SiteGroundReviews 561

No matter the issue, everyone on their team is spectacular about helping! I've never felt belittled for any question I ask (because tech is an area I'm still learning) and they always find a resolution. They are so friendly and easy to work with. The site and set up of siteground itself is also easy to work with and the pricing is reasonable and affordable and with good value. Definitely recommended!

I got quick helpful advice on how to upgrade our site scanner softward or free for the next 14 months. Very helpful info!

Anytime I have a question concerning one of my websites and I can't solve my self the chat is very help full. The customer services employees are friendly, professional, knowledgable and solved all of my issues or had always an answer where I could work with.

L'unico servizio di hosting con una chat di assistenza che funziona 24/7 e risolve immediatamente qualsiasi problematica. Grazie

Excellent hosting services, excellent customer care.
The service is and always on, up and running without any problem.

I used the chat support of Siteground, and Martin S. Helped solved multiple issues I had. The team there is incredibly knowledgeable and patient. As always my experience with Siteground support was exceptional.

It is sometimes difficult to get to the chat area... but once you are in touch with any of those dedicated knowledgeable courteous and caring people, you never think of looking back at another hosting service.

I am a web designer and have been using Siteground to host all my websites for the past 2 years. My experience has been smooth and only encountered a few problems that their Support Team helped to resolve immediately!

When I contacted Siteground's Support team, I was so happy to get Radoslav to assist me in answering all my questions as well as checking on a server issue. He was so friendly and helpful, it's such a delight to get Radoslav to help me :) Now everything is going smoothly and all is fantastic! Siteground has the greatest Support Team I've ever dealt with. :)) )

For some months, I've been trying to make a career switch while living in a country that is in economical decline. Being backed by Siteground's Grow Big plan makes me feel stronger in this difficult path. Every service I have used has been top notch and I can't be more thankful.

Siteground is not the bargain basement of hosting but you get what you pay for and they have been oustanding since we moved all our hosting over from GoDaddy. I could not be more pleased and would highly recommend them.

I have been a happy customer of SiteGround for 2 years now. From their easy to use migrator tool that quickly transferred domains from another platform, to their automatic WP updates that assist with maintaining the functionality of my sites, they have made hosting easy for someone with a non-technical background.

Tech support fast friendly and got it done. Fixed my advanced dns issue in 5 minutes flat. :) Love these guys.

I have been with Siteground for some years now, and I appreciate their first class customers service both through phone calls and chat. There is always someone there to attend to you 24/7, and they know their stuff very well.

I've been using Siteground for more than 3 years now. The hosting is very responsive and the support team is very responsive too. I believe having great support team is very crucial for running any WordPress and WooCommerce site because the chance of getting into trouble comes almost daily.

The great features of Siteground I like the most:

1) of course fast hosting with good TTFB

2) great support and got things sorted out almost every time and direct me to the right path to get in touch with software developer

3) Fundamental WordPress tools like Backup and Staging which are built into the service is very important for me because you never know when thing can go south. So staging a test site and backup safe me a lot of troubles.

So far so good.

Update Nov. 14th:
To make it even more frustrating, they renewed my plan 15 days early! I didn't even have a chance to move my site to a different host before they charged me $350! After finally finding the contact form & emailing them (the only option you have before they even offer chat) I chatted with the customer service, and they were great about refunding me for the renewal. But of course now I have to wait 7-10 days for the refund to hit my bank. So I'm still out $350 that I wasn't expecting to spend! So if you go with them, make sure you select "No automatic renewal", or head's up! They'll hit you with it way before your plan expires!
~~ Original Review ~~
I really haven't used their customer service much, and that alone makes the renewal price outrageous. The new sign up account is an okay price, but then to go from $80 to $350 after you get your site established, is nuts! Other services have just as good of track records for uptime and freebies... Without an insane renewal cost.

I'm certainly not signing on again. Which unfortunately means I have to start over and create a new site with a different host. But it won't be 350 BUCKS!

Siteground are always so helpful and never make me feel like an idiot when I ask for their help. Cannot recommend them enough :)