Sonic ElectronixReviews 273

I ordered an Atrend sealed subwoofer box... Sonic had the best price by far, the item shipped the same day and was delivered across country 2 days later! The only reason I didn't give five stars is because the carpeting on the rear two bottom corners of the sub box is worn right at the edge -- you can see slivers of wood bc there's no carpeting. BUT, it's on the bottom and no one can see it. AND I attribute to the manufacturer not Sonic. Overall, I'm pleased with the experience and will do business with Sonic again!

SonicElectronix is currently my 'go to' source for electronics, specifically car audio. I have been a customer for around three years now and have placed 8 orders. Occasionally I will find the same product at a slightly lower price through another online seller or through EBay or Amazon, but despite this, I generally, but not always, buy from SonicElectronix as I am confident that if I had any issue, It would be promptly resolved.

The website is attractive, well organized and I greatly appreciate the high resolution pictures and indepth descriptions and specifications that accompany the listings. Shipping is always very quick and items are always very well packaged. SonicBux are also a bonus as well as the instant savings pop-ups.

Small beefs: Getting through by phone to customer support is nearly impossible with short queues but interminable wait times. I suppose they could probably use more phone service agents. Also, support tickets sometimes go unanswered. However, with that said, on my latest order I did not notice that an included wiring kit did not come with a set of interconnect cables (subwoofer that can be run off high level inputs). Although I did not receive a response to my ticket, my order was updated almost immediatelyand they threw in a free - and decent - set of cables.

I was a bit surprised to read some of the negative reviews regarding service and returns etc. These may well be valid criticisms. However, to date, my experiences have been very positive. SonicElectronix will continue to be my supplier of electronics until such time as I experience what some other customers apparently have.

I ordered a $140 in-dash radio and installed it. The display was dim even when in the garage. I tried everything in the manual to get it brighter but nothing helped. I contacted the customer service department and was told to send it to them and they would take a look at it for me. He suggested several radios that would be similar to the bad one and I sent the radio to them. One week later I get an email that said the radio checked out fine and that I need to pay them $40.00 for them to ship it back and the cost for looking at it. At no time did they mention that there would be a cost for them to "look" at it. If I would have known that I wouldn't have sent it back. I assured them that there must be something wrong with it and that I wouldn't go through all of this just for the heck of it. They said that is their policy and that was that. These are the last people you should buy anything from they have NO respect for their customers. Since then I have looked at the Kenwood KMM-BT515HD on Google and the complaints are in the hundreds for having a display that is unreadable in other than complete darkness. I am going to the local Best Buy and pick out a simple radio and I am done with it.

When you order online you trust the vendor to keep its promises. Problems happen, but reputable firms make things right. Good luck with Sonic Electronics. I called help and was told 20 people were ahead of me. Better to email, which I did. Absolutely no response after a day. I'm stuck with a "specific vehicle" kit that doesn't fit my vehicle. It's not worth the trouble. I'm out $20, In the future I'll look elsewhere. They are NOT the lowest price.

I have purchase many times over the years from Sonic Electronix. I the past, their pricing was good, the stock availability was fantastic, their shipping time was very quick and the customer service was outstanding. Unfortunately something has changed. My current order has been split 3 times and the CD receiver I ordered was no longer available so they substituted a better one and split the $$ difference with me. Same happened with the Polk's I ordered... supposedly now a discontinued item but still showing on the website. That seemed fair enough but so far I am still waiting for the final item... a sub enclosure I could have built it but the price was to good to attempt it. Maybe I should have since the order is now 3 weeks old and I am still waiting. Customer service said (after waiting 48 hours via email) it should be in by end of the week and they will then ship it. I hope this turns out alright. I will question whether I use them again or not after all of this is said and done. FYI phone help and call backs seem to be completely useless. E-mail is the only way to contact them but you will wait awhile.

I ordered 3 sets of speakers in various sizes for my van. When the 6x9 didn't fit, which I found out is common for some locations due to mounting depth issues, I boxed them up along with the unopened ones and requested a RA. After purchasing a discounted shipping label I shipped them off the same day. After checking my account for a deposit after a few days and not hearing from the company, I tracked the package and found it had been received. No notice from the company as to my refund being processed, or nothing. A few more days pass, nothing. I call and am placed on hold with "5 callers ahead of me" for almost an hour. Call back at 2 pm and opt in for a return call instead of being placed on hold. RECEIVED A CALL BACK THE NEXT DAY! The person on the phone placed me on hold several times to "address my issue" and could only come up with "I'm going to mark this as urgent." It was very apparent that she had no knowledge of the company and worked for an answering service. 5 business days after that, still nothing. This company BLOWS!

Purchased a subwoofer cover 10" size at a good price. Received it and checked fit by hand without mounting it. Decided to go with a larger 12" cover so I could keep the original beauty ring. I requested and received an RMA on March 9 and shipped within a couple days. March 29 I was told I would receive a store credit for about 60% of what I paid although their website policy clearly states a full refund (my product stated the 'standard refund policy applied' - they were metal speaker grilles anyway). I emailed that day saying I preferred a refund to my card - again exactly as their policy states.

APRIL 15 - someone finally emails me back to ask if I've heard anything further. I told them no and restated my desire for a refund to my card.

APRIL 26 they finally reply and say their warehouse team issued a store credit and they can't change it to a refund. I reply that day and state their website policy.

MAY 3 - they finally reply and "I'm not trying to be hard on you but our policy..." Even though their policy says I should get a refund. I reply that day and restate my case. They reply and say they'll see if their warranty department will agree to a refund but now they want to invoke a 25% restocking fee.

MAY 4 - They reply and state their restocking/return policy, none of which applies to my purchase or the condition of which I returned the metal grilles (no scratches, all parts, original box, etc). I explain yet again that the grilles were in perfect condition and ask for my refund.

MAY 5 - they reply "Since the refund has been issued, I can no longer reverse or override it. One option I can do on my end is to apply a store credit, I'm sorry this is the only thing that's within my scope." Funny - two days before they were checking with their warranty department but never mentioned any decision/feedback from the.

MAY 8 - I've been on the phone for 56 minutes with the same 5 callers ahead of me - really? 5 callers and not one completed call in nearly 1 hour. I finally chose the option to have them call me back. Any wagers on the over/under on how many days that will be even though the message says I won't lose my place in line?

AVOID THIS COMPANY LIKE THE PLAGUE.