On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Simply Dresses Reviews Summary
Simply Dresses has a rating of 3.1 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Simply Dresses most frequently mention excellent quality and size chart. Simply Dresses ranks 100th among Women's Clothing sites.
We monitor reviews for authenticity
I have ordered multiple items from this company and nothing fits properly by now I think I should have a refund but all I get are store credits which is terrible since I can't find anything that is suitable
Beautiful dress, great communication with the company. Shipping was really expensive but other than that would buy again!
My dress came sized very differently than expected. First, trying to find how and where to initiate a return was more difficult than necessary. Once I went through all the effort to send back the dress, I never received the credit. Overall incredibly frustrating experience.
I understand now they have a no refund policy, but in this modern world people expect a better customer experience including refunds. I did not no about their policy when I made my purchase and now I'm stuck with store credit.
I was skeptical because ordering from unknown websites these days is always a risk. Dress came quickly and was great quality. My daughter looked gorgeous in her dress for prom!
The dress I ordered was supposed to be for curvy gals. It wasn't, but I might have been able to remedy with more time. My big beef with them was that they don't refund your purchase. Store credit only. Will not shop there again.
Not only are the dresses Chinese made garbage, go look at the scammy return policy. You get a gift card for their website use only. Why would we want more of your trash? Scam. Do NOT BUY FROM THEM AT ALL!
The specificaly do not give you enough time to send dress back after it doesnt fit. They not giving refunds. It is designed to scam people.
Received a dress that was missing an entire section of lace on a full lace back dress. Sent photos to the company, who argued that was supposed to look like this and refused a replacement. Obviously a scam operation, avoid this company at all costs!
Ordered 4 gowns from this company and was charged the rate for shipping the 4 gowns
Simplydresses could not fulfill my order and only sent 3 dresses and was only refunded for the dress not the extra shipping amount it cost to order 4 gowns to the price it would of cost to order 3. It was a difference of like $30 to $40 AUD
CONTACTED them and they are just dodging my emails and refuse to refund I will not let this go as the is the second time they have done this so will contact afterpay and send through all the details as I have checked on many occasions just to make sure that there is a price difference between the quantity of items that are ordered for the calculation of shipping
Alert! Stay away from this company! You will be cheated out of money.
My daughter bought a dress there for her 16th Birthday which is next month, but the dress doesn't fit and we out of money!
Do not spend your money with them, bad customer service! You will be forced to lose money not being able to send product back. The reason you will need to send product back is because sizes are way off. Bad quality product, with horrible customer service and nonexisting return policy. You will be stock with product which you can't use sizes are way off!
Wil een jurk terug sturen kosten €95,00
Na invoerrechten €35.00
Belachelijk duur voor een jurk die niet past
The dress is of okay quality, however, I would recommend other places like Lulus for dresses. They are around the same price and have better return policies. Simply Dresses has a very short and strict return policy and I probably would not buy from here again.
Terrible return policy. My daughter ordered several dresses from different stores and went past the 7 day return policy by 9 days on a $300 dress. No exceptions. The other places we purchased from had excellent customer service and worked with me. I will never order from Simply Dresses again and will def spread the word.
I purchased a dress for my sister and it was amazing. The quality of the dress is nice. The price is affordable. Huge collection with a wide variety. Recommended.
Thank you for being our customer!
The dresses I received from this company were lovely. HOWEVER. I was tricked by the small print about duty and tax.
After paying the cost of the dresses- which was not cheap, I then received a duty invoice for £93.53 2 weeks later.
This came as a surprise and, in hindsight, I wouldn't have ordered knowing I would be paying the additional amount.
Got my dress in the mail a couple days ago the sizing chart is WAYYYY off. Not able to return it do to their policy of one of a kind dresses fine print? Maybe they should take more than 1 days to make these. Not to mention the slit for it is in the center when it should be aided a touch according to the photo. If they are turkey one of a kind dresses they should ask for all measurements.
Kindly email us: support@simplydresses.com
Daughter purchased dress. Did not fit and tried to return. Due to COVID-19, they were closed and could not be reached. Once they returned, for business, they said it was past their return time. VERY disappointed in their response during this unique time.
I would be happy to look into this. Please send us an email: support@simplydresses.com
Although, we never closed, we were only reachable via email.
I ordered a dress with rush shipping and it arrived on time. The dress itself ran small, despite the use of their provided sizing chart when ordering. Quality was nice. I would order from them again, but definitely size up to be more comfortable.
From the business
Shop for 2018 prom dresses at Simply Dresses. Formal dresses, evening gowns, homecoming party dresses, cocktail dresses, casual and career dresses.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, I am sorry that you were unhappy with your purchase and that you were not aware of the return policy. The return policy is noted on the website for all to view before placing an order, this information is also noted in the terms and conditions that were agreed to when the order was placed. The store credit you received does not expire it can be used for anything on simplydresses.com.