NHLSHOP.comReviews 451

Wow! After looking at all the reviews I wish I had done this before I ordered. My story is pretty much the same. I ordered two custom jerseys because they site said they would arrive before Christmas. Then on Dec. 24th I received an email that they were sorry they would not be available on time. I immediately sent an email to cancel the order if possible ( because it was custom) and to let me know if it was cancelled. Today three weeks later after still not hearing back I called today over three weeks later. They could not tell me if the order has been cancelled or not, They are going to try to cancel it now, but still cant guarantee it will be cancelled. So when we go to the game this weekend I still cant even but the kids the jerseys at the game because I know if they do ship CUSTOM jerseys they will not accept the return. Be AWARE!

Ordered a Medium NHL Jersey. Received a Large instead. Since I had used a coupon in my purchase, I didn't want to return the Large, and then pay full price for a medium, so I tried calling the number that was listed. I called 3 times today (Thursday). The first 2 times, I was on hold for 15 minutes and then gave up. The third time I waited 31 minutes and the call was never answered. While on hold, they play recordings of announcers screaming "He SCORES!" and other loud recordings of sportscasters shouting and screaming in my ear.

I ordered a personalized Jersey from them on Dec 12 2013 after a week I called since the order was guaranteed 3 day delivery. NHL customer service (truly this is a stretch of the word) he stated it would be guaranteed to be here by the 24th and gave me a 10 dollar credit to my account. Today is the 24th, I called customer service (Again a complete stretch) and was informed it wouldn't be ship until the January 02 when asked why I was told the product I'm requesting is out of stock. When I asked why didn't you give me a heads up last week he stated the company online system is designed to over book customer orders even new product even if they don't have them in stock! That why we give the 10 dollar credits so often. I also asked him what guarantee do I have it will be here on Jan 02 he stated non. Now I have no gift for my 10 year old son for Christmas Day, PLEASE STAY AWAY FROM THIS COMPANY THEY ARE TERRIABLE.

WORST SERVICE EVER! First, i ordered three items. The third wasn't available, so they sent the other two anyways and informed me that they wanted to be the best service in the world, so they would put 10$ on my nhl-shop account. I don't have an account since i checked out as a quest. Second i live in switzerland and ordered the stuff over here which costs 24$ for shipping. So i was pissed and wrote them that i wont a free shipping option since they shipped the first two items without waiting and asking me if i wanted to include anything else. Ordering something more would AGAIN cost 24$. So i wrote them this problem and they sent me a message back they would take care of this request the next 2-3 days. Never heard back from them.
NOW THE WORST PART: i got the box with the stuff and the postal service made me pay 50$ for customs clearance. The problem was, that the people at the nhl store wrote the wrong total on the customs decleration on the box. So i ordered items for about 40$. They wrote that value on the declaration, but also a quantity of 8 next to it, which added up to over 300$, which was the reason i had to pay 50$... I was so pissed and wrote again an email (i never called because that would cost me again so much money!) that i wanted back this money immediately because it is their mistake. I wrote them 5 days ago and guess what... i haven't heard back from them... NEVER ORDER ANYTHING WITH THIS COMPANY!

Do NOT order from this website. As the official store for the NHL, you would expect they would have their act together, but it's simply not the case. I placed an order that said my item would ship within 3 business days. They charged my credit card immediately, but the order status didn't change. After 2 weeks, I contacted them for an update and was told they didn't have any additional information but I'd be notified when my item shipped. Days later I called only to be told the item would ship in another TWO weeks, and they would upgrade my shipping. That date came and went and I called again, only to be told now (a month after my order) that the order hadn't even been processed yet. They gave me the total run-around and did not deliver on their supposed promise to guarantee customer satisfaction. I canceled my order and will go elsewhere - always. Stay clear of this shop.

I had a problem with delivery date of an item. Preordered something nov 25 with expected delivery date on or before dec 12. Called when order not received and told delivery date had been pushed back to early jan! This was a Christmas gift. The item comes directly from an outside manufacturer so they won't take any responsibility. How about communicating changes in delivery dates?! When I called, I was put on hold 40 minutes to speak with a manager and try to get some resolution. I'm no exaggerating about the time. And before our conversation was finished I was accidentally? Disconnected. Bad business- stay away!

Possibly the worst customer service experience I have ever had. I ordered two jersey's, both with names of players on the team. First jersey was cancelled because the player's name was too long - even though it was included in the "drop down menu" on the jersey page. To fix this solution it took 3 separate cancellations, reorders, refunds, and a constant struggle for them to give me the same discount I got on the original order. While the customer service representatives are trying to be helpful, there is just never a solution. Avoid if possible.

I ordered a custom practice jersey for my son in red- exactly what he wanted and I got it on sale. I couldn't wait for it to come in. When it arrived (only a week) it was blue. I emailed them and got an answer that it was in stock. No offer to replace it. I called them was told it was in stock and they would contact the warehouse to make sure I got a red one and call me in 2-3 business days with the confirmation number.
So I waited... Nothing. Emailed them again- yes it's in stock. I will have someone contact you... Nothing. Emailed again - said not available and they would waive my return fee (their mistake- not mine). Well, that just made me angry so I called again.
This time I was told yes it is in stock in red and a small- let me place the order for you and we will get it verified and contact you in 1-2 days (heard it before but it is Christmas season and I am pretty relaxed about these things). Nothing... Not a call, not an email.
So today I called. I received the order 2 weeks ago and now I am mad. I asked for a manager. Was put on hold. Told it would be 20 minutes. They disconnected me when they transferred me. Once again I called back. Same thing- disconnected again after being on hold an additional 20 minutes. Called back the third time and I demanded to speak to a manager. Was told it would be 20 minutes. I told her they kept hanging up on me- her reply "they didn't hang up on you- they didn't click over right when they transferred you" when I disagreed with her she says you didn't tell me your name- I am fuming now but I gave her my name and told her she never asked.
Finally got a manager who says they don't have red- I tell her it is still on their website TODAY for purchase in red. I did get a credit on my account after much arguing. Worst part is it took over an hour to get a manager and during that time I had to pick my son up from school so now he knows what he is getting for Christmas.
I can promise you I will never order a jersey from them again. I am so disappointed my son knows his present and I wish I had ordered from somewhere else instead.

Not sure what's up with this company. The people in the call center are nice enough and super apologetic that I'm having a problem with my order, but never a solution! Started back in Sept. When I ordered a premier Boston Bruins jersey. When it arrived, it was the wrong one. Returned it, requesting the correct jersey. Had to call to get that kick started. Second shipping, we received the same WRONG jersey. Many phone calls, and many minutes on hold waiting for a supervisor later, they were overnighting the order to me. So excited, because it arrived on the birthday of the intended wearer! But that excitement quickly faded, when we discovered it was the same WRONG jersey AGAIN… After many more minutes on the phone yesterday and today, I am promised a personal phone call from a supervisor, with a supposed resolution to my issue. I'm not holding my breath...

I ordered an item on 10/6/2013, said it would ship by 10/16, kept saying new, called on 17th, lady was like "oh, it's the 17th, it should ship today, called on 19th because it said new still. Logged in complaint said will ship, I called on 10/23 and she actually cancelled order and redid it and said she would ship fed ex... Well, it went to fed ex as logged in, and 10 hours later ii's in transit, won't arrive until Monday the 28th. It's a four hour drive, I could go get it quicker! Game is Saturday for "hockey fights cancer night"
VERY DISAPPOINTED! I will never order from here. Maybe this is why people order from other countries.

Item was in stock. Is still in stock. They say 5-7 business days on shipment of items. Its going into 4 weeks now. Item still just says NEW. Called and they said it would ship soon on the three times I called. Then yesterday I get an email saying that its been delayed and no ship time can be given! So I call today and they say they have my item but there is a delay in shipping… Worst site to deal with. Period. Beware if you want to shop here. Expect to wait a long long time to get your item. They will take your money right away but never ship your item!

I ordered sweat pants and received the email saying they shipped. I never received the first order. I demand rush shipping because I guess they use USPS to deliver to the house which doesn't require a signature. I had to call about four times to find out when my package would ship because I never heard anything. When I finally got an email I had to call again because it said standard ground. Ridiculous. Never getting my business again.