On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Simple.biz Reviews Summary
Simple.biz has a rating of 4.8 stars from 2,283 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Simple.biz most frequently mention great job, star service and timely manner. Simple.biz ranks 2nd among Website Design sites.
We monitor reviews for authenticity
It is unfortunate that I didn't know a windows 10 computer projects websites differently from a Windows 11 computer. I had asked my website manager to make certain changes based on what I saw on my 10 computer, and it didn't seem that she was following my instructions. Unfortunately I felt like she was playing games with me because her changes didn't appear on my computer. When I looked at the website on a neighbor's computer and the church's Windows 11 computers, I realized why she was frustrate with my stupid requests and I had to appologize for my rudeness. Darlene is a sweet lady and was very patient with me in my frustration that she could not make the website changes I was requesting on my computer. Since that problem she has been very good at carying out my suggestions. I would rate her a 5 out of 5.
Enzo made it a very easy and smooth process when re-designing our 2 hospice sites. Aside from the the new look being elevated, they were very prompt and organized with their time. They delivered everything on said timelines and only had to contact me twice during the process
Thank you for the wonderful feedback! We’re so glad to hear that Enzo made the redesign process smooth and efficient for your hospice sites. It’s fantastic to know the new look exceeded your expectations and that everything was delivered on time. We truly appreciate your trust in us and look forward to supporting you in the future!
So my experience with simple biz started out strong, wavered a little bit, in large part, because my account was handed off to a couple of project managers that weren't on top of their game. Kudos to simple biz for moving that problem out of the way and hooking me up with audrey. So far she has been nothing short of stellar in her implementation of changes that I need to my brand new website and her communication with me ensuring such. I am well pleased what's the status of my website to this point. Thank you Audrey
Thank you for sharing your experience! We truly appreciate your honest feedback and are so glad that Audrey was able to step in and provide the stellar service you needed. We're thrilled to hear that you're pleased with the progress of your website, and we’ll be sure to pass along your kudos to Audrey. We’re committed to delivering excellent service and are here to continue supporting you!
The additions that were made on their own initiative definitely enhanced the website. Their collaboration between myself and the Project Manager, Chuck Castro made the process seamless. Chuck and I would communicate often via email and occasionally by phone to make sure that he understood what I wanted as the project developed. Additions and changes were made in a timely fashion which was a big plus.
The only areas that I saw room for improvement with the process in my opinion are, the SEO was worked on prematurely, which had Chuck trying to control the information that I wanted on the website so it would accommodate the prepared SEO some of which would have been inaccurate.
The next area that I believe would improve the process would be proofreading. Whether a dedicated proofreader or an intermediate that was privy to the requested changes or additions to see that they were implemented correctly and without altering any other parts or operations of the website.
Thank you for your thoughtful feedback! We're so glad to hear that you were pleased with the collaboration and the timely updates throughout the project. We truly appreciate your insights about SEO and proofreading, and we'll take those into consideration to further refine our process moving forward. We're committed to continuous improvement, and your input is invaluable in helping us do just that. Thanks again!
I love working with Lily! Her upbeat, positive outlook is so encouraging and building something as complex as a website she makes it effortless! Lily always does a great job and won't stop until my vision is accomplished.
Thank you for the wonderful feedback! We're thrilled to hear that Lily's positive energy and dedication made the process smooth and enjoyable for you. She truly goes above and beyond to bring your vision to life, and it's great to know her efforts are making a difference. We look forward to continuing the great work together!
Amy R. Is exceptional to work with. She consistently understands every instruction for website design and revisions, approaches each request with patience, and genuinely cares about delivering high-quality work. Amy regularly goes above and beyond, ensuring that every project is completed with excellence and attention to detail.
Thank you for the fantastic feedback about Amy! We're thrilled to hear that her understanding, patience, and dedication to delivering top-quality work have made such a positive impact on your experience. Amy truly goes the extra mile on every project, and we're so glad that her efforts are shining through. We appreciate your kind words!
We are incredibly grateful to work with such an amazing project manager like Amy R. Amy is dedicated to every project request, consistently understands the vision, and always delivers a beautifully finished product. Amy's professionalism is truly top tier.
Stop Calling or office. It's very annoying and a waste of time. You people call us and then hang up almost every week and it's stupid. Don't use this company it's scam. Also showing proof that it's you
We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention. In order to assist you further, could you please share your phone number through our site’s chatbot at simple.biz? This will allow us to ensure your number is added to our 'Do Not Call' list to prevent any further calls. Thank you for your understanding.
Jon and his team are awesome at weekly updating our website with videos and newsletters that I send them to be added to our website. It saves me a lot of time and aggravation trying to do it myself.
Thank you for the great feedback! We're so glad to hear that Jon and his team have been such a big help with your website updates. We’ll be sure to pass along your appreciation to them. We're happy to know we've been making your life easier!
Their team guided me through the entire process, including domain configuration, account creation, and ensuring proper security settings were in place. They were responsive, knowledgeable, and made sure each email address was customized to match my company's branding and operational needs.
Thank you for the wonderful feedback! We're glad to hear that our team was able to guide you seamlessly through the process and ensure everything was set up to meet your needs. Your satisfaction with the customizations and security settings means a lot to us!
Darlene has been fantastic, she responds promptly and is very attentive. The reason for my rating, however, is that I was told the process would take about three weeks, yet I've already started being charged the monthly hosting fee for services that haven't been rendered. I still don't have a website, and it's not being hosted or managed by SimpleBiz yet.
Thank you for your feedback, and we truly appreciate your kind words about Darlene. We're sorry to hear about the delay in the process and the confusion regarding the hosting charges. Please know that we take your concerns seriously, and we’ll make sure to look into the situation right away. We want to ensure everything is on track and that you're satisfied with the progress. Our team will reach out to you promptly to resolve this issue. Thank you for your patience!
I asked to be removed from this company's calling list multiple times. I blocked them & they still persisted with harassing phone calls. What kind of legitimate business conducts business this way? They also would call very early in the morning long before my business was even open, so they must be on the West Coast or outsourcing these harassing calls.
I intend on reporting them to the appropriate governmental entities, including the commerce commission.
Put a procedure in place for removal that your employees can use or cease doing cold-calls.
We truly apologize for any trouble this may have caused. To make sure your number is added to our Do Not Call list, kindly reach out to us through the chat box on our website at www.simple.biz, and we'll take care of it right away.
We have been with them for 4 years and received fast and helpful tips to create a beautiful website. They are the quickest company to respond to any questions or changes you have to your website. Friendly and committed.
Thank you for your continued trust over the past 4 years! We're so glad to hear that our team has been able to help you create a beautiful website and provide fast, friendly service. Your feedback means the world to us. Here's to many more years of great collaboration!
I was grateful that the onboarding and preparation was easy and the team worked with my busy schedule. Seeing the website the first time was such a thrill and I had some examples that I fashioned it off of it and then my designer worked with me to tighten it up and make it wonderful. So happy with the results.
Thank you for sharing your experience! We're thrilled to hear that the process was easy and flexible with your schedule. It’s great to know that the collaboration with your designer helped bring your vision to life and that you're so happy with the final results!
Got a call from these people to work on my website claiming to be "local" (I am in Philadelphia, Pa US so if they tell you local, who knows?) "No thanks" I said and then the guy just hung up on me.
Kinda rude.
None
The person you spoke with may well have been outside of your area. We have partners in 70 US markets -- in nearly every state -- but the person answering our phone for you could have been from any of those places. We hope the disconnection was accidental; hanging up on a customer is unthinkable and unacceptable. We cannot find you in our system, but if you will call and ask for our customer service manager, Scott, I promise we will find the original call record and find out what happened. Please accept our apologies.
Lily Fowler continues to provide excellent support managing our website. She makes the site easy to run. She is very well organized, is creative and a real problem solver.
Thank you for the wonderful feedback! We're so glad to hear that working with Lily has made such a positive difference for your website. It’s great to know she’s been so dedicated to your success. Thank you again for the kind review.
As a company, we're very happy with Ken Owens and the team at Simple. They are always available to assist in every way they can.
Thank you for the kind words! We're so glad to hear you're happy with Ken and the rest of our team. We appreciate your trust and look forward to continuing the great work together!
This company is garbage. All they do is call and call. Have asked these desperate people to stop calling and they keep calling like that is going to change our minds. STOP CALLING AND HARASSING PEOPLE YOU DESPERATE CLOWNS! Notice Bob's response you guys. Simple desperate Biz just called again.
We truly apologize for any inconvenience caused. To reassure you, we've already added the two numbers you've previously provided to our Do-Not-Call list. If there's another number you'd like us to include, simply drop it in the chat box on our website at www.simple.biz, and we'll take care of it right away.
This business has harassing marketing tactics! I have complained 4 times to the BBB and each time this company says they will not contact us further and yet here we are again with another harassing phone call. Are you all so hard up for business you have to drive people crazy? Do you think people will sign up to use you if you call them 500 times a day? Bob, I have given the number for you all to not call several times including to the BBB, your website chat, your email, and via call from several of your reps.
My name is Kim and I am an independent agency broker specializing in an industry in which the consumer could deem to be one of the driest occupations EVER... Insurance.
However, Reid and his Team created my site where this same consumer can review the policy coverage options I have to offer... prompting their exploration of what is out there in the insurance world... and How Can I Help Them?
If any would like to reach out, I also have a little help from the AI chatbox, contact box options... or they can just give me a call.
Can You Tell I Love My Website?. My site is consumer friendly, innovative, has movement, represents my diverse clientele... where any can easily explore and read more about what why they would like to do business with my agency.
- that said, this website is also working for me 24 hrs a day.
Thank you Reid and to your Team For Putting Me Out There.
Thank you so much for the amazing feedback, Kim! We're thrilled to hear how much you're enjoying your new website and that it's making such a positive impact on your business. Reid and the team are proud to have been a part of bringing your vision to life and helping you connect with your clients in a meaningful way. Here's to your continued success! And yes, we can totally tell you love your site!
John always turns things around quickly. He is accurate and follows up immediately after every request. He is great to work with.
Thank you for the wonderful feedback! We're so glad to hear that John has been so efficient, accurate, and reliable. It's great to know you're enjoying working with him!
Patrick at Simply.Biz is a true pleasure to work with! I wish everyone I worked with was as cheerful and helpful as he is! The man is the best!
Thank you for the amazing feedback! We couldn’t agree more, Patrick is truly a gem, and we’re so glad to hear how much you enjoy working with him. We’ll be sure to pass along your kind words!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience and for your understanding! We’re so glad that Darlene was patient and worked with you through the frustration. It's great to hear that the issue was resolved, and we appreciate your kind words about her. We’ll be sure to pass along your feedback to Darlene, she'll be happy to know you’re pleased with the results! If you ever need further assistance, we’re here to help.