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SnapfishReviews 490

1.4

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Snapfish Reviews Summary

Snapfish has a rating of 1.4 stars from 490 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Snapfish most frequently mention customer service, christmas cards and live chat. Snapfish ranks 135th among Photo Printing sites.

service
169
value
171
shipping
161
returns
112
quality
155

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Texas
1 review
3 helpful votes
Follow Heather C.
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We have had nothing but problems with this company. We ordered two photo blankets from them and after ordering, the site said we would not get the blankets by Dec 24th. We cancelled the order due to what a live chat person told us. They told us to reorder with the 2-day shipping (which was outragious!) and we did. Then the order status was showing it to be shipped on Dec 24th. WTF? I did the live chat again (their phones were down?) and the person told me that i should have ordered overnight shipping and it was too late to cancel my order and i would get it the week after Christmas. What happened to customer service? As far as their products go... i don't know cause i can't even get past the shipping.

Date of experience: December 16, 2009
Guatemala
268 reviews
1800 helpful votes
Follow T N.
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Snapfish makes it easy to store your photos online. Uploading photos is really quite easy, and sharing your albums is also just as easy. I've made over 20 albums since 2007 to share with families of students; in a way, my (the school's) Snapfish account has a running history of the school for which I work. I have also ordered prints from Snapfish, and the photos come as I requested them, on time and without any issues along the way.

Date of experience: July 10, 2009