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Signpost Reviews Summary
The company has garnered mixed feedback, showcasing strengths in its effective platform for enhancing online presence and generating positive customer reviews. Many users praise the support from account managers, noting their helpfulness and commitment to client success. However, significant concerns arise regarding customer service, particularly issues with contract terms and billing practices, leading to feelings of frustration and distrust among some clients. While many small business owners report tangible benefits from using the service, the negative sentiments about support and transparency indicate a need for improvements in customer communication and service reliability.
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DO NOT USE THIS FOR YOUR SERVICES. IT IS A SCAM. I REPEAT, THIS IS A SCAM! SAVE YOURSELF THE TROUBLE. I SIGNED UP THEN READ THE REVIEWS AND HAVE BEEN TRYING TO CANCEL SERVICES SINCE DAY 1. I REPEAT DO NOT USE THIS COMPANY FOR ANYTHING!
This company has changed our business for the best! Our reviews have tripled and the communication that we are providing to our customers is money well spent.
Kevin, we are pleased to hear that you have been able to gain great online reviews using our service!
Signpost continues to surprise me with their level of customer care. Their team is responsive, helpful, and often go out of their way to draft suggested email campaigns or ads - stuff that they are not paid to produce - in order to help me best utilize their services.
Jacob, we're so happy to hear that you're pleased with the service you've received!
Ryan Slate called me several times and inquired about my business. I didn't know what to think... however, after a lot of thought and research, I decided to sign up with Signpost. It is an excellent company and I haven't had a bad experience with any employees.
Mike, we are so happy to hear that you are satisfied with our service!
I recommend Signpost to all! My reviews are soaring, and the email service is getting me in contact with clients who otherwise would have forgot about me years past. The nominal fee is very affordable for the results I'm getting, thank you! --Chandler Media & Design
Thank you Alex! We look forward to continuing to drive reviews for your business moving forward.
We have been using signpost for over 2 years and it has made a HUGE difference. In our city We have more reviews than any other business with the same service. It makes us stand out from the rest! I highly recommend sign post.
Maria Lyn, we are pleased to hear that you have been able to gain great online reviews using our service!
Signpost is a very cost-effective tool for improving a company's presence on the internet, & for staying in touch with one's customers.
Thank you so much for your review!
I've been a Signpost client for about 6 months now and I am just thrilled with the results that I have gotten in that time. I started with about a dozen reviews and now I have over 100 on Google, and more than that on Facebook. I have had several new clients that found our business on Google say "I searched on Google for a local tee shirt quilt company and you guys have so many great reviews!"
The support that I have had has been stellar as well. I recently used Signpost to launch a FB campaign. Kimberly spent SO much time helping me understand the process as well everything that is involved in the campaign. Brandon did a great job setting up my ad and was a pleasure to work with. My ad is doing great and I have had almost 50 people sign up for our promotion!
Another huge benefit of Signpost has been the use of managing and organizing my clients. Now I have several easy to use lists to contact clients as needed by category and the emailing function is very easy to use.
I would highly recommend anyone that is interested in improving their Google presence, and generally growing their business to check out Signpost.
Hi Amy, thank you for taking the time to write us a review! We look forward to continuing our relationship—feel free to contact us with referrals or for account support anytime!
Signpost/Mia helped my business earn the reviews I was hoping to receive.
I am very satisfied with Signpost/Mia and recommend it to any business who needs good reviews in order to survive.
Mike, we're so happy to hear that you are satisfied and have received the results you were looking for!
They have done everything they said they would do. They have gotten my company many 5 star review on Google.
Thank you for your review, Al! We're happy we've been able to boost your business's reviews!
Our company has been working with Signpost and Kassandra for about 6 months. Over this time our reviews have quadrupled and its helped our business tremendously! We also use their digital ad platform which has been a huge boost to our business.
I was kinda skeptical at first when I first began with Signpost. Five months down the road and they are driving positive reviews to my google listing, and providing me with a way to contact and interact with my members through behind the scenes reviews. This day in age when everyone checks your online reviews before even stepping foot in your business you need a strong online presence, and Signpost is the way to establishing yourself in the virtual world!
Hi Houston, we're glad to hear about your increased engagement and reviews!
Hard sales pitch and company will not allow to cancel without extreme cost. Total scam. Do not do business with this company.
Hi Bruce, we tried to give you a call to see if we could reach a mutually beneficial resolution, but it sounds like you were unwilling to speak to our representative. If you’re interested in trying to work something out, you can call us at (646) 780-7767 or email us at support@signpost.com. (Please note that our office will be closed for the July 4th holiday weekend, but we will try our best to get back to you as soon as we can next week!)
Horrific contract terms. Don't trust them or the service. The service doesn't actually drive reviews to yelp, only to their internal review site - not public and doesn't help. They'll lock you in and keep billing even when they're not providing any services. Effectively a SCAM.
Hi Brian, we're sorry to hear that you are unsatisfied with the terms of the contract you signed. To clarify, we do ask for Feedback responses that are only visible on your internal account, but we also follow up with contacts who have left you Feedback to ask them to leave Reviews on external pages such as Yelp, Google, and Facebook. You also have the option to turn off Feedback requests and only ask your contacts for Reviews on external sites if you wish. We'd love to discuss how we can make your account work for you for the remainder of your contract, as it sounds like there are some options that would satisfy your concerns!
Great way to automate the review part of your business to come on top of your competition. This high tech company has it all figured out for you. They have great ideas to boost your business and compete Let them drive clients to you. Very professional and easy to work with. Frees up time for me to sell real estate
Hi Mary, we appreciate your review and are glad to hear that we've freed up time for you!
We really didn't need this but we tried it for a year. But all they do is send emails constantly to customers for feedback. Almost everyone unsubscribed. I wanted to stop and get a refund after a year but they said everything is already set up done and paid for, so no refunds. We have a less than 4 star review through signpost customer email subscriptions and they said that is still helping get to get more customers! We already have high rating on our internally driven customer feedback systems so Signpost actually didn't help and turned out to be an expensive duplication of effort. Now we really aren't marketing for new customers - we need to hire more employees. Unfortunately Signpost can't help with that. Just no refunds.
Hi Gary, we're sorry to hear that you've been unsatisfied with our services. Our contracts are binding, and work has been done on the account over the past 10 months, so unfortunately we cannot provide you with a refund. We've tried to get in touch with you to strategize and help you get what you want out of the account for the remaining 2 months of your contract, but have been unable to get through. We'd still love to help you out, so give our Customer Support Team a call back at (646) 780-7767 if you're interested!
Signpost has done a great job in getting us some great reviews. Within 1 day of onboarding a customer list we started getting online reviews. They were easy to work with.
Hi Erin, we’re so excited to hear about your increase in online reviews!
Great customer service, very helpful. Very little glitches with the system but corrected right away. Only thing that bonks is that some of your reviews to your Yelp page aren't recognized by yelp because they're not organically going through yelp's website.
Victoria, thank you so much for your review—we’re glad we were able to get everything straightened out!
Company called several times to offer services. They sold us on a system that get's us more referrals and good reviews. They use your list of customers and basically input them into an automated email system that sends them emails for reviews and referrals. They got us 1 booking and 2 reviews in 2 months. The 1 booking was from a previous customer that we already had. They spend all their time and resources on cold calling businesses and lying to them about their performance and spend nothing on the actual service they provide. We asked to make adjustments after 1 month because we were not getting results. That did not help at all. So after the second month we asked to cancel and they would not let us cancel. Even though they use tools that are already available for pennies on the dollar compared to their price. This company is such a scam. They make promises and lie about their success rate to get you to sign up and then don't let you cancel. Complete SCAM. Horrible experience. They need to be shutdown. I am so furious that this kind of a business is operated and everyone that works there should be ashamed. DO NOT LISTEN TO THEM IF THEY CALL YOU, THEY ARE LYING ABOUT THEIR PERFORMANCE AND THEIR RETENTION RATE. I never was aware a company like this could exist in the marketplace.
Hi Michael, we tried reaching out to discuss your concerns a few times, but have been unable to get ahold of you. It looks like you have excellent results on our automated remarketing platform already with 32 Feedback Responses, 1 Positive Review, and 26 Offers Claimed after just a few months! We would love to strategize with you on how to make your account perform to your expectations for the remainder of your contract—please reach back out to your Account Manager at your earliest convenience to do so!
We thoroughly appreciated the ease of use Signpost offered when interacting with our customers after their services. Invaluable that less than stellar ratings were brought to management's attention before becoming public info! The option to have several review sites available for our customers was also valuable.
Hi Stephanie, thank you so much for your review—we're glad we were able to help out with your marketing efforts!
From the business
Our smart CRM drives results for local business owners. Win business and grow revenue with better feedback, better reviews, new customers, more referrals, and more repeat business.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephanie, we’re sorry to learn of your dissatisfaction. We are unable to locate your account based on the information provided here, but we’d love the opportunity to try to find a resolution with you. Please feel free to reach out to our Customer Support Team at support@signpost.com or (646) 780-7767 to discuss this further!