SiteGroundReviews 561

They really hide their technical support function really well. You literally have to go through all the provided scenarios and choose a scenario that is not already covered by a canned answer. But once you do that and get your technical support rep, they're great! Plamen was very helpful, knowledgeable, patient and nice.

Great support, great company.

Super responsive, amazingly fast help when I need it. Help team is very knowledgeable, and fixes everything for me with a smile :)

Customer service is everything to us. They are professional, friendly, and fast. Excellent host and excellent customer service. Who could ask for anything more! I can't imagine ever moving our website hosting from Siteground.

Well guided, bring solutions in a very short time. Definitely Siteground keeps the customer service at the top of their mind.

I tried to get up and running with my site and tried their chat functionality. Got help in under a second after pushing the button and the representative (Viktor R) went above and beyond to help me. This is how support is supposed to work!

SiteGround is the absolute best hosting company in the world. I have used nearly 4 other hosting companies, but once I found SiteGround the search was over. The hosting is fast and reasonably priced and the support is AMAZING. Literally, the support has saved me so much time and money over the months.
The support has helped me with errors I get on my site not even related to hosting. They are so knowledgeable, friendly, and even funny at times. Most hosting companies have terrible support from what I have found. SiteGround is top-notch!

Also, I should mention that if you use WordPress SiteGround offers an amazing site optimizer plugin and a security plugin. These are exclusive to SiteGround and are amazing!

Best service. Amazing products. They are hands down one of the best companies period to deal with, let along a hosting company.

Almost no wait time when using chat. Awesome. Great experience. I liked their larger chat interface that they had earlier better, and that was worth 6 stars... but hey.

I have been with other website platforms, and hands down, Siteground has the best customer service. I have been with them for two years and will not leave their hosting services. I highly recommend Siteground!

I messed up my SPF files and Vladimir helped me fix it in a matter of minutes. Really superb service (as I alway find any time I need to contact SiteGround)

I reached out to them today- my plan was set to expire 10/20... so imagine my surprise when I see that they charged me a renewal fee on 10/6.
I reached out and they were absolutely amazing at reversing the charge and making it right (which they always are! In the past one guy spent 2 hours in chat with me trying to figure out why my server was being blocked- he was GREAT!)

But I will say to use them with caution. This is not the first time Ive had "tech glitches" like that. The rep also told me that if I downgraded my plan ahead of time- it would take effected immediately and charge me immediately... so obviously renewals are just suggestions at siteground. They auto renewed and charged me 3 weeks too early... then when I wanted to auto-downgrade, to take effect at the auto renew date... apparently that's not a thing either. They could use a few tech/automation upgrades.

But the awesome service makes up for the unexpected hiccups.

Prevented a problem and provided the solution with detailed instruction to follow. Would recommend to anybody.

I've been a customer of SiteGround for going on five years, managing dozens of smaller client sites as well as my own. Over that time, I've had plenty of issues to contend with, and have reached-out to the customer service team at SiteGround dozens and dozens of times.

What's amazes me over all this time is how each and every technician I chat with (or otherwise interact with) always has the same positive, friendly, "what can we do to help you" attitude. Every time I chat with them, I'm made to feel like a friend of their organization, and I sense that they'll stop at nothing to resolve my issue as quickly yet professionally as possible. In a day and age when it seems most organizations are too busy or don't want to put the time or money into truly helping their customer base, SiteGround seems to have taken the opposite approach and, in my experience at least, seems to always have my back.

There are lots of web hosting companies out there--hosting is almost a commodity. While SiteGround has very competitive pricing, their network is rock-solid and, I believe, they can compete with anyone, it's the customer service that has kept my business with them for nearly five years now.