, the material is cheap. I would never wear this dress at my wedding. The dress on the model went to the knees. This dress goes to my ankles. I'm 5'6". When I asked about the length, she said well if you're 70" tall (6 FEET!) the dress should fit the same. WELL IM NOT 6 FEET TALL! This is totally ridiculous. I have exchanged approximately 7 emails with the "customer service" people. You. Can not get through to the phone number and no one calls you back, even when you leave a message. Whoever is responding to the emails is a different person each time, the name is always different. The first email I received back, she said she would give me 50% refund and I could re sell the dress myself. When I said that wouldn't work for me, they offered 80%. I then demanded a full refund, and they agreed to that saying they would refund $94 back. When I responded To say my card was charged $127, not $94, I then got an email saying "see the photo of the dress below, it does have flowers on it". So now they're back to arguing with me! THE DRESS IS NOT TE SAME DRESS, END OF STORY! DONT ORDER FROM THIS HORRIBLE COMPANY. You will receive a cheap piece of garbage and you will be lucky if it's even the same item you actually were expecting to receive. Waste of time and money. HORRIBLE CUSTOMER SERVICE, HORRIBLE MERCHANDISE! STAY AWAY!

I ordered my wedding dress around two weeks ago (first time ever using this site)
And i was freaking out because i know my measurements are pretty awkward.
But i just got my dress and it is soooo pretty.
I knew that it is made in china so its not some fancy french material.
But i absolutely love it.
But the quality is actually very nice.
It is a little big around some areas (because when i did my customs i made each measurement a bit bigger because i would rather big than small)
But its actually pretty spot on
I could probably wear as is if i wasnt so OCD
I give it a 5 out of 5
Because it was ridiculously cheap and i received a dress with quality much higer than the price
Well done

Four of us girls ordered bridesmaid dresses off of here for our girlfriends wedding. We all live out of town from one other so we didn't get together until the night before. Low and behold they're all different colors. Two lilac, one pink and one somewhere in between. Mind you they were all confirmed ordered as LILAC. Was so drastic that it couldn't have just been due to the dye lots. The necklines were different on every dress. One sweetheart, one straight across, one basically choking the girl out, and another in no mans land of sweetheart and straight across? The quality was complete garbage- my dress wasn't even connected. The lace body was separate feel the lining inside making it a pain to put on. Half of the girls were missing buttons on the back. (I had 4, one girl had 3, the other two none). One was an entirely different lace overlay pattern. The quality was so cheap that the dresses kept unhooking the whole night. Ordered customly for each girl- only ONE fit enough to pass off as wearing. Poor everyone who had to spend additional money on these stupid dresses. Speaking of which, I got charged twice for shipping. Paid with my order and then SURPRISE send the shipping charge to the recipient. If that wasn't a slap enough in the face, when contacting customer support, I was sent the same generic response with a different white females name slapped on the top. Suggesting to me I sell it on a local website. No one will pay a thing for this poorly made dress. Finally, after asking multiple times for it to be escalated to someone who would actually give me a human response I received one. Three sentences long. "We really wish we could help, but we have to follow our policies." Complete and utter garbage. Never have I received such terrible service. The fact that you can't even give me a human to interact with and then you don't even TRY to resolve the issue. Enjoy the nearly $800 spent from us and know you'll never get another cent for your products! HIGHLY RECOMMEND YOU DO NOT PURCHASE FROM THIS COMPANY.