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SimpleSwap Reviews Summary
The company presents a mixed reputation based on customer feedback. On the positive side, some users appreciate the user-friendly interface, a wide selection of affiliate partnerships, and prompt service during successful transactions. However, numerous reviews highlight significant concerns, particularly regarding transaction failures, delayed responses, and difficulties in obtaining refunds. Many customers express frustration over perceived lack of transparency and inadequate support, with some labeling the service as unreliable or even fraudulent. Overall, while there are satisfied users, the recurring issues suggest a pressing need for improved communication and operational reliability.
This summary is generated by AI, based on text from customer reviews
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Made several exchanges and mechanically made an amount of mistake. I got in touch with support and helped solve the problem! Very satisfied, I didn't even expect such a service!
Very fast and high-quality instant transfer of dollars to bitcoin was made! I recommend this exchanger to everyone who works with cryptocurrencies.
I like the service and the team as well. But recently I've had an issue and it took more time to be resolved. Of course, there was my fault also. Finally, it's resolved and I recommend this service to other crypto holders.
Hi Nojin! Thank you for sharing your experience! Our team always glad to help you as fast as we can. We will be glad to see you again on SimpleSwap!
Thank you so much, guys! I tried this platform for the first time and i definetely liked it. So easy and useful. I guess i was a bit impatient to get the coins so guys from the technical team helped me a lot. I have got an answer IN ONE MINUTE! I will be back for sure. Thank you one more time.
Hi William,
Thank you for your positive feedback. We are happy to see you on our platform. And we promise to try our best and improve our service for you always could enjoy it.
This is not the first time I have used SimpleSwap and I can say that I never worry about my funds. Everything goes quickly except for my last exchange. I immediately contacted support service and described my issue. David immediately answered me and helped me get the coins back. Thank you very much for your quick feedback and excellent service.
Hi Max!
Thank you for sharing your experience! Our team is always ready to help. See you soon on SimpleSwap!
Hello everyone, my name is Dacom and I'm new to cryptocurrency.
I must admit that my first experiences in creating an exchange were not successful. I reached out to the support team to get help.
I want to tell you that they have a great video with detailed instructions on how to create an exchange. But, after this video, I still had questions, even if they were very stupid.
I am grateful to the SimpleSwap support team for patiently explaining each step to me, telling me what to do, and how to fill in each column.
After that, I successfully created my first exchange!
I was told how to check its status and how long it will take.
And you know what? The exchange took less time than I expected. Everything was fast and accurate.
Thanks to SimpleSwap, I feel that I can continue to create exchanges.
Thank you again for your help and patience!
Hi Dacom!
Thank you for sharing your experience! Our support team always ready to answer any questions.
Hope to see you soon on SimpleSwap!
It was the first time I preferred to use this exchange and my exchange failed. I contacted the support and they returned to me in 5 minutes. They explained that my exchange failed because I didn't specify a memo. I agreed to complete the exchange and the coins appeared in my wallet in 20 minutes. No headaches. Highly recommend this service.
Hello Firdavsiy!
Thank you for your review. We highly appreciate it. We are glad your issue was resolved immediately. Our support team do the best to satisfy our customers' needs and provide them qualitative service. We always happy to see you on SimpleSwap.
Best regards,
SimpleSwap Team
My exchange was completed within 15 minutes! Yesterday they had the best rate for XRP-THETA.
Will use this platform again!
Hi Robert,
Thank you for your review! We do our best to make swaps as soon as possible! We will be glad to see you again on SimpleSwap!
Very satisfied with the service. The exchange was completed within an hour! Highly recommend it to anyone who is interested in a convenient and fast exchanger.
Hi, Leonardo!
Thank you for your kind words! Our pleasure to be useful for you! Hope to see you often on our platform!
Ok, my exchanges went quickly. I also received some tokens as cashback. However I have no idea what to do with them as Simpleswap coin is not traded on their website.
Hi! Thank you for your good review! You can sell SWAP tokens on the Forkdelta exchange: https://forkdelta.app/#!/trade/0x163c649ac276c5fdcc27db30a1c1f070cb731c04-ETH
Hope to see you again on SimpleSwap!
Well, what can I say about this service? I like its simple interface. The exchange is done quickly enough and the service fee is not very high. If you don't want to spend a lot of time trading on the stock exchange, I recommend using simple swap.
Hi,
Thank you very much. We appreciate your words!
We will be glad to see you again on SimpleSwap!
From the business
SimpleSwap is a user-friendly and reliable instant service for cryptocurrency and fiat-to-crypto exchanges. It is an easy-to-use and free from the sign-up platform that offers exchanges of more than 1000 currencies.
SimpleSwap is available as a desktop website and also as a mobile app for iOS and Android.
There are two exchange types on our platform: floating and fixed rate. You can always choose the most suitable option.
Moreover, SimpleSwap offers its customers and partners an Affiliate Program, Loyalty Program and Invite system.
The support is available 24/7 and provides quick and professional help.
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Hi, Irina!
Thank you for your kind words! Our pleasure to be useful for you! Hope to see you often on our platform!