SnapfishReviews 490

Too embarrassed to even give the gift to my friend. Horrible quality and off center on the pot holder.

I was a very loyal and frequent customer for many years, until now. I recently purchased 5 books and 7 ornaments. Two of the ornaments were upside down, but my biggest complaint was the quality of the books. If I were a first-time buyer I would be disappointed and not purchase from them again, but I know from previous purchases they did have quality products. All 5 books have discoloration, poor clarity, and poor paper quality. I normally anxiously await for their arrival to share with friends before gifting them, but I am now so embarrassed by the poor quality I hesitate even giving them as a gift.
After speaking to 6 different support people trying to get a resolution, and then attempting to speak to a supervisor, still no resolution. I was offered a "free" book, but why would I order more of the same garbage. Come on Snapfish, get your act together.

I ordered 40 Christmas cards on 11/19/21. I spent $49. They arrived nearly two weeks later and were completely scratched up and poorly printed. Through live chat I was given credits to reorder cards plus expedited shipping. The credits didn't cover the full amount, so I spent $10 more. The live chat agent refunded the $10. New cards arrived today, same horrible quality! Also, they only sent 20, not 40! I called the customer service number and they are only refunding me $39, because they said they already refunded me $10. I explained over and over that I spent $49 plus $10, so I just want the money I spent back. They don't seem to understand. So I basically am out $10 for Christmas cards that are in the garbage. Never ordering from them again!

I have been trying to access my photos for YEARS from Snapfish. BEWARE, once you create an account they keep your photos and you can never get them back. God forbid you ever change your email address, and can no longer access it or you forget your password and can not receive a link to that old address... they have no other way to confirm your legit. ONCE YOU DOWNLOAD YOU WILL NEVER BE ALLOWED ACCESS TO YOUR PHOTOS EVER AGAIN... this should be illegal. We have precious family photos of deceased and infant photos we can not have access to. DO NOT SIGN UP FOR THEIR SERVICES. The customer service reps are heartless and rude.

OMG! How do I start. The final print out they sent to me was almost faceless, different from the original file I sent to them. When I contacted them, they were unreasonable.
Don't waste you time and money. Do not use this service.

I just received a photo blanket wedding gift for my nephew. It came out beautiful, I love it, and I know they will too.

Good value, easy to use site. Order incomplete have tried several times to contact them with no success…. Boo

I asked for help with some blankets I was working on and the guy on chat put in an order for 6 blankets without my authorization and charged them to PayPal without my authorization! Over $530! Tried to get help, but there is no one you can literally talk to. Just chat help which is no help. They lie and say a supervisor will get back with you but will not give you any time frame. The supervisor is supposedly going to email you to resolve the issue but they never do. It is a maze of lies and dead ends. Do not order from Snapfish it is a Con. I cannot stress enough to never ever shop with them.

The people they hire don't even speak your language and definitely don't understand you. No one to talk to. Just here for you rmoney and cheap quality pics.

I paid the highest amount for prints to be delivered on the date as noted on their site. The day prior, the order showed as "shipped" but the tracking indicated that the package was scanned, but not out for delivery, so not technically shipped. I initiated a chat who then referred me to email. Every time, they kept saying the system said the order shipped -- which I could see myself and -- and they could not provide any additional detail on when the order would actually be shipped. I was told a number of different things every time I inquired further -- it must have been lost by the shipper (but if it was not with the shipper yet, not sure how it this could be); that they could reorder the prints to be delivered in a week from the date (but where was the original package that was scanned? And what about the extra expedited shipping I paid for?); just wait a day and if you still don't get it let us know; you probably won't get the order (why not?) so we'll send it again (ummm. And who could trust that this would happen?); and every other runaround. I finally asked them to cancel my order (which if it was "shipped" according to them, how could they cancel it?) and give me a full refund. I wasted an exorbitant amount of time with customer service, on the order it self (it was 150 wedding photos, each one different quantities), reconfiguring the order on another site. An enormous waste of time and exceedingly frustrating. They may have been a good company in the past, but they are TERRIBLE now. DO NOT USE SNAPFISH!

They sent me my Christmas cards with another families names and my picture. When I contacted customer service I was told that I out the wrong names in and it was my fault, if I wanted corrected cards I could buy more.

I bought the Tiles from the website thinking that it was a good idea given that you could hang the product without damaging the walls. HOWEVER, they do not have an option to buy more magnets. If you move, or need to move your tiles to another location, they are USELESS. Now I have these stupid foam tiles that I cannot hang up because I cannot buy more magnets. Contacted costumer service and was told I had to rebuy the tiles. I already have the tiles, why would I do that? Not Satisfied with this product, or the costumer service of this company.

Seriously the worst printing service I have ever used. The B&W image I sent them was stripped of all its details, it looked like a bad xerox... a BAD xerox, because B&W copy machines produce more details than this joke print. Highlights and light greys were all washed out white, medium greys were crushed to solid black. The canvas had a diagonal crease across the middle, and the bottom of the photo has scan lines that look like the printer was running out of ink. Total garbage from print to mount. I don't understand how this was sent out. Customer service hung up on me during my 5 attempts to get a refund. I am seriously in awe of how bad this company is.

I was trying to do a simple biz card, but could not adjust art on the front. Which is very wrong. On the back I could adjust the image. Wacked out. I tried several times to connect and get help (ha and ha) from their customer service. Based in India, useless. Very arrogant and stupid.

Overall, don't waste your time. A total drain of your time and energy with nasty customer service that is useless.

I have created many photobooks over the years; primarily using photos from an iPhone (7 & before). Even though the software warned that photos might be blurry, they never were and looked very much like they did in the online preview. The books came out GREAT. Last month I created a photobook using shots from iPhone 10/11/12 pictures. Most of the photos are blurry even though they looked fine online. Yes, it said they might be blurry, but they had to shrunk to 1" on the page to get rid of the warning. Clearly, that wasn't going to work for a photo book. I am EXTREMELY disappointed that the quality of the photobooks has dropped so much.

I ordered 2 small photobooks and some prints. All the prints had what looked like a hair in the same place on the photos. The photobooks were terrible quality, looked like they had been printed on a 10 year old home printer (low res and faded, despite using high res images). What's worse is that one of the photobooks had a few pages of pictures of someone else's baby (I'm assuming my baby is in some other customers book?!). I spent a long time on two live chat sessions and then half hour on the phone to them. They made a huge deal of giving me credit for one slightly larger book, instead of the two small books I had paid for. I still have to pay postage on the new book (and postage already paid on the two useless books). I also have to spend hours remaking the photobook, because despite the dimensions being the same, I cannot use the existing project for some illogical reason. I honestly don't know if it's even worth ordering it, because I cannot trust the quality, or even if it will contain my photos!

I have used them for twenty years and have had this weird loyalty to them, which I think is a psychological thing because they have my face and my kids' faces in their database, you know? So there's this strange thought, like "I trust them with all my memories and they value me." They don't! I promise you, they WILL lose your photos and they will not care. They will get plenty of fly-by, first-time users who will keep them going, so they don't need long-term customers. Also, they don't want to be a photo storage website, they want to be seen as product-making from your iPhone photos and that's all. Talk to customer service about anything they delete from your albums and it's clear they don't care about your old pictures you entrusted to them years ago, and beware—they might purge all those in the near future. Think about all the pictures people take these days and realize they don't want all those. They want the one you want to turn into a canvas print for $50 and pay $50 shipping for. Even a stack of 4x6 pictures is a hassle to get from them as the latest shipping fee is almost $12 which is insane, proving they really don't want a long term customer who'd order regularly from them. It's so dumb because if monthly 4x6 pictures were fun to get, I'd probably order something ELSE each month while I'm there but they make everything so complicated with promo codes and shipping, not to mention wondering if the 4x6 I want from one of my albums has been lost from their system or not! I don't know why I hung on for so long but I've had enough. Horrible company and really a shame because their early years were promising.

I put together a 140 page photobook and ordered 3 copies -- at a cost of over $400 for the group of 3. When the books arrived, I realized that I had made a mistake -- some of the text boxes had a colored background that obscured the photos that the text box overlapped. This was clearly my own mistake -- I should have noticed it when I reviewed the book before finalizing my order (just as Snapfish tells its customers). I texted with customer service and asked for a chance to redo the books because I did not realized that some of the text boxes had colored backgrounds. After escalating my request to a higher level of review, I was informed that I could reorder the entire set of 3 books (and keep the original discount that I had gotten on the books). I only had to pay for new shipping (a total of $21 for all three books). I corrected the mistake and got the new books promptly. I am a very happy customer indeed.